Pure Energy Window Company

We are very pleased with ours windows, installment, and the crew who did the job. They were very polite, and communicated with us, took steps for keeping floors covered, just an all good experience. Thank you. Linda and Dean.

So far, our experience is a nightmare! Mid April 2023 we chose Pure Energy to be the window company we would go with. Upon the salesman coming out to our house to measure and work up a price we were presented with the typical high pressure sales tactic of to lock in this price you will need to come up with $10,000, tonight to make this happen. After a brief back and forth trying to explain we did not have $10,000 just sitting in our change drawer and a possible fake phone call to the salesmens boss. It was determined $5000 would be more than enough to start the process, as the remaining balance would be financed. All was good, windows were ordered, we had an installation date of early August 2023. 1 month later we received a phone that the windows were being pushed back and the new installation date be now be mid to late September 2023. Still no issue, we understand project timelines. The problem arose in the beginning of June when the bank called to inform us that we were late on the 1st payment of our note. After a lengthy discussion with the bank i was assured that the loan would be pushed back to start once the work was being started or once completed. Jump forward to the 1st business day in July 2023. Our credit rating have been dinged as 2 missed payments now and after another conversation with the bank, written into the Pure Energys fine print of the contract was & payments begin once the contract is signed. Not once the work is complete. We are not a wealthy family and $68,000 is a monumental investment for us. So picking Pure Energy windows was a huge commitment for our family. By no means do we feel we are not on the hook for this financial debt, but paying for something for for 6 months before the installation date, being strong armed into shelling out as much money as physically possible on the night of the salesman visiting our home and mentioned the financial start date of the loan would begin after installation of the windows is complete we are in this situation where I am not sure there will be a positive outcome. In closing, we had to pay a non refundable $5000 (they wanted $10,000), 2 missed payments on my credit report, a drop in my credit score, windows pushed back a month and a half, and not a single word from Pure Energy on anything. If these windows actually get installed in our home I will update this review but until then this has been one of the worst financial agreements our family has entered into. Part on our end for not fully reading the fine print and allowing the salesman to deter us from taking the time to do our due diligence with reading the contract and part on Pure Energy windows on how they conduct business. Live and learn.

They were very friendly and efficient. However I don?t think they did a quality job especially for the price. Window frames were not replaced. They left my old ones in and they were in bad shape. They had areas on frame that were not caulked good. Painters that came in asked why windows were not caulked better

Had issue with installation not matching agreement with replacing all sills.

I LOVE my new windows! There is nothing like triple-pane glass to keep the cold out in the winter and the heat out in the summer. On a very cold Michigan day I sat on the dining room chair nearest the sliding glass door (basically right next to it!). I could feel NO cold at all! Adrian was right: glass is a poor insulator, but triple pane glass with the gas in-between is the way to go for energy efficiency! Another thing: I used to keep my window blinds closed much of the time, or in the daytime at least down but tilted open. I find now that I keep my window blinds UP all the way during the day! And that's kind of weird, because it's still just glass, but there is just something enjoyable about looking out these windows. And although I really never had a big noise problem, I have noticed that it is SO quiet in the house when the windows are closed. Thanks Pure Energy for the peace and calm and making my home my sanctuary!

great job done benny's crew was great to work with very happy with the way my house looks now

We had a great experience with Adrian, the owner. He went out of his way to explain the quality of his companyâ s windows. We definitely learned a lot. When the crew arrived, they were very professional and took their time removing and installing the 30 windows and a patio door carefully to ensure that each window and the door fit properly. Cleanup was amazing. They even vacuumed. We have noticed a savings in our energy bills and noise reduction coming from the triple pane windows, along with less dust because of the way the windows were fitted. We are very pleased with the look of the windows and our patio door. So pleased that we are now having pure energy replace our front door. Canâ t wait! Thank you Adrian and all of your crew.

Great install team. Great customer service both before and after the door installations. Excellent overall experience

I was very happy with my purchase and I received carpeting throughout and door walls and couldn't be happier thank you Pure Energy window!!! Highly rated. I would also like to mention that the installers were very professional and did a beautiful job I love my new carpet and I love my door wall and I'm expecting a new door wall very soon and I'm sure I'll love it as much as the first one!! Adrian Beaver the owner of the company was very accommodating to my needs and I thank you for that!!

John C great presentation