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1888safewater.com / Quality Water Group

Water Treatment & Purification System Installation and Replacement, Water Treatment & Purification System Repair or Service,

About us

1888safewater.com / Quality Water Group is the preeminent water filtration systems provider for Long Island & Metro New York, providing drinking water filtration systems and whole-house filtration systems for residential and commercial customers. With over 30 years of expert industry experience and industry leading customer service, each system is 100% customized & guaranteed. We are the exclusive provider for and certified by the major manufacturers. At 1888safewater.com / Quality Water Group, we pride ourselves on providing unsurpassed service and 100% customer satisfaction. We strive for perfect information and enable educated decisions to provide healthier water for all. Get peace of mind for you and your family or business with respect to the water you use each and every day. Call 1-888-SAFE-WATER (1-888-723-3928) for a free consultation and estimate today!

Business highlights

10 years of experience

Memberships & Affiliations

NSF International, Water Quality Association

Services we offer

Address all contaminants including Chroium-6 and 1,4-Dioxane _________________________________________ ***WE ONLY INSTALL OUR EQUIPMENT***, Reverse Osmosis Drinking Water Filtration, Specialize in solving complex village / city / municipal / well water issues, Water Testing & Analysis by state-of-the-art, prominent laboratory, Whole-House Water Filtration & Softening

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
0%
1
6%

Filter reviews by service

Showing 1-25 of 48 reviews
Steve B.
Apr 2024
0.5
If you are looking to work with a company that believesthe customer is always right, do not do business with âQuality Water Group. My issue is not with the install, started with a service call I scheduled and then cancelled. I was charged ~$150 for the phantom call and 6 bags of water softener that I did not order. I spoke to several different people several different times and was assured they would take care of it. They took care of it by taking the dispute to a collection agency to recover the $150 resulting in a ding to my credit rating. No customer trust, no customer outreach. My advice, if you do choose to use them, document all calls and conversations. If they are as greedy as it seems to recover $150, they may have other means of recovering even greater sums. Good luck.

Michael K.
Nov 2022
0.5
Water Treatment & Purification System Repair or Service
I was doing business with a company named Aqua techniques that Quench acquired. Quench had my business and home, and I wanted a smaller company with better customer service. I called Quality Water and spoke with Chris. I asked him to take over my business installation and the service of my home. Dennis, a technician with Quality Water, came to my house and changed the filters in a reverse osmosis unit. After service, water dribbled out of the faucet. Chris made another appointment to come out today, 11-08-2022, by noon. When I called today, I spoke with Chris. He told me the appointment was not before noon but between 1 and 3 PM. He wants to install a pump to solve the poor pressure. I explained that for 25 years, the water pressure was always good, and I never needed a pump. Why would the system need a pump after the filters were changed? Logically, if I never needed a pump, and the pressure was good before Quality Waters service, something happened when the service was performed that restricted the flow of water. Again, he insisted that they install a pump when there is poor pressure. He was not interested in listening to logic; he just wanted to sell me a pump. NOW, WHAT HAPPENED WITH MY OFFICE? My office is in Lynbrook, New York. A service person came to my office about a week ago. He removed the hot/cold water unit connected to a dedicated water line and installed a Quality Water unit. The unit leaked onto the floor and the service person said he did not have the correct fitting to solve the problem. He would return. A service person returned to the office and installed a different Quality Water unit, and this so-called NEW UNIT began to smoke. Quality Water removed the unit. I am a new customer. A new customer should be a priority for any business. You grow your business with new customers. Not the case with Quality Water. They did not seem to be in much of a hurry to correct these issues. STAY AWAY FROM THIS COMPANY. Ps: I rarely complain about poor service. I did business with Aqua techniques for over 25 years and never had a problem until they sold to Quench. I am listing my name, phone number, and email as I do not believe in anonymous reviews.

Danny B.
Nov 2022
0.5
Water Treatment & Purification System Installation and Replacement
This company is a scam, my representative is WILL and all he does is lie and mislead. All I have had is PROBLEMS since this company installed my water purification system. 2 Floods, the system currently does not work and they do not care. I know other people that are having the same issues, DO NOT USE THIS COMPANY or deal with WILL VEITCH he is a scam artist.

Wilson L.
May 2022
5.0
Water Treatment & Purification System Installation and Replacement
they were good

Garvin A.
Oct 2021
5.0
Water Treatment & Purification System Installation and Replacement
$1,400
Excellent service. Kelly Thompson was very informative and helpful. The installater was very friendly and respectful when he patiently explaining how to use the system. I highly recommend using Quality Water Group.

Ronak T.
Oct 2021
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
Responsive and helpful.

Rina N.
Aug 2021
5.0
Water Treatment & Purification System Installation and Replacement
$3,100
They did a great job! I knew I wanted a water filter for the house and drinking water since we were moving out of NYC and their awesome water to an area with a crappier water source. And I was about to have a baby! Anyway I did endless amounts of research, including multiple water companies that do their own install, and direct to consumer ones where I could just buy a system and install it myself, and after thinking about it for months (literally), I finally went with QWG. We worked with Maria (who is absolutely awesome) and the cost was reasonable. Between what they offered and how pleasant the experience was, I’m glad I picked them. We have a whole house filter and an RO system that they were able to hang in the basement so it doesn’t take up space under the sink, and it’s hooked up to both a faucet at the sink and the fridge as well. Exactly as I wanted. It’s been a couple months, and the water’s great so far. The support is great too, which is big. Can’t speak for long-term usage yet, but so far we’re very happy! Thank you!

Jeffrey R.
Jul 2021
4.5
Water Treatment & Purification System Repair or Service
Yes, I recommend this pro
Quality water came back several times to my house to fix a leak in a fitting in a RO system that was due for membrane/filter change. I was very impressed by their head technician, Kelly who fixed the leak that the other two technicians didn't. Customer service was excellent as they came back same or next day after I called.

Ricki G.
Apr 2021
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
enez was great from start to finish

Ryanne B.
Jan 2021
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
$3,400
Quality Water Group installed a whole house water filtration system as well as an under the counter reverse osmosis system with an instant hot. Our representative, Bob, was very knowledgeable and advised us on the different options that he recommended. It is important to note that he was NOT pushy at all and did not fearmonger (like the two other companies that I had met with). Bob truly went above and beyond to make sure the whole process went as seamless as possible. Our install was done by Mike and Nigel, who did an excellent job. They explained each step to keep me informed during the install. Our water is now free of chemicals, we can taste (and smell!) the difference. Quality Water Group is reliable, professional, and reasonably priced. I highly recommend Bob and his team!

Michael C.
Jan 2021
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
$3,500
We chose Quality Water Group to install our whole house filter, reverse osmosis and instant hot water. Several of our friends have used them and had nothing but positive things to say. Due to the unique setup of the original plumbing in our home, there were some unexpected obstacles along the way, but Bob and the rest of the team were able to find the necessary workarounds. They have returned several times at no additional cost to do testing and make minor adjustments to our system to make sure weâ re 100% satisfied. Bob, Mike, Nigel and everyone else we interacted with at the company were very friendly and professional. They are fairly priced, especially with the value that their team provides. The water tastes great and is free of harmful chemicals. Weâ re happy with our system and the overall experience the company provided.

Jim M.
Dec 2020
5.0
Water Treatment & Purification System Repair or Service
Yes, I recommend this pro
$3,000
Works hard to be sure that you're satisfied

Jason G.
Oct 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
No pressure, knowledgeable. Install happened quickly after deposit and was quick. I can already taste the difference in the water. Better prices than other I received quotes from.

Diane C.
Oct 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
From sales to the installation everyone was professional and the job completed quickly.

Susan W.
Sep 2020
5.0
Water Treatment & Purification System Repair or Service
Yes, I recommend this pro
Sales technician arrived on time , was knowledgeable and courteous. He changed my reverse osmosis filters and the next day it was not making water... however when I called Quality Water sent the MANAGER to my house right away. It was a simple 5 minute fix and while he was there he checked my whole house filter which is usually serviced by another water company. Needless to say, I will be using Quality Water for all my home water filtration maintenance in the future!

Joe M.
Jul 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
$2,850
from the sales to the install, everything was well coordinated and a very satisfying experience.

Gabrielle G.
Jul 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
Kelly and his team are thorough and knowledgeable about their products. They take a lot of pride and ownership in making it all run smoothly!

Loni S.
Jul 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro

Hera L.
Jul 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
$5,000
Great service. Ask for Bob, he is great and did a great job installing a filtration and softening system at our home. His quality of service was top notch and followed through with everything. Price is also reasonable and much better than the previous company I was using.

Ben M.
Jun 2020
5.0
Water Treatment & Purification System Repair or Service
Yes, I recommend this pro
Bob Milani was very informative and knowledge and made great recommendations to solve our water problems. Highly recommend him.

Mary H.
Jun 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
I thought that the new filter installed interfered with my sprinkler system. I was wrong, yett Bob inspectted the system the next day. They advised I call a sprinkler company. And they were 100% right. And about the water filter? I love it

Rich T.
Jun 2020
5.0
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
$1,900
I highly recommend Bob and his team. They were on time, very nice and did an excellent job

Maxine B.
Oct 2018
5.0
Yes, I recommend this pro
Excellent quality work! Dependable and extremely satisfied! Highly recommend!

Vince W.
Sep 2018
5.0
Water Treatment & Purification System Repair or Service
Yes, I recommend this pro
Money well spent! Mike, the technician, was the best, he helped every which way he could with every problem I had.

Burnett B.
May 2018
4.5
Water Treatment & Purification System Installation and Replacement
Yes, I recommend this pro
They will be coming to my project on 5/21/2018 for replacement.
Showing 1-25 of 48

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

1888safewater.com / Quality Water Group is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 1:00 PM Sunday: Closed

1888safewater.com / Quality Water Group accepts the following forms of payment: CreditCard

Yes, 1888safewater.com / Quality Water Group offers free project estimates.

No, 1888safewater.com / Quality Water Group does not offer eco-friendly accreditations.

No, 1888safewater.com / Quality Water Group does not offer emergency services.

Yes, 1888safewater.com / Quality Water Group offers warranties.