Premier Heating & Air

We built a new house with an industrial NY loft design inside. We previously lived in a 1930s-era converted warehouse and copied many elements in the new house. That included an exposed round metal A/C duct on the first floor. All hangers were to be industrial types. From the beginning, I had to stop them from taking installation shortcuts like using a cheap hanging strap. To their credit, they did correct those issues. However, a big problem remains which is the A/C grills. They installed adjustable aluminum grills. In winter they expand and contract with a very loud popping and banging noises. It is so loud it sometimes wakes us up upstairs. This is our third winter and has had Premier out the last two winters to make adjustments. Last year it became obvious that the solution is not to continually tighten the screws. Thermal expansion quickly negates that effort. I provided photos of the round metal duct grills we had in our old warehouse loft. Those were silent and I asked them to replace the adjustable aluminum grills with non-adjustable galvanized steel grills. They never responded. As I type this review I am forced to listen to the loud pops and bangs coming from the grills Premier stuck me with.

Everyone was patient. When I asked questions, they took time to explain how the system worked, why the old one wasn't working, and the steps being taken as my system was being installed. Just really pleased with the whole experience.

Solid professional work

They showed up on time and did a quality job. We had an issue with our AC after install and someone came right out to fix it. Great experience.

They have a very knowledgeable very puntuall idea they know all aspects of working on and cleaning a furnace and will let you know if there is something that needs to be replaced.

They came out and did what they were supposed to. We were happy with them.

Great experience.. .being a dad and looking for a HVAC system for my daughter I interviewed 3 high class companies and Premier was the winner on their presentation/systems/warranty.. The good news is their service and installation lived up to their presentation She had an new HVAC system within a week with great price and terms.. Their sales person followed up with us and small hiccups were taken care of promptly and efficiently. All good news and would encourage a look at their sales/service as their voice represents their actions..

Excellent and personable service

Our furnace was acting up and Premier came out right away. They inspected our furnace and actually showed us what was wrong and explained it to us. We ended up getting a great deal from them on a new American Standard furnace and air conditioning unit. The products work well, the warranties are the best I have seen, and the unit were installed right away. We needed the furnace before a snow storm came, so they made room for an emergency install. Their customer service was amazing, all the guys were very respectful and made sure we were completely happy before they left. The financing option was great too! I will never call another heating or air company again, these guys are the best!

Kelly has been great to work with. He was quick to respond and really knows what he is talking about. Premier may not be the least expensive option but the quality of their work and their excellent customer service make the difference. I will always use Premier for my HVAC needs and will recommend them to others.