R&D Heating, Cooling & Electric

I would like to pass on a very positive experience I had with R&D HVAC in Kennet Square, PA. Our heat pump failed after only 8 years, and R&D (not the original installer) went to bat for us with Lennox, the manufacturer. Lennox was very reluctant to honor their warranty; after weeks of back and forth dialogue with their nearly non-existent customer service they finally agreed to honor it, only to then rescind that the next day at a higher level. Despite not being a licensed Lennox dealer, Ann, the general manager at R&D, continued to work tirelessly for us, even during a period when their office was without power and computers. The issue was finally resolved after us going six weeks without air conditioning during the hottest 3-week heat spell in this area's history. I can only say that R&D's persistence and diplomacy finally got the job done and we are very grateful.

Michael B was on time, polite, informative and most importantly, able to fix my air conditioning. Give him a raise!

Prompt and forthcoming

Michael B. was very courteous and and professional. He completed the job and gave me a report on all that he checked. Very pleasant and professional. Kudos to Mike.

I called for service on my non-working heater last week. Mike B was at my door within an hour. He was very thorough in researching and correcting the issue and provided an explanation of what happened and what he did to correct it. I've had multiple service calls in the past but Mike B is the best by far. Thank you, Mike!!!

Mike performed the annual maintenance on my generator. Explained the things that needed to be taken care of and had all the parts needed. He did this in a timely manner and was very professional and knowledgeable. He did a great job. Thank you!!

Michael did a great job repairing our heat pump's outdoor unit. While replacing the condenser motor, he recognized that it was not operating at full capacity so he checked the pressure of the system. It turns out the system was low on refrigerant, so he was able to top it off so my heat pump would be working at full capacity. Great quality work and great attention to detail! Not to mention R&D was able to beat a competitor's price by over half for the work.

Mike arrived on time and conducted the inspection of our generator in a knowledgeable and professional way. He was patient and helpful to me when re-connecting the generator app to our home network in order to monitor the activity of the generator remotely. He takes pride in his work.

Mike, was so professional and informed about the service needed. He was helpful in discussing what needed to be done. He certainly is the type of employee you want to be part of your organization. Glad you service my heating and cooling needs. Thank you.

Mike was on time, very courteous, and very knowledgeable. He performed a full maintenance on my heating system and carefully explained the work completed.