Quality Ambient, LLC

Great service, thank you for resolving the issue so fast!

I have had Quality Ambient over for both HVAC service and repair, and eventually had them do a system replacement based on their diagnoses and recommendations. I like the way that they communicate, offer options, discuss the pros and cons of the options and also the cost and estimated return on investment based on the options chosen. They provided fair and competitive pricing, and based on these past experiences, will highly recommend them to others.

One of the best, HVAC companies in Montgomery County, MD. Their staff and technicians are friendly, very knowledgeable and extremely responsive to repairing the problem at the earliest opportunity. We have used them on several occasions and have had total satisfaction each and every time. I would highly recommend this small but excellent company without reservation.

One of, the best, HVAC company in Montgomery County, MD. Their staff and technicians are friendly, very knowledgeable and extremely responsive to repairing the problem at the earliest opportunity. We have used them on several occasions and have had total satisfaction each and every time. I would highly recommend this small but excellent company without reservation.

Very responsive. Had to have a part for my furnace sent from Chicago. They had it sent overnight and installed it same day working until 8:30pm. I had heat before nightfall. Can't ask for more than that.

They were great!

When you have a problem with air conditioning, they come right away. They are very efficient and have the best price!

Service was thorough and follow up to replace defective parts (identified during checkup) was completed within 2 days.

They were calling for a couple 90+ degree days so I figured I would turn the A/C's on. After about three hours of running the upstairs unit was not cooling the space. According to the thermostat the temperature had not changed at all and was still at about 83 degrees. I am a Marine Engineer and have extensive experience on chilled water units, not the same as a residential cooled air unit, but I am competent and can troubleshoot either one. I had no tools or gauges so I looked over the unit visually and found the condenser/compressor unit running (outside unit). I checked the vents and no air was being pushed out of the vents, they were cool to the touch but no obvious air flow was occurring. I gave this company a call and they came out in the time frame given. I mentioned to the technician that I thought the fan in the air handler was not running. He checked it out and said it was running and determined the unit was just low on refrigerant. He determined this by touching the inlet and outlet tubing to the air handler which is not a an accurate way of determining a units charge, especially with the blower not drawing any air over the evaporator coil. I took the technicians word (although I shouldn't have) and he charged the unit with 3 lbs of R410A (refrigerant) for $195. He had me feel the pipes coming from the condenser unit as I was questioning the need for a charge and I could not feel any difference in temperature from before he added the refrigerant. (For anyone reading this and not knowing what I am talking about: On the condenser [outside unit] your liquid line is usually small copper tubing and should be warm as refrigerant is a superheated vapor at this stage. The larger suction pipe should be cool as the refrigerant is a low pressure liquid at this stage.) I had one of the techs check a vent that still had no air blowing and he said it was normal and I had to wait at least 12 hours for the space to cool. I gave them the benefit of the doubt, I paid them and they left. The next morning the upstairs was still hot, the thermostat read 78 degrees, it was in the low 70's outside and I knew immediately that the A/C had done nothing and was still not working. I called the company back and finally got in touch with a woman after about 10 tries, she told me to hang on and then hung up. A couple of calls later I got the same woman and I told her the issue. She gave me a 2-4 time frame for the technician, which later changed to 4-6. Alfredo (the owner) showed up and found that the blower motor was not running and we needed a new motor. I mentioned to him that I had told the previous technician that this was probably the problem and asked why he ignored me and didn't find it the day before. His answer "it runs sometime and doesn't run sometimes." Come on, I told them the issue and they found something else, I questioned there solution and told me not to worry and to be patient, they charged me $195 to charge the unit which I

I needed my a/c units cleaned but the problem I had was that there is no outside water access in my condo with which to clean the outside units. A hose is needed to clean the coils in the outside a/c unit. I called many, many companies and my condo management company. No a/c company came with their own water tank. Until I called Quality Ambient. I called them because they had a very competitive price for a thorough maintenance cleaning and checkup and then they told me that having no water was no problem! Alfredo came within the time frame scheduled and he appeared knowledgable. I was happy with the price and the comprehensive service. Thank you, Quality Ambient!

ALFREDO ON TIME, VERY REASONABLE RATES (NO SUPRISES), VERY KNOWLEDGEABLE. ALREADY SCHEDULED WINTER APPOINTMENT. WOULD RECOMMEND TO ANYONE

Omar was amazing. He was on time and had no problem diagnosing the issue with my A/C. A quick repair and my A/C is up and running again. I will definitely use Quality Ambient again!

The work was well done. The technician answered all of my questions. I would recommend to my friends and family.

Ambient replaced all old air conditioning ducts in the unfinished basement and added new output vents in living areas. . Excellent work. On time. Made good recommendations. Immediate improvement in air cooling. Alfredo is responsive and knowledgeable and his team did a great job.

They came out within 2 hours of my call and fixed the problem in less than a hour. It cost much less than I expected.

just that it is too expensive

on time and very professional.

Very professional, on time, cost-effective, and quality work. Thank you, Alfredo and your team!

Very professional and honest. They gave me options to save money and inspected my entire HVAC system. You can't ask for anything more from a contractor.

On time and very professional

They did excellent job. They asked to provide information and they studied first before they come which reduce lots of cost for diagnostic work. The parts were ordered and arrived on time and the work is well done.

Professional, courteous, on time, the job was done on budget as per estimate, don't even think of calling anyone else, you will not be disappointed. Thank you Alfredo, you are fantastic.

Great job done on time.