Pro Platinum, LLC

Good price, great service and follow through!

Fast accurate and complete.

Very professional. In and out 1 day. Very nice clean work! I will hire them and recommend them soon.

EDIT: There was a true mishap on their end in which one of the employees had been hospitalized that was in charge of giving me a call back. They called me back to make it right and I would consider calling them again for future work. We hired Pro Platinum to come Service our HVAC system for the season. After rescheduling twice, we were informed they could not make it and would instead call us back on Monday to find another time since they cannot service our HVAC when it s raining. It s Wednesday night now and they have not called back. Our A/C needs to be serviced ASAP as it s getting warmer and is not running efficiently. We ve hired them before and did a fine job, but also rescheduled that time as well. Will hire someone else who wants our business more.

Did a great job. Thanks!

Very friendly and they did a great job of servicing my AC.

The only down side is that they were running pretty late, but I had planned on that.

Went well, they were on time and reasonably priced.

The service guy was personable, helpful and efficient.

Complete system replacement. Excellent price with great service. Would hire them again.

Excellent service

Respective and went the extra mile to find the problem.

I felt like they arrived and did what I had called for and didn't try to up sell anything on my air conditioner. Very nice and pleasant to work with.

I plan to hire them for the semi annual check ups on my heating and cooling systems. I will call them first if I have any problems going forward.

okay

My experience was excellent! I would hire them again in a heartbeat! I called to have my air conditioning unit disconnected and reconnected and spoke to Janell who was more than helpful! She was able to send someone out within a few hours and when I called to have it reconnected, she had someone out asap! Nothing but 5 starts from me! Thank you for everything Pro Platinum!!!

All the guys at Pro Platinum were great. The price was great and the service was completed very quickly.

Honesty

The service men installed a new furnace and a/c unit but failed to cover a rather large hole in the du twork that had been left from my previous unit. The warm air from the furnace was blowing into my basement, not the living areas. Took them 3 days to come out and patch the hole.

They were there the same day and completed project, did a great job! Life long customer!

He was here and did what I needed to get heat into my house. THANKS!

On 7/15/15, this Company installed a completely new HVAC system which we could not have been happier about at the time. I wrote several glowing reviews due to the exceptional experience. The furnace was never tested due to hot weather at the time of installation so after a very cool night last weekend I tested the Furnace. It only blew cold air and did not shut off from the thermostat. I had to shut it off at the unit in the basement. The owner, Aaron, had indicated previously that they work totally paperless and sent all of his communications to me via email so I used this same method to inform him of our issues. In the past I have had suggestions via email for trouble shooting issues by other Companies that resulted in me being able to resolve the problems myself. I schedule most all appointments of every kind via email now that we are in the tech age. It was a Sunday so I didn't expect a response until the following day but Aaron did reply that same day. Aaron sent a 1 line reply that offered no solutions. This went on 3 times the same way until I finally sent an email expressing my disappointment in his rude, 1 line responses that offered no solution of any kind. I will admit that I could have handled my frustrations with him better but by this time it was Monday afternoon and I had not received an answer to my latest email asking what we should do. I got another snippy reply that if I wanted an appointment, I needed to call but that wasn’t until my 4th email to him. So I called and as always, he answered. This is when it became very clear that he was just being rude but I did not understand why I was being treated so poorly. I still do not know if he was just annoyed at my emailing on a Sunday or if it was because they needed to come back out without getting a check, or both. I am saddened that this happened and am sorry if my emails were annoying to Aaron because that was not at all my intention. Why wouldn’t a business owner just tell his customer to call on Monday after the 1st email? An appointment was made for 9/24/15 and the owner Aaron came himself. I asked if he considered it acceptable to make a customer jump thru hoops by contacting him 5 times. He blew up and yelled at me the entire time he was here for emailing instead of calling. He told me never to call them again even though our contract with him included 3 years of free labor on warranty issues. I couldn't wait to get this man out of my home because of his bizarre, angry behavior. None of this had to happen and he was still yelling at me on my front porch when I gave up trying to explain from a customers point of view. He didn't want to hear it and kept blaming me. I found him a little scary so I just gave up and shut the door while he was still complaining that I emailed instead of calling. He never acknowledged that all he had to do after receiving my 1st email was to ask me to call. Many business's have automatic responses on their emails that all issu