Pronto Home Repairs

I am a single female homeowner with years of homeownership experience but limited knowledge of what every board attached to my home is called. I feel like this was known to Davis Nix (Pronto's owner) when he met with me but he didn't do his due diligence to make sure I understood everything about his quote and what to expect along the way. I am writing this unhappy review after numerous attempts to resolve this with Davis and after being ghosted by him after promises to make this right were made to me by him - more than anything I want this to serve as a warning to other homeowners to be sure ALL details are in writing and that there's no confusion over what work is supposed to be done as part of your quote. I had some wood fascia boards on my 25 year old home that needed to be replaced so I decided I wanted to go ahead and replace all of the existing wood boards with composite material that never rots, (except whatâ s under my front porch overhang that is not impacted by weather or carpenter bees/woodpeckers). I also had visible woodpecker damage on what I heard later was called a "soffit" and a piece of garage trim piece that showed age that I wanted replaced - I believed that we both understood these boards were also supposed to be replaced so that there would be NO DAMAGED wood on my home but that was my first mistake. I accepted the explanation for the high quote I received being due to the height of my home (no basement but tall in the front) and the need to remove and reinstall gutters but my 2nd mistake was not requiring a detailed, board-by-board, list of the work to be completed. Also, a subcontractor he brought in required an additional $650 over what I'd already agreed to for removing and reinstalling the gutters so my 3rd mistake was trusting what he said about why this was happening even though this pushed my quote to the price point I had walked away from with another contractor that quoted the job. The primary fascia work that WAS completed was done well by the subs he brought in but when the guys came back to put the gutters back up and I walked to see the progress of the work I saw the damaged "soffit" was still up there, the damaged garage trim board was not replaced and some of the primary fascia on the first floor had not been replaced so I reached out to Davis. His initial response was mostly him explaining the different names of the boards and me asking him if he honestly thought I was doing all of this at the price I was paying to wind up STILL HAVING HOLES IN MY HOUSE but there was no animosity on my part at this point because I trusted him - it seemed like there was no good explanation for the work being left off the quote and he offered to return on his own to fix the soffit situation, either by patching the holes and painting so there was no visible damage or to use vinyl trim pieces to basically cover the damage. This left me to figure out how to get the garage trim and remaining wood fascia boards replaced on my own and not wanting to be a jerk I let it go but I was definitely frustrated. â not ideal but manageable and since I genuinely liked and trusted Davis at this point I was not thinking for a minute he would betray my trust. Mistakes #4 & #5 were trusting that he would come back to fix the bad soffit AND paying him the balance I owed on the original quote and for the subcontractor overage because not only did he not come back but he has completely ghosted me at this point. I still donâ t want to believe what seemed like a great guy has now left me hanging but after numerous attempts to contact him that have been ignored I have decided one recourse I have is to leave an honest review here so that other potential clients can avoid the pitfalls I encountered.

Job involved: 1. Attaching a section of aluminum siding that had blown off a 2nd story gable 2. Switching out two floodlight bulbs from the a 2nd story exterior fixture. Price was a bit higher than I expected but the job was expertly done under difficult conditions. Would hire again.

I do not think that the work done was worth the price!

I needed mis-mounted hollow door that wouldn't close. Hinges we're never mortised properly. They came when they said they would, no hard sell, good job and great cleanup. Very happy with the service and price. Thanks.

We hired him to do full house pain work and missed few technical details before signing the work agreement. When work was finished and they called for joint walk I pointed out the verbal agreement and owner went extra mile to do closet and few door s painting as well as fixing grout in tiles area. I doubt you will find one as good as they are and I will recommend to any one if they like quality work

Professional and easy to work with

On time, professional

Excellent work

Pronto is probably more expensive than going out and finding your own Handyman but they are extremely professional and have great communication skills! I will definitely use Pronto again!

Communication was excellent. They came on schedule and kept in touch during each step of the job.

Mark and Courtney are awesome people friendly and did a great job. I would highly recommend them to anyone. I am so pleased.

Waste of money

Davis managed our project well. We love the addition to our home. Pricing was fair and he was always in contact with me.

Pronto gave me a fair price and made the entire process very easy for me. If I ever have any questions they are quick to answer the phone, and They have a great work ethic. I will be using them for the third time in a span of three months for my next project. I would suggest this company to any of my friends.

Responded in a timely manner. Showed up on time and the day they said they would. Cleaned up the area after repair. Overall did a great job.

The level of communication regarding cost of materials, cost of labor, scheduling and rescheduling, reasons for rescheduling, pictures before and after, and identification of contractor was thorough and transparent. It was a pleasant experience.

The level of communication regarding cost of materials, cost of labor, scheduling and rescheduling, reasons for rescheduling, pictures before and after, and identification of contractor was thorough and transparent. It was a pleasant experience.

Knowledgeable, prompt company throughout that completed my project quickly and with quality

Pronto Home Repairs is where it's at! Friendly and fast customer service. Very dependable and reasonably priced. I will be using Pronto in the future for all home needs and have already referred them to friends and family. Very pleased with their work.

They did a great job from beginning to end!

The repairman was friendly, clean and professional. He was innovative in improving my door operation without having to do the extensive repair that I was expecting.

This company was very easy to work with. Davis came and gave us an estimate with no pressure to sign up immediately. I appreciate that in a company. After we decided to hire his company, he sent us a picture of the man who would be doing the work. He phoned us and said the time he would arrive. Randy took great care in making sure the garage was was fixed and looked brand new. He was very professional and kept us apprised every step of the way. We certainly will use them in the future.

Pronto has been so transparent and easy to work with! Davis always arrived when scheduled and was detailed in the quoting process. Randy did multiple indoor and outdoor projects for us. He was very professional, performed high quality work, and cleaned up all areas. I will use them for all of our projects!!!

This was super easy. They quickly contacted me, set up a meeting for requirements and then provided an estimate. Scheduling the was was easy and was done the next day. They did great work too. Fast and professional. Iâ ll use them again.

they done excellent job