Prime Energy Heat and Air

Lionel is honest and professional. He correctly identified that the duct motors are not working found appropriate motors (although the system is 15years old and replaced them. He is very tidy and cares about the home like his own. He uses protective covers. He had to expand tge ipening in the attic to acommidaye the nrw unit and repaired itcafterwards with great skill and accuracy. Would not hesitate to recommend him to friends and family.

I got four quotes prior to getting a quote from this company. This company had the best price and gave me quality workmanship. Leonel is the business owner. He was very professional and kept his word on everything he offered. I will recommend this company to friends and family.

I hired Prime Energy after the owner Lionel Retes responded to my Angieâ s inquiry. He was here almost immediately. My initial thought about him was a sense of honesty. I had also read his other reviews. I was replacing a twenty seven year old heating and air conditioning unit. He didnâ t try to sell me a unit beyond what was needed. He recommended some new duct work. He completed it before he left for the day so we would have heat from our old furnace that night. He was correct, with the new duct work the old furnace warmed the house like it was new. If I hadnâ t already decided on a new system the old one would have worked but I figured its time was up. Leon installed the new Rudd system, the job was finished in three days. He put in long hours. His work ethic and craftsmanship are great. So far the new system is working well. I would hire Mr. Retes again and fully recommend him. Steve Knief

He is professional, polite, cleans up after himself, wears shoe cover and reasonable pricingð ð

Okay, this company is incredible. Long read, so bear with me. Let me just say I went into this process pretty rattled because I was trying to fix my parents HVAC System from another state after it broke. To my dismay, not one but two major companies in the area completely butchered the job, and were trying to charge us for completed work while the system still wasn't functional. Then one tried to pressure me with false interest rate expiration time frames. The very same company was jacking the prices so high that when they took some of the cost away to appear like they were helping, it still was highway robbery. We caved after 6 hours of dealing with absolute nonsense on the phone, and we took the "deal." It wasn't sitting right that the price was so high and the interest rate was at the ceiling and I wanted to keep looking even though it was close to 9pm California time. So when my mom brought Prime Energy to me, I called late not expecting to get an answer and hoping that I could find someone who felt less icky to me, even if the rates were lateral. I was shocked. Leonel actually picked up. He listened to my story and took time with me. then he assured me that I was still in the clear after my mother signed the contract with the other company because of a mandatory 3 day grace period. He guided me through the process of how to cancel the contract with the other company and he was at my Mom's house the next day. I kept asking skeptical questions after my bouts with the other companies and he was kind, patient and helpful. he called me through every step to verify that what he was purchasing for parts was okay with me. he was transparent about rates, helped with the loan servicing company paperwork, and got the furnace installed in 1 day. It was unbelievable. He came back and did our AC unit, made sure it was all up to code for the inspection the following week. We haven't had this level of service and care since the 90's. We hired him for our water heater replacement about a month later. Also done in one day and he saved us $800. With the HVAC system replacement, considering the life of the old loan stacked against Leonels servicer, He saved us roughly $25,000. This admittedly was a learning process for me and Leonel was there helping every step of the way. I can't say this about many companies, but we aren't going anywhere else with our business. Prime energy is personal, available, transparent, hardworking, trustworthy and of the utmost integrity. He isn't here to take advantage of people; I can tell his business model is about meeting people where they are and trying to help them how he can. You should absolutely give him a shot. You won't regret it.

Excellent timely professional affordable. Cleaning up and not making a mess. Polite and effective at all levels. Knowledgable and caring .

Good work done and fast

No coment

I got competitive bids and was impressed with Leonel from the start. Quick response to give an estimate, followed up, once selected he sent the contract, ordered the equipment and got it installed within a week including all city inspections

My gas heater died and it was getting cold so something needed to get done ASAP. Always, to some extent, you are somewhat vulnerable when you try and decide on whom to do the job for you. I got lucky. Several companies responded to my request for estimates but Prime Energy was the only one that answered my call with a human being and not an answering machine. In fact it was Leonel, the owner of Prime Energy. I thought the price for replacing my ancient HVAC system with a new heat pump was fair. Prime Energy arrived in the morning and left in the evening the day after I called them. The crew was professional and courteous - I wouldnâ t hesitate to recommend them to anyone.