Premier Hardwood Floors & Contracting Company, LLC

I had new subfloors and floors put down in the kitchen, dining room, hall, and 3 bedrooms. The subfloors were cut inside the home which clogged my HVAC system, knocking out my AC. I had to pay $550 for a new blower. Tim Walsh refused to pay for it. The kitchen flooring is a floating floor, which Tim Walsh purchased from Wood Floors Plus in Dundalk. His office insisted I go there instead of Home Depot. The corners of the tiles stick upright by the fridge as you step in from the dining room. The edges of the tiles have broken off, which he also saw. Near the pantry door, the tiles sink down. Tim did not have an explanation for the sinking down with new 3/4 inch subfloors. On inspection, he agreed that the flooring is defective and then sent me a $1300 invoice to re-do the kitchen floors. I told him he needs to replace the kitchen flooring at no charge, and he refuses. The corners of the kitchen flooring are a trip hazard. I am now on crutches and want the $1300 from him to get someone else to put in flooring because I am afraid of falling. I am out $550 for the blower after having spent a lot of money with him on the rest of the house.

Their workmanship is superb and the job was done with respect for our Condo rule and with high class efficiency The crew were all professional , abiding with Covid rules and the clean up after work was also excellent. The company is so honest and understanding the customer's needs and gave us great price breaks for the tiles not being replaced and for reduced labor hours. All in all., a great source for home floor refinishing and project that went well in all aspects. Thanks to Saul and his crew

Premier was prompt to reach out after I completed an interest form. The process moved quickly from start to finish. The owner, Tom, came out to do the estimate. He’s been in the business for 30 years and was clearly knowledgeable about the industry. His assistant Dana had a quote to me within 30 minutes of his visit. The work was done well and done quickly (2 days for the first floor of our townhome). The workers kept the space clean and did a great job vacuuming the dust after. The floors themselves look phenomenal. Overall, Premier has been extremely professional and pleasant to work with. The owner even scheduled an appointment to check on the floors to make sure they were up to his standards. Cannot recommend them enough!

Timely, efficient, professional staff who were always available for questions and helpful hints.

Floor repair team came in on the weekend to get the repairs done before the kitchen install began that Monday. They refinished a floor that the prior owner had had refinished. That job didn't get the stain and finish under the heating registers. Premier fixed that without even being asked. Shoe moldings were skillfully cut. Floor repairs are seamless. Floor looks brand new. Scheduler called ahead so I would know who was coming and when. I would hire Premier again in an instant.

I would give Premier an A+ for their exceptional customer service and a job well done. The owner, Tim, was able to promptly come to my home for an estimate on a tight timeline. He was very knowledgeable and was able to walk me through all of my flooring options to make an educated decision on how to move forward. Dana helped schedule and communicate all details leading up to, during and following the project. I also had a great experience working with Saul who was the lead on the project crew. Saul and crew were understanding that I recently had my house painted and were able to keep the job site clean while resurfacing all the upstairs floors and deliver a great job. I would very much recommend Premier for their flooring services.

Efficient and professional. Did a great job on my wood floors

AMAZING customer service. After researching dozens of local flooring companies and having several in person estimates done, we chose Premier Hardwood Floors for the job in our new home. The owner came out in person and did a very thorough estimate. He was very pleasant, professional, and a wealth of information. Something that we also liked and made us feel more comfortable was that, unlike almost every other person who came out, he didnâ t make us feel rushed, took the time to answer all of our questions and concerns, and explain the process to us. They are super flexible and understanding, and their flooring specialists were very professional and careful in our home. They did an unbelievable job on the floors and we are so happy with their work. They look better than we ever imagined they would. We worked with Dana throughout the process to coordinate the work and she is absolutely wonderful and the highlight of our experience. We went looking for someone to refinish our floors and got the bonus of top notch customer service too! We would highly recommend this company for all of your flooring needs.

Great communication from Dana in the front office. The crew sent was very thorough working in the timeline given. Very satisfied with the finished product, would definitely use Premier again

The crew of 2 showed up at the right time. They explained what the work order involved.. They worked throughout the day, with no interruption to our schedule. They completed the entire project in one day. Before leaving they thoroughly cleaned the entire area. Totally satisfied with the finished product. Great experience, and at a good price. Highly recommend Premier Hardwood Floors!