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88% Recommended
36 Years In Business
Company Details
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Hours
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Service Details
Areas of Expertise
- Recovery Service
- Carpet Cleaning
- Toxicity and Mold
- Tile & Grout Cleaning
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 1-10 of 25 results
5.0
Patricia T.
Bristol, CT
5/9/2020
No hidden charges. What was proposed was delivered.
Response from Company:
Thank you for the review Patricia, it was a pleasure serving you.
4.5
Trish W.
Bristol, CT
4/23/2020
I felt they did a great job on my 24 year old rug! The rug is used in a high traffic family room and was a bit worn is a couple of areas and we have dogs - the rug looks vibrant and clean, very happy and will use their services again.
Response from Company:
Thank you so much for your kind words. We are so happy that we were able to provide you with service. Thank you again for choosing Professional Carpet Systems our family and local business appreciates your support.
5.0
Denise R.
Derby, CT
1/8/2019
Quick, friendly.
4.5
Silvano S.
Bethel, CT
9/13/2018
Courteous and responsive service. Some scheduling issues initially but otherwise satisfied with the work that was performed.
0.50
Kathleen G.
Fairfield, CT
7/31/2018
Terrible. Did not remove the stains on the first visit; came out a second time and still have the stains. Absolutely terrible work. Unacceptable. I gave a 1/2 star because I couldn't give zero stars.
3.0
Pamela jean S.
Bantam, CT
7/24/2018
Costly for a 50 minute job.
5.0
Dilene S.
Bristol, CT
4/19/2018
It was a little pricey for what I thought was a pretty small area but I’ve had it done by someone else the last two years and this was a much better experience overall! They were done in less than an hour and the carpets looked like new! They even seemed fluffier! I’m very happy with the results and will hire again.
5.0
Patrice B.
West Haven, CT
10/6/2017
The worker did a great job. He was on time and very courteous. Will definitely use again. I would recommend.
2.5
Lois L.
Stamford, CT
9/8/2017
I hired them to clean my sofa and they came to do the work. Then after the fact I realized they had not applied a stain resistant treatment. When I called to inquire they said that would cost extra. The extra was expensive and they should have been upfront and told me this in the beginning.
Response from Company:
Lois, Thank you so much for providing us with feedback on your cleaning experience with our company. Your feedback is important so that we can make changes to our systems to ensure that all of our clients have an outstanding service experience. My most sincere apologies that we did not provide that kind of service for you. I have reviewed your file and found that Barbara in our office had called you the day after the cleaning of your upholstery. From the notes it appears that when she spoke with you there was discussion regarding protector for your sofa. The notes read that Barbara offered you a 10% discount as an apology for not asking you if you would like to have protector applied. We then returned and applied protector at that discounted rate and provided you with a One-Year Spot Free Warranty for that piece of upholstery. Again, my most sincere apologies that you were unhappy with our service. I invite you to call me directly the next time that you are in need of cleaning and I will personally facilitate your job. Best Regards, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems
4.5
Sam C.
North Haven, CT
9/5/2017
Nice work. Carpets look great.
Response from Company:
Sam, Thank you so much for the great feedback. I am so happy that you were pleased with our service. Thank you, Amy Prihoda Owner Professional Carpet Systems & Professional Restoration Systems
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