Priority Plumbing and Heating
About us
Priority Plumbing and Heating provides exceptional service to the Denver Metro area. Whatever your home or business Plumbing, HVAC or Boiler needs may be, you can count on us to leave you satisfied and happy. Our customer satisfaction is our top priority and we will earn your trust for a lifetime. Call us today with your next plumbing project and let us show you why we are among the best! Your Plumbing and Heating is our Priority!
Business highlights
Emergency services offered
11 years of experience
Services we offer
Boilers, Drain Cleaning, Heating and Cooling, Plumbing, Sewer line repair
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6239 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 3% |
Showing 1-25 of 239 reviews
Erica N.
Nov 2024
They did an execellent job.
Austin L.
Apr 2024
SEAN FARRIS Where to even begin. Dealing with priority plumbing has been one of the worst experiences in recent memory. I still sit here with a ruined front yard, holes in my walls, leaking plumbing, and inadequate water pressure due to undersized and out of code piping. To preface, this was a house we purchased and had some items to fix. The sellers were appalled as were. The work was done by priority and paid for by our sellerâ s insurance. Let me say I understand insurance companies pay for the bare minimum, but the work is/was atrocious. The work that was done Iâ m about to outline was appalling and bordering intentional. I have retained an attorney and will be careful to just give facts. I am skeptical of all the 5* reviews. Picture the moment you close on your house, filled with excitement; pull up to see the yard completely torn apart, with a giant dirt mound, sod mixed in not separate ruined (pictured). I then go into the house and turn on the bathroom faucet, notice low water pressure, I turn on the second and flush the toiletâ ¦barely a dribble. There was no issues with water pressure during inspection, just galvanized pipe to be replaced per contract. I then open the cabinet and to my horror see (pictured) the drywall cut out with pex running through just hanging there like a crack head cutting holes in the wall for copper. There is excellent access from the basement, there is no need for this. I run to the kitchen and find the same (pictured). I then go down to the basement and find they ran ½â pex off the water main, and found the water main leaking badly. I immediately contact priority and they send a supervisor. He tries to gaslight and tell me the aerators on the sinks are plugged, and that they didnâ t change the pressure. After showing him prior inspection videos he agrees they will run ¾â properly with a manifold off the main (donâ t get me started on the manifold, they ran EVERYTHING in the house off a single ½â line). I was told they WILL NOT BE FIXING THE DRYWALL, thatâ s just how they do it. NO, NO thatâ s not how you do that. At this point call in my main plumber for house flips. He was absolutely irate; said they easily could have removed the existing pipes and ran pex without destroying the walls. He said it wouldâ ve cost them $20 to properly run a manifold for the pex off the main and had no water pressure issues. I give up with priority to come back again and address the issue, they lied to my face a second time for the â fixâ . After weeks of phone calls trying to get the front yard at least compacted and leveled out, which I think is a REASONABLE thing to have already been done, we weâ re finally told someone was coming out. SEAN FARRIS, the Vice President, the man himself actually took the time to come out and take a look. Sean agreed it looked bad without needing explanation and said they â donâ t normally do this, but we will this one time come back and level itâ . I explained to Sean, I build pipelines, when they replaced the main line, they didnâ t even compact it or level out. Then I get the same lie as the other supervisors, â that will level out over timeâ . Let me explain, itâ s a 12â high mound, with sod mixed in, it may settle a few inches with some water compacting, but it needs to be leveled. Sean agreed someone would call and they would send someone out. ITâ S BEEN 3 WEEKS AND NO CALL, NO CALL BACKS. SEAN, I guess if this is how your crews leave things when taking on insurance work, maybe you shouldnâ t take on the work if you leave someoneâ s house looking like a crackhead just came through it. Or do you all leave always do the bare minimum everywhere you go? Long story short, Iâ ll fix the yard myself over a weekend, and I hired my plumber for $1,000 to fix everything inside.
Chelsey T.
Jul 2023
Quick, efficient and quality work. Would definitely hire again!
Kyla B.
Apr 2023
Omar went above and beyond to find a back-ordered circuit board needed to repair my furnace. He was timely, professional, informative, and kind. The office staff was professional and responsive.
Ron S.
Jul 2021
Worth the weekend charge to get new gas range installed.
Response from Priority Plumbing and Heating
"Thank you, Ron! We appreciate your business!"
Mark P.
Jun 2021
Project; Clear a clogged kitchen sink. On 6/14/21 , I made an appointment to snake my clogged kitchen sink. They showed up on schedule and proceeded to snake the kitchen sink from underneath my sink. It took maybe 20 minutes and they managed to unclog my drain, but It still drained poorly for $190.00. Fast forward 13 days and the clog returns. I called to see if they would honor their work or at least credit me the money toward a hydro-jetting my line. The answer was an emphatic No! They would not honor their work. I could understand if it was 60 days or so when they did their work, But 13 days? The worst part was that the manager refused to talk with me. What a spineless coward. I called two other Plumbers in the Littleton area, and they both asked the same question, **Won t they back their work** I finally had different company come and do the work properly, from the basement, not the sink. He spent an hour snaking the drain and cleared the problem, for only $95.00. Never again will I use Priority Plumbing. I mean, who does business that way? Beware of this company. They will not back their work!
Response from Priority Plumbing and Heating
"Mark, Thank you for sharing our experience with us. All reviews no matter the rating are appreciated and customer satisfaciton is our number 1 priority. Your comments have been sent to the plumbing manager so please expect a call from him in the near future."
Loretta R.
Jun 2021
Really good
Response from Priority Plumbing and Heating
"Thank you, Loretta, for leaving us a review! We appreciate your business and look forward to helping you in the future!"
Graham M.
Feb 2021
Quick response
Response from Priority Plumbing and Heating
"Graham, we appreciate your review! We would like the opportunity to speak to you and earn 5 stars. Please call us at 303-933-7246."
Dustin M.
Jan 2021
The tech was timely and professional.
Response from Priority Plumbing and Heating
"We appreciate your 5-star review, Dustin! Please don't hesitate to give us a call with any of your future plumbing or HVAC needs! 303-933-7243 -AT."
Chandler S.
Dec 2020
We were scheduled for a sewer scope between 11 and 1. Your technician did not show up until 3 PM after 3-4 phone calls. We had three people waiting over 2 hours whom all had better things to do. This is over 6 man hours lost by 3 professionals. At average $80 per hour that totals a loss of $480 in lost revenue. You should have paid us for the sewer scope. By my calculation $480 - $150 you owe us $330. Not happy with this service. When you provide a schedule window you need to be more mindful of other peoples time and adhere to your commitment.
Response from Priority Plumbing and Heating
"Chandler, we apologize for the miscommunication the day prior to the appointment we contacted Mr. Jenkins to re-schedule the appointment between the hours of 12 pm-2 pm since he was our direct client. Based on our records the technician arrived just after 2 pm, due to the fact that we were not informed to contact you directly with any updates on the arrival time we remained in communication with Mr. Jenkins. We do apologize for any inconvenience this may have caused and do hope to assist in any future needs.JS."
Michael R.
Dec 2020
Totally dissatisfied with toilet repair. Had them come a second time told me I needed a $185 part. I will never recommend them and advise seniors not to use them.
Response from Priority Plumbing and Heating
"Good morning Michael, we are sorry that you were dissatisfied with your experience. I will be alerting our management team to reach out to you to get this addressed."
Chris F.
Nov 2020
Great JOB!!!
Response from Priority Plumbing and Heating
"Chris, Thank you for your 5-Star review of your experience with our technician. We are pleased to hear that he was able to provide you with great service. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
Victor R.
Oct 2020
Great experience, very knowledgeable, kept me informed of what was going on, did not feel like I was being upsold.
Response from Priority Plumbing and Heating
"Victor, thank you for taking the time to leave a 5-Star review of your experience with Noe. We are pleased to hear you had a great experience with him, that he was knowledgeable, and that he kept you informed as to what was going on through the appointment. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
Carmen C.
Oct 2020
Great service! My Tech was awesome!
Response from Priority Plumbing and Heating
"Carmen, Thank you for your 5-Star review of your experience with Pablo. We are pleased to he was able to provide you with great service. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
Gwen J.
Oct 2020
John Harris was a very polite and helpful tech. I would use him again
Mark S.
Oct 2020
The technicians were very friendly and informative. They explained the process and provided options for the project along the way!
Response from Priority Plumbing and Heating
"Mark thank you for your 5-Star review of your experience with Noe & Jacob. We are pleased to hear they took the time to explain the process, were friendly and informative while helping with your project. We hope you keep Priority Plumbing & Heating in mind for any future HVAC, Plumbing, or Drain service needs."
Robert G.
Oct 2020
John did a great job on my clogged sink drain. He was personable and professional.
Response from Priority Plumbing and Heating
"Robert thank you for your 5-Star review of your experience with Jon. We are pleased to hear he was personal and professional while helping with your clogged drain issue. We at Priority Plumbing & Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
Bonnie B.
Oct 2020
Jeff was awesome. I will definitely call Priority for any future plumbing needs.
Response from Priority Plumbing and Heating
"Bonnie, thank you for taking the time to leave a 5-Star review of your experience with Jeff. We at Priority Plumbing and Heating look forward to assisting with any of your future HVAC, Plumbing, and Drain service needs."
Don S.
Sep 2020
The technician was very helpful, fast, and the pricing was good. He explained the source of the issue (bad install by contractor), and repaired the problem. Priority also does plumbing so we had someone install a tub and an outside faucet as well. That went fine also.
Response from Priority Plumbing and Heating
"Don, thank you so much for your 5-Star review of your experience with our team. We are glad to hear of your satisfaction with the work they did for you. We hope you keep Priority Plumbing and Heating in mind for any future HVAC, Plumbing, or Drain service needs."
Dorothy J.
Aug 2020
it's great
Response from Priority Plumbing and Heating
"Dorothy, thank you so much for your 5-star review of your experience with Pablo. We are glad to hear he was able to get everything taken care of for you. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
John M.
Aug 2020
Priority Plumbing went above and beyond to get us our air conditioning back up and running. Highly recommend.
Response from Priority Plumbing and Heating
"John and Tami, thank you so much for your 5-star review of your experience with Pablo. We are glad to hear he was able to get everything taken care of, and went above and beyond. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing, or Drain service needs."
Margie D.
Jul 2020
Very professional! Quality work, reasonable price, let me know when they would be here and were prompt. Very happy with this company!
Response from Priority Plumbing and Heating
"Margie, thank you for your 5-star review, we are very pleased to hear you had such a wonderful experience. We are so happy to hear Carlos and Joe were able to get you all taken care of and in a professional, quality, and reasonably priced manner. We hope you keep Priority Plumbing and Heating in mind for any future HVAC, Plumbing or Drain needs.-pf"
Patrick O.
Jun 2020
Nathan did a great job installing a new water heater in a small closet.
Response from Priority Plumbing and Heating
"Patrick, thank you for your 5-Star review we are so glad to hear of your satisfaction with Nathan. We do hope you keep Priority Plumbing and Heating in mind for any future HVAC, Plumbing or Drain needs.- PF."
James H.
Jun 2020
On a Sunday during the coronavirus recovery period, my inquiry was answered quickly and courteously. The Plumber sent to help was Nathan and he quickly diagnosed, found the part and replaced a Pressure Relief Control Valve and was finished half an hour later. Very professional and caring and the cost was very reasonable.
Response from Priority Plumbing and Heating
"James, thank you for taking the time to leave a 5-star review of your experience with our technician Nathan. We are please that he was able to diagnose the issue and get the issue resolved quickly and at a reasonable price. We hope you keep Priority Plumbing and Heating in mind for any future HVAC, Plumbing, or Drain needs.- PF."
Davie M.
Jun 2020
Carlos was able to resolved the problem quickly and explained in detail how to prevent this happening again.
Response from Priority Plumbing and Heating
"David thank you for your 5-star review. We are so glad to hear Carlos was able to get you taken care of quickly and was able to explain everything and give you some advice for the future. We at Priority Plumbing and Heating hope you keep us in mind for any future HVAC, Plumbing or Drain needs.- PF."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Priority Plumbing and Heating is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Priority Plumbing and Heating accepts the following forms of payment: CreditCard
No, Priority Plumbing and Heating does not offer free project estimates.
No, Priority Plumbing and Heating does not offer eco-friendly accreditations.
Yes, Priority Plumbing and Heating offers emergency services.
Yes, Priority Plumbing and Heating offers warranties.