Benjamin Franklin Plumbing

They were excellent

Super fast and responsive!

The Deliberate Destruction of a Grandfathered Septic Dry well at a cost of $15,000.00 to Replace! In October 2024 I hired Benjamin Franklin Plumbing of Andover to clear a blocked drain pipe and dig up and uncover my Septic Tank and Septic Drywell and pump the tank. Both are as old as the house and grandfathered. Inadequate compared to todays systems however legal under grandfather clause with no permit needed. Under the guise of Safety They destroyed the dry well without my permission . I am seeking a refund of $12,000.00 to replace it . - My plan was to dig it up and clean it up but it was a lost cause- this puts me in a position of having to install a modern leach field at a cost of 9 to 15 thousand dollars vs. a few hundred dollars to to tie the new septic tank with the old dry well with PVC pipe. Thats why they did it- They were setting me up for the next big payment $$ Now they are claiming it was a safety issue that required them to destroy it ! I am demanding a $12,000.00

Very resourceful fixed problem in a timely manner

The job was done right . Very nice to talk to. He check everything before he left to make sure everything was working good. I would use them agene.

Benjamin Franklin was great to work with. They were quick to respond to my Angi request. They came the next day to provide a quote for installing our water filter and conditioner. When that was accepted They started the job immediately. The whole project was done within 24 hours of my Angi post. Jaime C. Was our technician. His work was impeccable. The end result was better than I had hoped for. I highly recommend Benjamin Franklin Plumbing.

We had a little issue - did not ask a lot of questions or do a visual inspection before snaking our shower drain - turns out we should not have done that due to this drum trap we had. Long story short ending up breaking a pipe - but it was all so old we needed to get it replaced anyway. I had to fight for what I thought was right, but at the end of the day they took care of the price and the situation. Overall this company is probably too expensive for their quality of services, but they were very kind and worked hard to fix this situation.

They did a excellent job.

They came on time and after giving the estimate Vinnie was able to install the new water heater. Amazingly he was able to complete the job in 2 hours. I was very pleased start to finish.

Woke up to a flash flood in my basement that never floods. Technician got to my place within an hour of calling and had a new sump pump installed by early afternoon and the water drained out. It was stressful - the water was coming up fast and they dealt with it quickly. The lead technician was professional and courteous.