R Cozzie

We are disappointed we need to write this review, but Richard is no longer responding to us, and we hope by sharing our experience, others might avoid similar frustrations and money lost. While Richard and his team were pleasant to work with during the install of our LVP flooring in our family room and adjoining laundry room, shortly after the work was complete, we noticed some planks flexing and eventually buckling. We notified Richard and when they came to our house, they informed us we purchased cheap LVP with a weak locking system. We had never installed LVP, and went to Floor and Decor and purchased flooring based on the color profile (Nucore was the brand we selected). If Richard thought it was cheap during install, we would have taken his recommendation and purchased another brand, but that was never raised with us. After additional research, including looking at Nucore installation instructions, it says the floor must be level, and unfortunately, our laundry room is pitched. The laundry room is where all the buckling is happening. I shared this information with Richard and he said he would come back to build up the unleveled areas, which he did. We purchased more flooring, and him and his crew fixed the problematic areas. But a month later the same issues occurred. The planks are buckling again in more areas then the first time. I contacted a second contractor who specializes in flooring installation and they said LVP should never be installed on unlevel floor. We have been contacting Richard to see about making this situation right, but he no longer responds to us. So sadly, we need to cut our losses and look for a new contractor to fix the floors. In summary, we would advise individuals to be cautious in hiring Richard for flooring specific projects.

They took time to make sure they found the source of the problem before beginning to repair it.

Richard Cozzi and his crew are true professionals. Every promise Richard made, he kept. Great quality work! Kept his word to me and would hire him again.

Richard did a fine job, very capable. Always here when he said he would be. We would hire him again.

Rich did a great job. Will hire again for additional projects.

Job well done at scheduled time and amount. Very pleased. Will hire again.

Prompt reply and efficient service.

Good job.

Had him for one minor repair - is supposed to get back to me for another minor project but haven't heard from him so he may not do anything else

Showed up on time and got started. There were obstacles (attic space) but the job was still done well. Highly recommend.