Pro Exteriors New England

Job still in progress but so far so good.

Working with someone you don't know can be very challenging these days. I am so glad I chose NE Pro exteriors. I found John to be professional, caring and helpful. He was true to his word. His workmen were amazing.

Quick response careful advice, very flexible in completing this complicated project of this old house basement including digging up part of basement to replace and reconfigure plumbing in concert with sewvage specialist. Outside foundation work to prevent large water infiltration. Great hard working friendly helpful crew! John boss great to work with and trustworthy. Outstanding work Recommended HIGHLY Petra Joseph MD

Working with someone you donâ  t know can be very challenging these days. I am so glad I chose NE Pro exteriors. I found John to be professional, caring and helpful. He was true to his word. His workmen were amazing. They did a great job.

Working with John and pro exteriors was a pleasure, always on time and cleaned up thoroughly everyday. I admired how it was so important to John that I knew exactly what work was being done and that he took out so much time to explain to me every detail as work progressed. The repairs look great and do not stand out to existing siding which was my main concern. Once again thanks John and his team I will always recommend.

My floor was not great but now is terrible.

Thanks John and co for repairing my siding on such short notice. Excellent work done at a reasonable cost would definitely recommend.

Iâ m

Quick response, quality work and clean-up.

Michael and his team completed two jobs for us this Fall. Repairs on outdoor pillars and installation of a picture window. The finished work is gorgeous with attention to every detail. I cannot say enough about this company: prompt response, ease of communication, courteous, kind and professional, experts in their field from analysis to execution. Stellar experience on every level. We could not be happier.

Mike and his crew did a great job replacing broken slates on my roof. I would highly recommend them for any exterior work you need on your home. Within a couple of days of contacting Mike my roof project was completed by his crew that was professional and did a outstanding job.

Did a great job in repairing my sidings, trims, window sills & some wood frame & desk, as well as power washing my entire house at a very reasonable price. Mike is very honest and won't gouge you with surprise. Highly recommend this company for any house exterior works. One happy customer here.

The work was excellent. Communication was difficult, and billing was unorthodox.

I am skeptical of 5-star reviews but I cannot think of a reason to rate Pro Exteriors any less. I have a very old house and a long list of unpleasant contractor stories so I feel qualified to write this review! Strong communication skills are a huge plus for me and Pro Exterior excels in this department. I needed a lolly column/support beam installed in the basement ASAP. Mike contacted me after I submitted a request on Angi. He was very pleasant, clear, asked good questions and listened well to my responses. To my shock, he said he would have someone come out to my house the same day to look at the job. A member of his team with equally strong communication skills arrived punctually, and assessed the job. He said he could complete the job within the next week and he did. In addition to the excellent communication skills (including very timely responses to text messages), punctuality and reasonable price, I know quality work when I see it. I will definitely have Pro Exterior come back to do more work.

I am very very pleased with the experience I had with Pro Exteriors N.E. Dennis was very thoughtful explaining everything and showing how it was done. Would call again no question about it.

Mike and his team were great. We had a vestibule around our front door that was originally built in the early 1900s and some of the trim was rotting. They did a complete restoration, including replacing some of the rotting timbers, sealing it, repainting it, and even replacing a pane of broken glass. All in all a top quality job.

Thorough repairs with high quality! Very good customer services and very responsive

This was a fascia board replacement project. It turned out that the fascia and the soffit need total replacement. I requested an estimate on a Friday. On Saturday the project was estimated and the work was scheduled for Monday. The job was finished by Wednesday. Less than a week from contact to completion!

Mike and his team did a great job! We needed our roof framing reinforced along with a couple of internal and external walls. The crew was extremely professional and timely. Communication was not an issue either. I'd highly recommend them.

I rarely write negative reviews, but overall, I was disappointed with my experience with Mike. Starting with the positive: the quality of the work that was performed appears excellent. We had significant water damage and rot to the siding, exterior sheathing, and to some studs on one face of our house. As best I can tell, Mikeâ s team displayed great workmanship in stripping the rotted areas and rebuilding, including replacing insulation, replacing the sheathing, adding new house wrap, and installing new siding. Mike was also responsive while the work was ongoing. But there were four significant issues. (1) Permit and credibility issues. When the scope of the necessary work became apparent, I consulted with my local building department, and based on that conversation, asked Mike to obtain a building permit. He was very hesitant to do so but ultimately agreed. During the course of the project, he repeatedly assured me that the permit paperwork was in. However, it turned out that he did not actually file the permit application until the day the work was completed. Moreover, the application did not identify Mike as the contractor, but instead one of the workers, meaning that Mike might not have been on the hook if there were any issues. And it did not correctly state the scope of the workâ referring only to siding replacement and ignoring the significant additional work that he had been hired for. Most troubling was that Mike attached a contract to the application that I had never seen, much less signed. In fact, I had repeatedly requested from Mike a written contract/estimate, but Mike never provided one. After the permit application was filed, Mike requested full payment, insisting that no city inspection was needed. I paid him. The city, of course, disagreed and said that an inspection was required. But at that point, it was very difficult to get Mikeâ s cooperation - he had been paid and moved on. Luckily, the inspection eventually took place and was uneventful. But Mikeâ s slowness to cooperate after receiving payment was upsetting. (2) Unfinished work. As mentioned above, I repeatedly requested an estimate, which would have itemized all the agreed work. Mike never provided one. As a result, there were a number of items that remained unfinished even after Mikeâ s team stated that they had completed the job. They did eventually come back to address some of the issues, but we kept discovering more and more areas of repair that had been discussed with Mike but never addressed. (3) Cost and transparency. This was a big repair, certainly. But the scope of the repair did not become apparent until after some work had already been done. So over the course of the project, the estimate increased. Thatâ s to be expected to some extent. But I do feel that Mike took advantage of the difficulty that we would have had in asking him to stop work midway through the project to get alternative quotes, once the scope became clear. The cost was very high. And I repeatedly requested receipts for materials, which were never provided. (4) Expertise. Mike made some troubling recommendations that made me question his expertise. For example, we explained that we wanted to increase the R-value in our walls as a side benefit of doing the repairs, and he recommended a reflective insulation product that very clearly stated on the instructions that needed an air gap. But there was no space for an air gap in our installation. I called the manufacturer to confirm, and they agreed that their product would not provide any benefit in our situation. Likewise, there were specific instructions in the mineral wool insulation product that we did purchase, requiring cutting a hole in the insulation to make space for electrical boxes and other protrusions, and it was not clear that Mike knew of these requirements or intended to follow themâ even after we pointed them out.

Perfect customer service and quality.

Mike and his crew did an excellent job building my exterior stairs. Also did repair work on my garage and roof. They were very professional, on schedule, and left everything clean. Plan to use them again.

Michael could not have done better! We started with rotten, leaking gutters ruining our window frames and he went on to extensive repairs for rotten soffits, siding and even some sill work - all documented with photos. My tenants could not have been happier with the professionalism and neatness of the workers who had to move scaffolding and do demo and reconstruction. All done remote with us out of state for Covid but all who checked the work for us came away impressed. I would hire him for any work! Can’t say enough. I did not comparison price and paid time and materials but I can say the job was worth every penny on this 130 year old house that was rotting and leaking in so many areas. Great job!

NA

Very professional and courteous. Went out of their way to make sure everything was done to our satisfaction.