Update: They reply packs accountability + attention to detail from the service provider. I never said I was asked to walk the entire property. I said the back, and report back to you if there were more ant hills. And, yes - as you stated I said over an acre of land to make things clears. It's not that I wanted the entire acre sprayed, it's the fact you said what was being done, vs asking if I wanted the entire space spayed. You are the service provider. You know what works, you do this for a living and that's why I paid + tip for things getting done.
I worked with Taylor from Pro Max Pest Solutions and unfortunately, I was not impressed. In fact, about a week later I ended up calling another company to come out. Here is why.
I was very clear in explaining the size of my home and land when scheduling the service. However, when Taylor arrived, he explained that he assumed I meant the entire land, house, and property was over an acre. Despite me clarifying this beforehand, I felt like his assumption and oversight were made to feel like my problem, when really that should have been addressed on their end. Out of courtesy, I still tipped him, but it left me uneasy that there was so much confusion about something I had already explained.
What stood out even more was that he asked me to walk to the back of the property myself to check for more ant hills, and I had to push back and request that he do so. My thought was simple: why am I paying for a professional service if I am expected to do part of the inspection myself?
The results also spoke for themselves. When another company came out, I immediately saw proof of the treatment, dead insects around the property. With Pro Max Pest Solutions, there were far fewer results, and Taylor made it clear that he would only be covering a certain perimeter base. That felt like a shortcut, not a thorough service.
Yes, the competitor costs a bit more, but I don’t mind paying for quality work that is done with care and professionalism. At the end of the day, I feel like I wasted money with Pro Max Pest Solutions for a job that was not done to the standard I expected.