Quick Dry Restoration

"Mr. John S, This is Anton Skoro the owner of Quick Dry Restoration. I have spoken with you a few times to try and resolve your concerns and issues, as I will do here as well. I don't think that the problem comes with the job that our company preformed, but the fact that you are trying to keep the money the insurance paid out for the work that was done, so you won't have to pay your deductible. Like I had/have explained we do not determine the price of the work that was done. We take measurements of the materials that we tear out, and input them into the insurance industries billing program. That program dictates what the work was worth, once that bill is determined by the program, we send it to your insurance adjuster along with pictures of the damage before we started, throughout the process, and once the job is completed (proving that the area is dry). Your insurance would never pay for something that was not warranted and it's one of the many reasons why we provide so much proof on the work that we completed (Including moisture meters, thermal imaging pictures, etc.) Also, for situations like this when a customer doesn't think that we did much work. Inside your dining room, we have photos showing that you had moisture above your baseboards and behind the baseboards. I'd be more than happy to send these to you for your records. I know that my guys also showed you the damage during the moisture mapping process, before we ever got started. To say that the amount of moisture was minimal and things were only damp to the touch, would be misleading to say the least. For water to leak through your garage wall and into your dining room, would be much more than just a small amount as you are implying. As far as us trying to find moisture in every spot, that is our job and I am happy to hear that my crews looked in every corner for moisture. We would never want to do the job in what could be viewed as in a rush, not caring, or lazy. It is our job to check every area that is wet, to ensure that we have dried out the effected areas completely. The inside was pulled the first day that it was dry, which was one day ahead of the allotted time set forth by the industries standard dry time of three days. Your dining room was reading at 100% Saturation on tearout day, 25-35% on day one of check up, and 8-12% on day two of check up. The Garage read much higher and was the source of the leak. (Which would explain the extra time needed to dry it.) You state that you were not worried about the mold in the garage and that it was just a wet stand, however that is also not true. The water leaked from your garage into your property (Photos and readings with instruments to prove this) and caused internal damage. The concern for mold inside the home, inside the walls, as well as rot caused by water damage is all real things that do happen. Not only does it make it harder to sell a home with these things, but the insurance will not cover most claims if these things occur. You can say that we inflated the bill and did all of these terrible sounding things, however we work off the insurances pricing system. They are the ones that control the price of all materials removed and all equipment used in the process of restoration from a fan, dehumidifier, or air scrubber. They would never pay a bill that they felt was unjust or unwarranted. We have to prove everything we do in order to get paid. I could understand your frustration if we billed your insurance imaginary prices or billed you personally. Your insurance found the work we did to be up to standard and in line and fair with the work scope we did. Had they not, they would not have cut the check. I'd be more than happy to take a phone call from you or your adjuster if they have any issues with how this was handled, as most of the information you have put out in this review is easily proved to be misleading or untrue. Stay Blessed."