Pristine Pool and Spa, LLC

I really had hoped that Pristine would be my â go toâ , professional pool place. Unfortunately, it didnâ t work out. Here is how my experience went; I emailed them with an issue I was having with my in ground pool. There was air in the pump and air bubbles coming out of the return. They quickly responded to my email and said it would be $140 to come out and diagnose the issue. I paid the $140 in advance and a few days later two men came out. The diagnosis was that I needed a new filter and new plumbing. I soon received an invoice for $2,234.97. I paid that invoice in advance. A few days later two different guys showed up and installed the new filter and plumbing. One â techâ had already left before completion and the remaining tech was in a hurry to get to another job so he left saying he would be back later to finish up. He called later saying he would be back the next day. I could not be there the next day so he returned in the evening to finish the install. After what turned out to be, literally, an all day job, the problem still existed, only a bit worse (more air). He mentioned that a missing o ring on the pump drain plug could be the problem. I was thinking, $2,374.97 later and it was actually an o ring?? The next day I noticed a plumbing leak near a valve â tech 2â installed. A few days later two more guys showed up to â fixâ the leak and look at the problem again. They fixed the plumbing leak. They replaced the o ring. No difference. â Maybe a cracked lidâ , but they didnâ t have a lid. I purchased a new lid, no difference. Then it was decided that I needed a new variable speed motor / pump with computer. I currently have a single speed motor as it is just a basic pool, no spa, or other accessories to run. Soon I received an invoice for $1601.86 for a variable speed pump / motor. In the mean time I researched variable speed pumps and concluded that I didnâ t want or need one for my application. Especially since there was no guarantee that this would finally solve the problem. I asked for a price for a single speed 3/4hp pump. They sent an invoice of $1,133.00 for a single speed pump. That is quite high so I asked why. It is because they â would have to order it and pay shippingâ . It seemed they wanted to sell the â in stockâ pump. At that point all communication ceased. Bottom line, I paid for a diagnosis, which was wrong, I paid for equipment that I didnâ t need and didnâ t solve the problem and they donâ t seem to care. Based on my experience and other reviews, use your best judgement. Note, his response will be, "the lady is impossible to please, we did everything". Everything but FIX THE PROBLEM that THEY charged to diagnose the solution for. I have had many tradespeople to the property for various services and not a negative review in the bunch ... until now.

Automatic pool cover stopped working and couldn't find anyone that could fix it which was a real safety problem as it was 1/2 open and could not be moved either way. While searching the internet the owner called me while I was checking out his site, came to my house the next day to see what would be needed to fix the problem and fixed it as soon as the parts came in.

Very friendly and knowledgable. Solid quality for a fair price.

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