Pronto Home Repairs

Do not do business with this people.

It was excellent and I recommend this company. They did a wonderful job

Great job!

Friendly, great service and knowledgeable.

The project manager and contractor were very professional and Iâ m satisfied with the work

Wonderful work. Excellent communication.

Wonderful work. Excellent communication.

Wonderful work. Excellent communication.

I contacted this company after finding them on Home Advisor. Dwight showed up on-site with an iPad to take pictures. I thought he would send the invoice later, but he said he would prepare a quote in a few minutes so I could approve the amount. I had been looking for someone to do work on my house for a few months, so I was ready to hire someone and get it done. Dwight showed me the invoice on his iPad with the signature line. I later realized the terms and conditions were on the page after the signature line, which I did not see prior to signing the quote. They encourage you to sign and pay a deposit for work while there for the quote. Since I had found them on home advisor, I approved the quote. At no point did Dwight mention that the quote did not include hauling away any construction materials. Granted, I should have read terms and conditions after the fact, but I honestly trusted the company and none of this information was provided prior to my signature. I hired Pronto for several projects on my house. However, the main project was a deck repair/replacement. Fast forward to when the work was started on the project. The Pronto employee showed up to do the work and told me off that bat that he was going to buy treated wood to repair/replace my deck. I told him that Dwight and I had specifically agreed to composite decking. I mentioned to him that I wanted a color similar to the front porch. He said it was more expensive, but I told him that it was included in the price. He said he would go to Lowes and check the pricing and have me authorize anything prior to purchase. The employee went to lowes and did not ask my input or request my authorization prior to purchase. He picked a color, which turned out to be fine. However it's frustrating the employee unilaterally made a decision. The employee did a decent job rebuilding my back deck. However, when he replaced the steps he put no support underneath them and they bowed down and moved when you stepped on them. Instead of removing the stairs and doing the job correctly, the employee after the fact added several pieces underneath or added nails and told me its normal for the boards to have give and bend like that. The only reason the stairs did this is because he put no support beneath the boards before installing them. We had to go back and forth with him several times until the stairs were secure. The employee also replaced a post cap on my deck railing. The post cap he used was completely different than all the other post caps. When I confronted him about it, he acted like this was no issue and I should just accept it as it is. My main issue with this company is the attitude of the employee who did the work and the company's failure to honestly advise the customer of what is included in the price. Before the issues I discussed above were resolved, the company sent an invoice to sign off on the work. I told them I would not sign off until the work was done correctly. I also told them the employee had left a mess in my backyard. Dwight came out and tried to remedy the situation. I found out for the first time when he showed up that hauling was not included in the price. Again, I should have read the terms and conditions, but they are after the signature page and Dwight never mentioned it. They just want your money. This company is quick to get you to sign off and pay, but I would never recommend them to anyone. The employee mumbled negative things under his breath, disagreed with me about anything that required more work, and I will be taking the boards he left on my grass to the dump. Iâ ll also be buying the end caps they sell for this decking which he did not install. For the price I paid, I could and should have hired a deck company. I am posting this review so others do not have the disappointing experience I had. This company charges ...

Quality work. Arrived when scheduled. Costs were given upfront, no surprises.

No comments.

The project manager was easy to communicate with and he arranged a crew to complete the work within a week.

Frank was understanding with the limited amount of material available at the time.

They were fast and professional. I needed a fence repaired quickly. They came out same day for an estimate and repaired it the next day. I am very pleased with their work.

Dwight Barnett was a great communicator and always prompt. Great experience and a job well done

Pront provided an estimate to repair existing, replace existing deteriorated pickes, scewed down all loose boards and Stained entire fence. Did a great job and areas left clean. I would recommend to any one who wants to keep thier wood fence looking good,

Started the job in January and never completed it. The work that was done was completely unacceptable. My sales rep disappeared for over 2 months but called today said his father was sick. Couldn?t respond to a text or a call for over 2 months. Tonight he has charged my credit card for another $407. This is a scam! Avoid the vendor at all costs.

My credit card was charged for over the quoted price and some of the work was not done at all and some was done poorly. I have to hire someone else to *fix* what I overpaid for. I tried contacting Dwight several times with no return call. Now I have to go through all the legwork to dispute the charge and try and get a refund. So not give this company your credit card information.

I paid money down, and they had two no shows, and now I am not able to reach them.

They totally missed one appointment. I had to escalate within the organization. A second appointment was canceled three hours before the arrival. Additionally, the worker tracked wet plaster material onto an oriental rug.

Initial contact was with Dwight he came to my home to give me an estimate and followed up with answers to my concerns. Very helpful and as for the actual work performance by Matthew, he was courteous knew his job assignment, and performed it very well he kept his surroundings clean during and after the job was completed. I have reached out to find out how many hours or days before we can walk on the floor and as of today Sunday (job completed on Thursday) I am still waiting for a definite answer all he said was I had to allow time for it to set so my question to Dwight was -1/2/3/4/5 days and no response.

They were very prompt, professional, knowledgeable and reliable. The handyman was great and he did a very good job finding out where the window was leaking and how to fix it with the least expense. I would highly recommend Pronto.

Had wooden stairs and deck replaced on second story apartment. Work was done with quality and on time.

Great communication, great work performed