Pro Lawn Care Etc., Inc.

We are having well problems. We called a well company. They said they thought the problem was an irrigation leak. Since we had lawn pro out to change heads and adjust irrigation system I called them. I left 3 messages. None were returned. I finally got a guy on the phone and they said they would come out on Friday first customer. I get a call on Friday afternoon wanting to reschedule for Saturday. I agree. It is 4:15 on Saturday and no call from them. I have left 3 voicemails. Meanwhile our well is going dry and not enough water to irrigate and landscaping is drying up. $10,000 plus just to replace dead plants. Very irresponsible company.

Completed the job but not exactly how I wanted it.

French drain install. Supposed to have rock installed after. No rock on site day of. Workers explicitly said the rock was totally unnecessary and if I had it done, the crushed rock would look like a driveway going across my backyard. Instead they recommended grass. They refunded the $ for the rock but not the labor for spreading and sealing it, Water was still in backyard. Ezra said we needed the rock. I agreed & said I wanted it done as was listed on the estimate. Scheduler very rude and denied workers comments. I think workers just wanted to finish job quickly. Instead of the approx $1300 in the bid, they wanted $2900. Bottom line I paid approx. $8k and still have water in my backyard

We have had to go back to them about the work not meeting our expectations.

Fast and friendly service

Very detailed and thorough approach to lawn care including mowing, fertilizing, moss control, edging, bush trimming, plant mgt.,etc. Also provides a 1 year all inclusive plan for the yard.

They did a poor job.

Na

This is a difficult review to write. My experience with their office staff & workers was positive. I would have recommended the company but for the estimator who made the wrong recommendation and scared me into accepting it, and the manager who refused to acknowledge the validity of my complaint or offer any remedy whatsoever. I contacted them for an estimate on trimming 3 overgrown trees and doing some minor landscaping work. Their estimator, who seemed like a nice enough guy, frightened me into believing that the tree roots would soon grow so large that they would compromise the patio and possibly even the foundation, and that the trees might fall on the house. Afraid of dire consequences if I did not follow his recommendation, I agreed to have the trees removed. Because this company already provided services to my community and thus was a known entity, I did not get another estimate. And because they were professionals, I relied on their advice. Please learn from my mistake and do not do the same. I learned after the trees were removed that the fear the estimator created was unfounded: that type of tree grows small, shallow roots, and only poses a threat of toppling over if not trimmed. A little internet research, once I knew the name of the tree, confirmed that. Our County required that type of tree to be planted when the house was built. In other words, the trees did not need to be removed, and any risk of falling over would have been mitigated had the company done the work I asked them to do to trim the trees. Now I am out a lot of money for the work plus tips to the workers, and I still, have to spend more money to replace perfectly good trees that should still be here. When I contacted them about this, they stuck to their story that the trees/roots were a risk and refused to do anything about it. I simply cannot recommend a company that, whether innocently or intentionally, makes a mistake and then refuses to make it right.

Very polite. Quite knowledgable about sprinklers. Highly recommend them.