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Proper Deck and Fence

Concrete Driveways & Floors Installation, Deck or Porch - Build or Replace, Wood Fence - Install,

About us

We are a locally owned and operated company that values honesty, integrity, and treats your home as if it were our own. You will find us to be competitively priced, while still paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships, and guarantee your satisfaction. Give us a call today to get your project started!

Business highlights

Se habla espanol
16 years of experience

Services we offer

Aluminum or Steel Fence - Install or Repair, Deck or Porch - Build, Replace or Repair, Deck, Fence, Patio or Porch - Clean and Seal , Wood Fence - Install or Repair, Wrought Iron Fence - Install or Repair

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
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3
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2
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1
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Showing 1-1 of 1 reviews
Whitney H.
Oct 2019
1.0
I hired Proper Deck and Fencing to install a fence, fabricate and install a gate, along with the installation of a solar-powered drive gate. Per the invoice that I was given, the fence has a 10-year warranty and the gate and operator have a 5-year warranty. This was all installed mid-August 2016. Since then, I have had trouble with the gate arm and gate because the gate is too heavy for the gate control to support. Jeff came out twice after the initial installation to temporarily fix part of the gate because it had started to sag and was dragging the ground on my driveway. At that point (which was July 2018) he and I discussed that he would pay to replace my gate control arm with a stronger arm than dampened when opening and shutting since the current one was already showing signs of giving out due to the weight of the gate. I told him that I would give him until October to come back to replace the gate arm and at that time I also wanted him to take the gate to get it powder-coated and cut new boards to be placed back on the gate since the current ones were falling off. I was told the last time that Jeff came to look at our gate that if we decided to change or fix the gate or fence at all ourselves that this would void our warranty with him. This is not listed anywhere in the invoice that he gave us, but there are also no stipulations to the warranty listed either. The owner seems to be making up his warranty details as he goes along. I have tried several times via email, phone calls, and text messages to reach the owner of this company without any response.
Response from Proper Deck and Fence
"We installed this fence for someone the owner knew personally, providing a top quality 8? tall fence around her corner lot, including a drive gate that has given her issues. The client received an incredible deal on a top notch fence. After the fence boards we installed were removed by the customer to be painted and then re-installed, we were called out to replace some boards that were no longer holding tight to the gate. It was explained to the customer how easy it could be to strip out the screw holes, as the screws were going through a steel strap and into the cedar pickets at only a 1/2? depth on a 5/8? picket. Once our workmanship is compromised by a non-professional, it voids the warranty. The gate operator provided is a Solar powered Apollo/Nice brand 1500 swing actuator, capable of operating a 16? long gate up to 600 lbs. Gate installed is 12? long and weighs less than 400 lbs. So the operator never goes past 75% load. We installed gate on 4?x4? by 1/4? wall post sunk 4? in the ground. It did settle and we came back to put the post upright with an additional support behind the gate post. The gate remains operational, and the request for powder coating remains an aesthetic issue, which we do not warranty. Our warranties cover structural/workmanship, which have been handled providing/maintaining an operational gate. We strive to provide the highest quality products and continue learning to be better outdoor living contractors. Unfortunately, we cannot provide the client with a $3400 upgrade to a functioning install."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Proper Deck and Fence is currently rated 1.0 overall out of 5.

Proper Deck and Fence accepts the following forms of payment: CreditCard

Yes, Proper Deck and Fence offers free project estimates.

No, Proper Deck and Fence does not offer eco-friendly accreditations.

No, Proper Deck and Fence does not offer emergency services.

No, Proper Deck and Fence does not offer warranties.