Prime Electric

I contacted Prime Electric about an outlet that trips every two hours. What should have been a simple fix turned into a frustrating and costly experience that left the problem unresolved. I was pressured to book an appointment and told I could cancel anytime, only to be hit with a $99 fee that locked me in. The technician spent about 15 minutes, did no real diagnostics, and claimed to ?reconnect a loose wire? instead of the dedicated circuit I was led to expect?charging $450. The outlet tripped again the same day. When I called, I was told to just reset it, which was the original issue. The photo I included shows the estimate I signed had no real details, no clear scope, and no proof of work. When I complained, I was told a return visit would cost another $350. No accountability, no effort to fix the issue. They still called to upsell more work. I?m left with a $450 bill and the same problem. Do yourself a favor and please look elsewhere if you need outlet troubleshooting

Arrived on time. Great personality. Hard worker. Accurate and truthful assessment of scope of work and cost. Will rehire.

Amazing service, super fast to arrive and make the repair-highly recommended

Prompt and efficient with a smile.

Prompt response and professional

I am an out of state landlord and I called Prime Electric to do repair work from a city inspection. Ben responded to me quickly and advised how best to handle the job and to deal with the city permit process. He scheduled a time/date to conduct an inspection for an estimate and got back to me very quickly. Of course, once he started the work, he found more issues and thoroughly explained what needed to be done and how much it would cost. He was very open and honest and sent me pictures to better explain what the issues were and how best to resolve. He gave me an updated estimate and we scheduled a new appointment. On the day of the service, he performed the repairs, kept me in the loop and worked closely with my tenants. As I mentioned earlier I am an out of state landlord so to have someone like Ben with Prime Electric to assist with repairs from afar is so comforting. I am extremely pleased with their service and would definitely use them again.

Service was excellent, on time for appointment and price was reasonable. Would use Prime Electric for any future electrical work needed. Very happy with the electrical work .

Prompt response.

Great work. Friendly and completes the task the way you want it.