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Professional Carpet Systems & Professional Restoration Systems
Carpets or Rugs Clean at Home, Carpets or Rugs Clean Offsite, Upholstery and Furniture Cleaning Service,
About us
Hi, my name is Amy Prihoda, and together with my brother we own and operate Professional Restoration Systems which is a family-owned and operated firm serving the Connecticut area since 1987. With our sister company Professional Carpet Systems, we have been providing homeowners and businesses with first class service and healthy indoor environments. Over the last 30 years in business, we have developed a stellar reputation as the "problem solver". Our unique company makeup puts us in a position that truly sets us apart from our competition. We are regularly consulted by some of the areas most respected realtors, agents, flooring retailers, and interior designers when they have a project that is unusual or very delicate in nature. Of course, they call us for the regular stuff too, but they know if it's a quirky problem there is only one call to make...to the professionals at Professional Restoration Systems.
Business highlights
39 years of experience
Memberships & Affiliations
Better Business Bureau A+ Accredited
Services we offer
Carpet Cleaning, Recovery Service , Tile & Grout Cleaning, Toxicity and Mold
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.525 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 4% | ||
| 8% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 25 reviews
Patricia T.
May 2020
Carpets or Rugs Clean at Home
No hidden charges. What was proposed was delivered.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you for the review Patricia, it was a pleasure serving you."
Kurt W.
Apr 2020
Carpets or Rugs Clean Offsite
I felt they did a great job on my 24 year old rug! The rug is used in a high traffic family room and was a bit worn is a couple of areas and we have dogs - the rug looks vibrant and clean, very happy and will use their services again.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you so much for your kind words. We are so happy that we were able to provide you with service. Thank you again for choosing Professional Carpet Systems our family and local business appreciates your support."
Denise R.
Jan 2019
Carpets or Rugs Clean at Home
Quick, friendly.
Silvano S.
Sep 2018
Upholstery and Furniture Cleaning Service
Courteous and responsive service. Some scheduling issues initially but otherwise satisfied with the work that was performed.
Kathleen G.
Jul 2018
Upholstery and Furniture Cleaning Service
Terrible. Did not remove the stains on the first visit; came out a second time and still have the stains. Absolutely terrible work. Unacceptable. I gave a 1/2 star because I couldn't give zero stars.
Pamela S.
Jul 2018
Upholstery and Furniture Cleaning Service
Costly for a 50 minute job.
Dilene S.
Apr 2018
Carpets or Rugs Clean at Home
It was a little pricey for what I thought was a pretty small area but I’ve had it done by someone else the last two years and this was a much better experience overall! They were done in less than an hour and the carpets looked like new! They even seemed fluffier! I’m very happy with the results and will hire again.
Patrice B.
Oct 2017
Carpets or Rugs Clean at Home
The worker did a great job. He was on time and very courteous. Will definitely use again. I would recommend.
Lois L.
Sep 2017
Upholstery and Furniture Cleaning Service
I hired them to clean my sofa and they came to do the work. Then after the fact I realized they had not applied a stain resistant treatment. When I called to inquire they said that would cost extra. The extra was expensive and they should have been upfront and told me this in the beginning.
Response from Professional Carpet Systems & Professional Restoration Systems
"Lois, Thank you so much for providing us with feedback on your cleaning experience with our company. Your feedback is important so that we can make changes to our systems to ensure that all of our clients have an outstanding service experience. My most sincere apologies that we did not provide that kind of service for you. I have reviewed your file and found that Barbara in our office had called you the day after the cleaning of your upholstery. From the notes it appears that when she spoke with you there was discussion regarding protector for your sofa. The notes read that Barbara offered you a 10% discount as an apology for not asking you if you would like to have protector applied. We then returned and applied protector at that discounted rate and provided you with a One-Year Spot Free Warranty for that piece of upholstery. Again, my most sincere apologies that you were unhappy with our service. I invite you to call me directly the next time that you are in need of cleaning and I will personally facilitate your job. Best Regards, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Sam C.
Sep 2017
Carpets or Rugs Clean at Home
Nice work. Carpets look great.
Response from Professional Carpet Systems & Professional Restoration Systems
"Sam, Thank you so much for the great feedback. I am so happy that you were pleased with our service. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Terri N.
Aug 2017
Upholstery and Furniture Cleaning Service
Response from Professional Carpet Systems & Professional Restoration Systems
"Terri, Thank you very much for the rating that you gave my company. We always appreciate feedback from our clients. We look forward to working with you again. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Enza O.
Aug 2017
All appts were kept as scheduled. Although I was given a 10-12 window, I received a call before 10 to advise that they'd be at my house around 10:30'sh and they were.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you for your review, we truly appreciate your feedback. I noticed that we only achieved a 3.5 on quality. I would love to know what could have been done to achieve a better rating. Due to the fact that this review does not include a name I invite you to call our office so that we can discuss this and I can make any necessary adjustments to our process. I can be reached in the office at (203) 888-5560. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Laura W.
Jul 2017
Great communication beforehand to set up apponitment, very courteous. Upon arriving, efficient, respectful, professional, a very humid day and no complaints - outstanding.
Response from Professional Carpet Systems & Professional Restoration Systems
"Laura, Thank you for your review. We hope to work with you again in the future. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Sheila T.
Jul 2017
Carpets or Rugs Clean at Home
They arrived on time, were courteous, and did an excellent job.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you Shelia!"
James M.
Jul 2017
Response from Professional Carpet Systems & Professional Restoration Systems
"James, thank you for your feedback."
Marilyn K.
Jun 2017
Upholstery and Furniture Cleaning Service
They're more expensive than other rug cleaners but that being said, it was worth every penny from start to finish. We'll use them every time we need our rugs cleaned...for sure.
Response from Professional Carpet Systems & Professional Restoration Systems
"Marilyn, We so appreciate your wonderful comments. We look forward to working with you again. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Peter G.
Jun 2017
They called the day before to confirm time of service, arrived promptly, and did an excellent job.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you Peter!!"
Judy G.
May 2017
Carpets or Rugs Clean at Home
good job
Response from Professional Carpet Systems & Professional Restoration Systems
"Judy, Thank you for taking the time to review our services. We truly appreciate your feedback. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Peter M.
Mar 2017
Carpets or Rugs Clean Offsite
On time, professional excellent service. Only had one room cleaned and he was in and out in reasonable amount of time.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you for your review!!"
Chris H.
Mar 2017
Carpets or Rugs Clean at Home
Excellent service, friendly & professional too! I needed a huge treadmill & miscellaneous junk items removed. They came out to give me a quote & scheduled the service at a day/time that was perfect for my schedule. I will definitely...
Response from Professional Carpet Systems & Professional Restoration Systems
"Chris, Thank you for your fantastic comments. We hope to work with you again! Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Christopher C.
Feb 2017
Excellent service, friendly & professional too! I needed a huge treadmill & miscellaneous junk items removed. They came out to give me a quote & scheduled the service at a day/time that was perfect for my schedule. I will definitely work with them again & I highly recommend them. Great experience!
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you so much, we truly appreciate feedback of all types. Comments like yours always bring a smile to the face. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
John P.
Jan 2017
Carpets or Rugs Clean at Home
Very pleasant and friendly company
Response from Professional Carpet Systems & Professional Restoration Systems
"Sandra, I am so happy to hear that you enjoyed your service experience with our company. We look forward to seeing you again! Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Heidi P.
Jan 2017
Carpets or Rugs Clean at Home
On time, great value, quick and clean, commercial grade equipment
Response from Professional Carpet Systems & Professional Restoration Systems
"Harold, Thank you for your great review. I am happy to hear that you were happy with your service experience. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems"
Randi C.
Oct 2016
Carpets or Rugs Clean at Home
They did a wonderful job. I would highly recommend them!
Earl G.
Sep 2016
Toxicity and Mold Removal
I accepted a price slightly higher than I had hoped it would be; but the quality and timely start and completion of the work; and, and the integrity of the firm was well worth it. I would use this firm again.
Response from Professional Carpet Systems & Professional Restoration Systems
"Thank you so much for your review. We really appreciate the opportunity to work with you and we are very pleased to hear that you were happy with our service. Please let us know if we can be of further service. Best Regards, Amy Prihoda"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Professional Carpet Systems & Professional Restoration Systems is currently rated 4.5 overall out of 5.
Professional Carpet Systems & Professional Restoration Systems accepts the following forms of payment: CreditCard
Yes, Professional Carpet Systems & Professional Restoration Systems offers free project estimates.
No, Professional Carpet Systems & Professional Restoration Systems does not offer eco-friendly accreditations.
No, Professional Carpet Systems & Professional Restoration Systems does not offer emergency services.
No, Professional Carpet Systems & Professional Restoration Systems does not offer warranties.