Prime Baths

nice people,and did the job right and fast

I was in urgent need of assistance on HVAC maintenance and ductwork cleaning in the midst of winter season with severe cold weather occurring, they offered me a very competitive if not unbeatable price to perform the service. That is a greatly appreciated.

Did a good job and he was affordable and quick

Fast and efficient install. Looks great!

The men made a great new shower area! They cleaned up as well! I called the office to try to arrange the balance of work. Haven’t heard back from anyone - but yes! The work great!

It went very smoothly

I had Ken and his crew come out in Dec. 2019 to install a new shower and replace two sink faucets in our primary bathroom. They did a great job. We did need a little warranty work done recently and they sent out a service technician who did what we asked courteously and professionally. I love a company that stands behind their work and Prime Baths in Coal City does just that. Will use them again as needed for sure.

We are thrilled with the bathroom projects completed by Prime Bath. Steve and Lucas were polite and professional. We really appreciated their attention to detail! This was a 4 day project, and they cleaned up daily before leaving.

I selected Prime Bath originally because of their quick response to my inquiries. Their representative Kevin came right out to the house within days. He was well prepared to discuss my needs and find solutions. I had some unusual requirements. I was looking to have a large, walk-in Handicapped shower installed in the corner of a medium-sized master bath. I was specific with how I wanted it and was told there would be no problem meeting my needs. I was impressed with the level of professionalism that day and was very satisfied to sign a contract for the work at the agreed-upon price. It took a few or so weeks to get the work scheduled but not an unreasonable amount of time. Kevin was always available for updates. When the crew of two did arrive they were very courteous and conscientious. Mats on the floor and a minimum of noise and dust. In less than two days I had a beautiful, professionally installed shower built to my exact specifications. A few days later Kevin contacted me to check to make sure I was completely happy with the job. I cannot recommend Prime Bath highly enough. They are the best contractors of any kind I've ever dealt with and would call them again for any bathroom work I would have done in the future. Thank you Kevin, the crew and all the folks at Prime Bath. It has been a real pleasure.

We are extremely satisfied with our bathroom remodeling done by Prime Bath and Home Solutions of Coal City, Illinois. We had 2 bathrooms completely remodeled from floor to ceiling. The work done by them was very well done and the process was very easy.

Excellent stellar top notch service, with quality USA made shower products!

Our time with Prime Baths was such a great experience! We have recommended them to friends. It went so well, they are coming back to work on second bathroom

I looked at many companies and went with prime bath company. This is family owned which I like. The tub to shower conversion only took 1 day to install. I’m so happy with their products and install.

The sales representative was very knowledgeable and friendly. He offered several very helpful ideas, that we used. The work was done on-time. The worksite was as clean when the job was completed. We are very happy with the overall experience.

We’ve had both of our bathrooms redone by Prime Bath. They did an amazing job on both. After the completion, we had them back to install grab bars and that Wes scheduled and completed in very short order. I would highly recommend them.

This company is awesome! Did the job in about 8 hours & were so good with my dog! Customer service is awesome… just got a follow up phone call to see if everything was still cool! Great price… great service… local - not big corporation… custom made walk on shower due to small space… totally worth everything!!

They were not only prompt professional. They were very great with the customer service.

Prime Bath did a wonderful job on our bathroom install of new flooring, shower, vanity, toilet, and lighting. They were clean, punctual, courteous, and professional. They even found and repaired a leak behind the wall that we were unaware of.

Prime Bath was amazing to work with. They installed and accessible shower for my moms house. Fair pricing, clean, respectful to my 90 year old parent, and they did it in one day! And they took no short cuts. Stripped everything down to the studs and installed new plumbing too. I’m an architect and approved of everything they did. Great job prime bath!

The sales associate was friendly and very helpful throughout the whole process, the installation team was on time and answered all my questions, and the bathroom looks great!

From start to finish, Prime Bath did a wonderful job on my shower remodel. The finished project was perfectly done. 7 months later, I’m still loving my new shower!

Prime Baths is one of the most impressive companies my husband and I have had the privilege of working with. Kevin came out to give us a quote and we didn't feel rushed as we tried to agree on what we actually wanted. When it came time to decide how to pay, you can pay in full or finance. We gave a deposit and decided to pay in full at the end of the project, so the materials were ordered. Material arrived on time, we scheduled the installation, and we pulled the dream installation team of Bill and Lennon. These two were amazing, they took out the old tub/shower and had the new walk-in shower installed in day one. They were very professional, personable, and knew what they were doing. They were back on day two to install the floor, vanity, linen closet, mirror, and towel bars. We are absolutely thrilled with the end result. Both my husband and I would highly recommend this company if you were thinking about making a change in your bathroom(s). Added plus to all of this, they have a lifetime warranty on their products and workmanship!!!

I decided to book an estimate with Prime Baths largely based on their excellent customer reviews. So, after making contact with their office my first in-home estimate was scheduled for August 18th, at 6pm. I received a call that morning from Prime Bath stating that their estimator had a family emergency, and had to cancel.This was frustrating, but, I understand people have a life outside of work. I was then rebooked for another estimate September 1st, at 6pm. I waited until 6:30 pm and no estimator showed up-and no courtesy call was received. After the Labor Day holiday (Tuesday) I get a morning call from a Prime Bath employee asking when I would like to reschedule my estimate.The Prime Bath employee told me according to their notes that I (me) made a last minute cancellation for September 1st due to a family emergency. Of course, when I reached out to Prime Bath’s main office to find out why they were a no-show, I got a pretty typical response. For example, “we truly apologize, it was entered incorrectly on the calendar, we have specials and lifetime warranty(s) you really want to take advantage of, your time is very valuable, etc.” Moving forward, I have decided not to business with this firm. I work out of town Monday-Friday, 10 hours a day. When I get home to my family, my time is invaluable. At the end of the day, no customer wants excuses. I really wish that someone would have fully owned this situation and told me what Prime Bath was going to do to TRULY make it right and EARN my business. Sadly, all I was offered was an apology and booking another estimate based on my availability.

Very respectful and clean. Also finished in one day as promised

It was done on time, professionally and I am happy with what we got.