Promise Appliance Repair

James F. was the technician that repaired my clothes dryer and the awful squeaking it was making. Six months have passed and the dryer is still working great. The whole team was friendly, communicated well, and there were no surprises. I would highly recommend this company.

James was absolutely perfect and quick. He showed up early and informed me about the process, the parts required, allowed me to clean the equipment.

He is always punctual, he always cleans up. If I have questions he is always helps out. He is a super hero.

He kept everything nice and clean, and he is very personable.

Came out, examined the machine and diagnosed the problem and then after I gave the okay, he went to work with the repair.

He came out and worked on out Viking gas range oven, which not something everyone can do. He even looked at my refrigerator. All around a great guy to work with and he even gives a veteran discount. I would be happy to recommend him.

I hired promise after being given the run around by 2 other companies. Wish i would have called them sooner. Great to deal with, quick turnaround for appt, and worked fast and efficient. Will hire again and definitely recommend.

Great work and nice guy. A little costly, but still good.

On time....understood the problem and fixed it. Extremely pleasant to deal with. Hiring again.

He was very friendly and very well priced.I would recommend them to all my friends and family

Great small business, the owner was extremely helpful, honest and gave options for the work to be performed. I would highly recommend this company.

Brandon was by far the most professional person I have ever dealt with. He fixed my dishwasher and replaced the motherboard for less than I paid for simple repair by another company. Not even a week later he fixed the door lock on my washing machine. His prices are fair and he explains everything

The cost to replace my oven coil was over priced for 5 mins work the part I priced before contacting anyone to replace it for me it was only 9.99.So I find this repair over priced at 268.00

He gave the incorrect part numbers and didn't provide any insight I had not already gathered on my own. He was very professional and even took a call after the service visit, but never sent over photos as promised. I'd give them another try based on the technician professionalism but would not recommend them.

Josh was professional and exceeded excited expectations in service delivery. He was knowledgeable and took time to explain everything. I'd highly recommend him!

Honest assessment of the problem. Total repair bill for the washer outweighed the cost of a new appliance. The technician (Brandon) was truthful and helpful.

Great service and very knowledgable technician.

Brandon was very professional and knowledgeable.

Brandon was supper accommodating, he worked with my schedule and even came over to fix my washer before normal business hours. Vary fair and reasonable prices. I would definitely recommend to a friend.

Very professional, good service and even offered to help with our appliance repair

Brandon looked at my refrigerator and determined that the problem was with the compressor which would have been very expensive to replace. After researching the situation, he discovered that the problem was with the controller and not the compressor. He replaced that and my problems were solved at about 1/3 of the cost.

Brandon came to look at my oven and my washing machine. He checked both and told me that what needed fixing was not essential to fix, and we agreed that spending $150 on a part I didn't really need was pointless. I have never had a service person NOT try to sell me something--even if I didn't need it!! He was honest and nice. He was on time and because he had missed our original appointment and we had had to reschedule, he didn't charge me the service fee. I will use him again and refer all my friends to him if they need appliance repair.

Brandon was awesome to deal with-professional and reliable from the first phone call to completion of the repair. He will be the only company that we use for any appliance repair.

Brandon was wonderful. He contacted me less than 10 minutes from submitting my request... on a Sunday. We decided to meet on Tuesday at 3. My door bell rand at 3:00 on the dot! Brandon was profession and friendly both on the phone and in person. He quickly assessed the issue with my freezer & built in ice maker. He diagnosed that the coils were too dirty, making the compressor not function properly. I was told that the issue should resolve in 48 hours once the compressor caught up to normal functioning. He stated there was a small chance that the compressor was malfunctioning beyond just the coils being dirty. He provided me with a quote for that work as well just in case. I really appreciate that Brandon was able to provide a quote for the "just in case" work on the same trip. This saved me from paying an additional service call, and allows me to budget if need be. Over all I am thrilled with my experience with Promise Appliance and Brandon!

Brandon Identifies problem---gets the parts and pieces--solves the problem. I have him on my go to list and highly recommend him. His quote was reasonable and he actually answered my questions. He is a professional and pleasant. Brandon is the best.