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8 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 8:00 AM - 1:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Bathroom Remodel
  • Baths
  • Showers
  • Bath Conversions
  • Home of the 1 Day Bath
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
9 Verified Reviews*
  • 5
    8
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-9 of 9 results
5.0 Alan U. Aurora, IL
12/9/2023

I had Ken and his crew come out in Dec. 2019 to install a new shower and replace two sink faucets in our primary bathroom. They did a great job. We did need a little warranty work done recently and they sent out a service technician who did what we asked courteously and professionally. I love a company that stands behind their work and Prime Baths in Coal City does just that. Will use them again as needed for sure.

1.0 Adam Heatherwick Google Review
9/5/2023

I decided to book an estimate with Prime Baths largely based on their excellent customer reviews. So, after making contact with their office my first in-home estimate was scheduled for August 18th, at 6pm. I received a call that morning from Prime Bath stating that their estimator had a family emergency, and had to cancel.This was frustrating, but, I understand people have a life outside of work. I was then rebooked for another estimate September 1st, at 6pm. I waited until 6:30 pm and no estimator showed up-and no courtesy call was received. After the Labor Day holiday (Tuesday) I get a morning call from a Prime Bath employee asking when I would like to reschedule my estimate.The Prime Bath employee told me according to their notes that I (me) made a last minute cancellation for September 1st due to a family emergency. Of course, when I reached out to Prime Bath’s main office to find out why they were a no-show, I got a pretty typical response. For example, “we truly apologize, it was entered incorrectly on the calendar, we have specials and lifetime warranty(s) you really want to take advantage of, your time is very valuable, etc.” Moving forward, I have decided not to business with this firm. I work out of town Monday-Friday, 10 hours a day. When I get home to my family, my time is invaluable. At the end of the day, no customer wants excuses. I really wish that someone would have fully owned this situation and told me what Prime Bath was going to do to TRULY make it right and EARN my business. Sadly, all I was offered was an apology and booking another estimate based on my availability.

5.0 Michael Barbour Google Review
7/30/2023

They haven't started the project yet.

Response from Company:

Michael Barbour, we want to thank you for taking time out to give us feedback on your latest project with Prime Bath And Home Solutions Of Illinois. Please keep us in mind for your future home improvement needs!

5.0 R K Google Review
6/22/2023

The gold medal, for any service of business rests on 3 things for me. First, the sales process. They made it easy. The estimator / salesperson came out showed us samples with a ton of options, measured out the space we wanted to replace, and provided us with a solid quote that achieved all our goals, which he, Krivo, knew because he listened to us. Second, the price. I was pleasantly surprised. We were considering a bath fitter for our shower tub combination and the Prime Baths option was surprisingly much more cost effective, and way more solid. Krivo really worked with us to make sure that we were getting the best deals too. Third, the delivery / workmanship / professionalism. Beau showed up when he said he was going to, did the work, and was very respectful of our home and property. The workmanship was flawless, and we're loving the look and functionality of our new tub/shower combo. But to get the platinum medal, it's a little weird to say, but something has to go wrong. To explain, if you judge someone, solely on their best day, when everything is perfect, everyone would get a perfect rating. But if something goes wrong, you get to really see the real quality of a service/person/company. We did have such a problem, and key to me was that Krivo knew what had happened, knew how to fix it, owned the problem completely, and made it right in a reasonable amount of time. It makes me believe that Prime Baths is a company that is going to stand behind their work, and make things right when they go wrong. So platinum medal! Thanks Prime Baths for a great experience, and our new bathroom!

Response from Company:

R K, We appreciate your time and your business! Prime Bath And Home Solutions Of Illinois hopes you keep us in mind for your next home improvement project and have a wonderful summer!

5.0 Delia Sharp Google Review
6/14/2023

Very happy with the shower stall replacement & was priced lower than the 2 other companies I had estimates from.Also they have lifetime warranty. Will definitely recommend this company

Response from Company:

Delia Sharp, we want you to keep us in mind for your next project, and appreciate you taking the time to tell us what you think! Prime Bath And Home Solutions Of Illinois is here year-round for all of your home improvement needs.

5.0 Margaret Google Review
5/3/2023

Have not booked the job yet but after looking into the reviews and an excellent visit from their rep to estimate I will. What a professional, great person they sent. Full of suggestions and advices. Beautiful samples too. I am so happy I found this company. Can't wait to share my before and after pictures.

Response from Company:

Margaret, we hope you enjoyed your experience with Prime Bath And Home Solutions Of Illinois! Please keep us in mind for your future projects, and have a wonderful summer!

5.0 Chris G. Oak Forest, IL
3/29/2023

Very respectful and clean. Also finished in one day as promised

5.0 Paul E.
12/22/2022

It was done on time, professionally and I am happy with what we got.

5.0 Gwen B.
12/22/2022

Photos

Prime Baths
21
Bathroom Projects

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