Pronto Heating & Air Conditioning

The office staff, and service technicians are all very professional and courteous. We use Pronto to inspect & check our furnace and AC annually, and they have repaired our furnace and AC. Our furnace and AC was installed by another company who never registered our system with the manufacturer. Unfortunately we experienced problems with both furnace and AC that required major repair within the same year. The service technicians and service manager worked with the manufacturer to get the required replacement parts covered as there were manufacturing defects in the components of our system. I would recommend Pronto to anyone who is looking to replace or repair their furnace/AC. They do the job neat, correct and on-time. They do not take "short-cuts". Over the years we have had a number of different technicians perform annual furnace/AC inspections and each person was great. One Sunday I called the office expecting to leave a message asking for an invoice. The call was answered by someone in the office and the invoice was e-mailed (15) minutes later. If you need furnace /AC work call PRONTO!!

Competent, reliable, trustworthy and friendly.

The technician was very informative as to what work he completed.

Jon, Kevin, Andrew, and Ben were the dream team crew that installed our new HVAC system with an Evolution digital thermostat. They were efficient, punctual, and courteous. Jon gave us an amazing and understandable explanation of our new digital thermostat. We enthusiastically recommend Pronto!

Theo did a very good job tuning up my furnace and replacing second wind air purifier bulbs.

I love these guys and have been using them for my last three homes. They never try to sell me something when I don't need it. They squeeze me in and service my furnace on my time schedule.

This is the second time using product/services from Pronto Heating & Air. Originally called about replacing my 24 year old hot water tank. The sales man and incentives were so good, I also replaced the 24 year old furnace and air conditioner. Pronto has the best customer service, from office staff, sales reps, to installation techs. Absolutely top shelf company with excellent product and service. I worked over 30+ years in customer service, most in a leadership position, and I believe the staff at Pronto is the best. I now have total peace of mind that the major mechanical's for our home are the industry benchmark...and are backed by Pronto Heating and Air that I trust to have my best interests at heart.

The technician was very good and checked everything thoroughly and explained it properly as well.

Pronto replaced A/C and furnace. On a Friday evening of the seasons's worst stretch of hot and humid weather, our 18 year old HVAC system died. An after hours call was made to Pronto and the message on their voice mail actual provoded information that appointments existed on Saturday and that if a message was left a scheduler would return our call the next day between 8 and 8:30 a.m. The next day Pronto called at 8 am on the dot. An estimator (Marty) came out that same morning during a rain storm. Both the estimator, as well as the the head installer (John) who did the job the following Tueday could not have been nicer people to deal with. The knew their business and were fantastic representatives of Pronto. We could not be more satisfied customers.

Service was efficient, friendly and totally explained. There was excellent follow up to make sure we were satisfied.

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On time and helpful with troubleshooting options and associated pricing

We quoted several companies to install A/C into our old home and they had the best value for the quote - higher efficiency units at a similar cost to the quotes from others for lower efficiency units. Really nice people, great customer service and high quality workmanship. Only minor complaints - only standard vents/diffusers available, we would have preferred the option of other styles to fit with the look of our home better, and the office called several times to collect our check before clarifying when inspections would happen and initial runs would happen to officially close the project. Otherwise great!

I have used Pronto in the past and have been impressed with their knowledge, cleanliness, courtesy, and workmanship. They are highly recommended.

Excellent company. They came out the next day after our financing was approved and installed the whole HVAC system in one day with a three man crew. They fully explained and demonstrated the system after they installed it. I received follow up telephone call as well the next day.

Our furnace quit on us. They came out the next morning with a three man crew, replaced the HVAC system with Bryant equipment, and replaced the water heater. Got here on time and cleaned up everything before they left. All of the equipment was fully demonstrated and explained. Could not have a better experience under the circumstances (who really enjoys replacing a gas furnace in the winter?).

Furnace failed in winter. They came out Sunday morning and fixed promptly.

Furnace failed in the winter. Pronto came out on a Sunday morning. I trust them. They know what they are doing and do a good job.

The service I received was excellent. The technician was prompt, professional and knowledgeable. He took the time to answer all of my questions. I am confident recommending this company for all of your heating and cooling needs.

Matt was prompt and courteous while servicing my furnace. Advised me that I would need a new one soon. A salesperson was out today and I ordered a new furnace and air conditioner.

Service was great. Prompt & courteous.

Matt, the technician was prompt and professional in servicing my furnace. Gave me suggestions on keeping my north side bedrooms a little warmer and made the adjustment.

They were prompt and efficient. Reasonable and thorough serving. Have used for years and would highly recommend this company.

They were prompt and called ahead before arrive at site to let us know what time they would be there. Once here they got right to the inspection and cleaning of the furnace and recommended a new part and showed the old to me before they installed the new part.

Had a 2 hour window and the service guy called an told me he would be there in 15 minutes. He was very professional and polite. He took the time to explain what he was doing.