Reliable Energy Management, Inc.

What company is very lazy They do not return phone calls and there are never at their desk. They refuse to install my free HVAC claiming that my attic size was a sufficient when my house is almost 2,400 ft². They should not be contracted with Edison because they are frauds.

Very fast and courteous!! Good Price!! Highly recommend!!

The sale rep. Knew his product and had a great understanding of set up , process and timeframe.

They were thorough in explaining materials, options, days of work, expectations, price, financing. Efficient overall and answer all questions.

The crew was scheduled to show up at 9am a lady from the office called the evening before to confirm. The install crew did not show up till' well after noon with no call informing of their tardiness whatsoever. Our brand new carpet had a ton of dirt stains due to them NOT laying down a tarp until after they realized how bad things were getting on the carpet. By then it was too late. Afterwards they tried to remove the stains by using Simple Green which smudged it all into our new carpet even worse! They cracked our 4" base molding which we had installed last year! We are still waiting for a few 'custom sized' vents to come in. We are also waiting for them to come back and fix the airflow as we have NONE in our dining area and kitchen area. Not to mention they installed a 'drop'/ vent in our dining area to supposedly release the air that would build up, yet NOTHING comes out of the vent!?!

I was under a deadline to complete the removal of asbestos ducting and having the entire duct work replaced prior to close of my escrow. Dave Radke and Reliable Energy demonstrated excellent flexibility in scheduling an asbestos remediation subcontrator and completing the duct work within 4 days of my quote. Pricing was good. I rate Reliable with a 5 star but its subcontractor a 3 star for being 2 hours late from their quoted time of arrival.

Make sure they get your Permit Card! They got all required permits, but did not get the card my inspector required to "sign-off" on. Had to reschedule twice. I had to go to the city and get the required card. The day of starting my project I asked for mt permit card they had the wrong person in my file. Once I brought it their attention, no one went to get it, they claimed "I didn't need it", well I did, and I had to get it. They claim, and I tend to agree, that all cities are different in respect to their inspectors. But I am fully aware of how the inspectors work in "my city" as I have done alot of work on my house requiring permits. All delays could have been avoided if they listened to me in thfirst place and went and got what was required. Overall, I am very satisfied with the work and the technicians.

Reliable gets a conditional recommendation. Best price out of 5 bids and final quality of installation was good. However, communication wasn't that good between sales rep, field supervisor who did pre-install walkthrough, and the installer. I answered the same questions several times. Second, supervisor found that a new electrical line was needed for AC. However, installer started to hook into existing wiring before I intervened. There were also a couple of other gaps between proposal and work needed. They made the requested corrections, but we had to rediscuss price. Reliable did try to keep us happy. A fair, but not exceptional experience

1. They said that they would install Honeywell airfilter, but they installed Trane. 2. They said that they got a damaged heater and had to return it. So they could not finish the work on time. (Work ordered on 10/28/2006, and finished on 11/15/2006) 3. Their followup is poor: the thermostat indicates wrong temperature. I called, but I have not heard from them yet (12/04/2006)

They did not do the repair. This is just on the service call.