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16 Years In Business

Company Details

Hours

  • Mon:
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Achievements

Service Details

    Areas of Expertise

    • Basement Finishing
    • Waterproofing and Foundation Repair
    • Basement Egress Windows
    • Inground Pool Installation and Maintenance
    • Plumbing
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.2
    95 Verified Reviews
    • 5
      59
    • 4
      23
    • 3
      6
    • 2
      1
    • 1
      6

    Highly rated for

    Showing 1-10 of 95 reviews Showing 0 reviews
    0.50 Fatma K. Ballwin, MO
    1/29/2021

    There is nothing pro about his company. The service was awful. When Larry talks to you the first time, you would think that they are really pro, but soon you realize that it is just lies, for example, the contract says that a project manager will be assigned to oversee the work, there is none. The job was delayed over two months, several parts of the job had to be redone two or three times. Poor communication with Larry, when you confront him with issues and ask questions, he basically dodges your questions. It seems like he randomly brings people off the street and assigns them to your job for that reason the job needs to be redone because the quality was so poor. To summarize, it was a terribly frustrating experience, and I would not recommend their service to anybody. You do not want to go through hell and waste your money.

    1.5 Doug J. Saint Peters, MO
    12/1/2020

    I can honestly say that working with Pro Basement was the WORST MISTAKE OF MY LIFE. We were initially told our project would take 3 days and 15 days later we were finally finished Workers were extremely inexperienced and unprofessional. They only worked 5-6 hours a day and by the end of the project (because of staffing issues) the only two workers on our project had less than 6 months experience combined! Our finished concrete was terrible and looked as if the installer had never done it before. I had to essentially teach and explain how to pour the concrete to have a good finish. After numerous times of having them come back because of bad work or forgotten items we paid for, I asked Larry to come out and look at the work to see if it was up to his standards (he never came to look at the job). He insulted my character and integrity immediately because I was unhappy with the project. He sent over the only reasonable worker to collect payment and would not talk to me. We unfortunately ended up paying full price for a terrible job just to get Larry out of our lives. On top of everything, they never cleaned anything up or covered our furniture so we were left with a massive cleanup of concrete dust and left over tools/materials everywhere. I also ended up with a stained and ruined stamped concrete patio due to these workers. I hope that this project was a fluke, but I feel that Larry is the real problem. Run away!!!!!

    3.0 Nick B. Valley Park, MO
    10/31/2020

    The good: They installed a good looking window for a good price. The bad: They did not tarp off the basement very well, even after I mentioned the lack of coverage. I had to scramble to hang my own plastic tarp and cover furniture as mud and dirt flew all over the basement. The sump-pump has no visible exit/drainage. As far as I know, it just will back up and drain into the window well. I have asked 5 different times & provided days I will be home for someone to come and show me how/where it drains out. I have gotten no resolution. The dirt all started to wash away around the egress window. Again, I provided dates and times when I will be home for them to add dirt and they never showed. I ended up buying dirt myself. I also bought a plastic cover for my well from Menards. The fact I do not know where/how sump pump drains out I wanted to protect myself from debris and flooding. This company installed the window and looks good. But the fact they do not care to address the little issues that have happened, makes me concerned they would not bother with the big issues if they happen. I wanted a complete basement finish. I hired them for the egress window to start. I will not hire them for the complete finished basement.

    4.0 Kevin S. Saint Peters, MO
    10/5/2020

    Larry came up with a great solution for protecting our basement from the 'once in a century' rains that we had each of the last two years when the storm sewer behind our house couldn't keep up and the water rose above the windows. The cost was quite unique, and the final product was excellent. Finally, he was always easy to get hold of. The only thing keeping me from giving a perfect score was the schedule. The work took much longer than it should have. My advice for future clients is to rest assured that the work will be done correctly and on budget, but you just need to be patient.

    4.5 Robert R. Fenton, MO
    4/27/2020

    Larry the owner was very informational on the phone. He had his guys out and the egress window cut and installed in day. It has been raining since and I don’t have a leak at all . Me and my wife a very pleased with the work and over all great experience.

    5.0 Mike S. Saint Peters, MO
    4/16/2020

    very enjoyable experience. Did a great job

    5.0 Mary R. Florissant, MO
    4/9/2020

    Pro Basement did an excellent job!!! They where prompt, thorough, and very friendly!! I would HIGHLY RECOMMEND this company for any thing you would need!!! So glad we now know who to call for all of our home repairs!!!

    0.50 Penney B. Saint Louis, MO
    2/27/2020

    Childlike, clumsy, work. Did not do one thing correctly. They took three times coming back before they finally put in a pipe that is almost straight from the sump pump up to outside wall. They still have not moved the electrical outlet closer to the pump so wire is stretched from pump to my existing outlet. They have not repaired the hot water valve behind my washer that has been leaking since they stripped it during their work . They left a crack in the concrete at the bottom of my basement steps and sent a re modeler to to repair it. Now there is a big damp spot where he supposedly fixed it. They dug a trench out to a level place in the side yard which does not drain. The earth is quickly eroding from the pop up outside. I asked them to come back and add piping another 20 feet to the edge of my yard where the here is a little natural ditch. Larry said I would have to pay him another $350.00 for more piping. Over a month later and my front porch and welcome mat still have muddy Clumps from workers. I asked Larry to move boxes, clothes, and goods to the end of the basement where the work was not being done. Four items were moved and the rest is in the center of the basement where they are covered in layers of dust and mud. It will take hours for many others to dust or clean off boxes, wash mud off other items, sort through, mop the muddy basement floor, and was and give away clothing, costumes and toys. I took pictures of my leaky basement since they they said it was fixed. I am a widow. How do I get them back to complete their work??????

    3.5 Mike C. Festus, MO
    2/12/2020

    Did a very good job. Everyone polite great workers. No complaints. Would use again.

    Showing 1-10 of 95 results Showing 0 of 0 results

    Photos

    Pro Basement
    45
    Basement Finish
    2
    St l;ouis Basement Bar
    2
    Basement Finish Ballwin
    7
    Basement Bar and Finish
    3
    Kitchens/LivingRooms/Etc.
    3
    Kitchens&LivingRoomsEtc.
    4
    Ballwin MO Basement Finis

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