Prizm Vinyl Corporation

Materials are good quality. Overall I like the fence. However customer service is terrible. I needed repair work on my gates, called weekly, left messages, no response. Finally after months they were fixed. Now issues with locks, they are extremely hard to unlock and lock and again I have been calling and leaving messages for weeks, no response. This is no way to treat a customer and would not recommend them as your fence installer.

They did a great job installing my fence

Ed Shapiro, Owner of Prizm Vinyl took a deposit from us, on October 1st, 2021 to install a fence. We were aware the process of obtaining products and installing the fence might take some time. November 12, 2021, Ed Shapiro called me personally to let me know the fence has arrived and his contractors would be installing my daughters fence first (11/15-11/18) then the contractors would be proceeding to my house to install our fence, Friday, November 19th. The day came and went. No one showed up or no call from Ed. I waited until the following Tuesday and started leaving messages for Ed asking him about the project, as well as following up with an email. I called once a week for a couple of months, no response. January 16th, 2022, my husband sent him another email asking Ed and Jennifer(assistant) what is the progress of the fence installation. My husband mentioned if nothing we would be seeking legal action if there is no response. At this time as in previous voicemails we requested a refund or drop the building materials off at our house and we would get our installer Ed responded saying he is waiting on the material and the fence should be installed mid-February. Well, that is contradictory because Ed told me he had my fence in November and our fence is a custom order. Now he is saying he is waiting on fencing. When we questioned that particular comment, no response from Ed. Our last email was sent Monday, February 21st, asking for a response by the 28th of February or we would have to seek legal counsel to get our $595.00 deposit back. Of course no response. I also filed a complaint with the PA Office of Attorney General-Consumer Complaint Department.

Great product But response time on issues lacks

Ed is nice until the job is finished and paid for. He does not stand behind his product and unless it is something he is getting paid for good luck getting a response back. Fence install was ok but gates and latches were not installed properly and both latches have broke....Ed will not respond to fix.

Very easy to work with to get the project I wanted. The company had many colors and two grades of material. I would recommend this company.

The installation process went very well. Rob and Adam made sure that everything was just right and made adjustments when I asked. They were very nice...I would recommend them. The fence looks so great... I purchased the heavier thickness and it seems to be very sturdy. My dog is happy too...

Replaced an old wooden fence - - - team worked very hard to remove existing fence posts and cement footings that were much larger than they needed to be. This was a significant amount of work and Prizm was very fair in dealing with costs related to this work. The outcome was outstanding and much appreciated as this was not the "norm."

As a customer of Prizm Vinyl Corporation we can attest to their super friendly professionalism, customer service, quality, and durability of their products, not just once but for the past 16 years. The fence is still in excellent condition while maintaining its chestnut brown color quality. It has lasted through all weather conditions. Over the years we have had trees fall on the fence. The vinyl, fence was able to sustain the impact and no damage or a few dents occurred. Five years ago our house was destroyed by fire but the fence remained standing. The only damage was from the firefighters cutting through the fence gates. Prizm Vinyl Corporation came to the rescue and was able to match the fence style and color and provide the replacement parts. Recently a truck backed into the fence that cracked a post and when a twister came through that part of the fence post and subsequent post snapped. But with every crisis, there is an opportunity. This gave us the opportunity to replace parts of the fence with a new gate. Unfortunately the fence design was no longer manufactured. Prizm Vinyl Corporation came up with a solution and was able to improvise. We took our unbroken parts to Prizm Vinyl Corporation and they found some matching parts from their inventory. They reassembled the unbroken fence parts into gates, and when the color did not match they were able to match the color by consulting a paint store that has paint that can be applied vinyl. Within hours we had all of the repaired parts reassembled in the same style and matching color. When it would have been easy not to service its customers, Prizm Vinyl Corporation went out of its way to help this customer remain satisfied.