R.J. Marsh, LLC

I’m very happy with the work that was done

We moved into our house on July 3, 2018, and decided we wanted to have a fence installed in the backyard to help contain our two toddlers when they play outside. We researched companies and finally made an appointment with RJ March Construction based on positive online reviews and their availability. Our appointment was July, 31, 2018. We hired RJ Marsh Construction that day and signed their paperwork. We were quoted $4,260 for the whole fence install with 50% of that total ($2,130) to be used as the deposit. We were also quoted that the project would be started within six weeks from the date the paperwork was signed. We wrote out a check for the $2,130, which was promptly cashed on their end within the following couple of days. We did not hear from RJ Marsh Construction again until the end of September when they called to schedule our installation date as September 28, 2018. September 28th arrived and no one came to install our fence. For the next month and a half we called them repeatedly, and they delayed the installation date further (when they?d actually answer the phone). We were finally given an installation date in November. We had to postpone that due to some unforeseen financial circumstances and agreed they would complete the installation in the spring of 2019. Due to a job change we will be moving out of state and no longer need the fence installed. I have called to cancel the project twice. No one answered the phone either time, and they have not returned either of my calls. Their website is also no longer working. I am sick to my stomach that we were scammed out of $2,130.filed a report with the sheriff and filed in small claims court.

They took down the old fence and disposed of it saving me a lot of work and hassle. They were done in one day and their boss dropped by for a quick check of the job site to make sure all was in order.

I hired Doug to build a fence and gave them a cashiers check on 10/16/18 of $3550 as a down payment and they never came back, I went to small claims court and won because he did not show up

We signed a contract with R.J. Marsh on September 27, 2018 and handed the representative a check for $1480.00. which was cashed 2 days later. Today is February 26, 2019 and we have no fence and no refund. Initially our calls were met with apologies that they were behind schedule. Eventually they told us that our fence would be installed the following week. After getting this excuse for two consecutive weeks we called the city to see when the permit had been requested, only to find out that there had been no request filed at all. By this time its Thanksgiving and having realized that we were lied to about the permit and that we were dealing with a shady contractor we requested a refund. By this time we were only able to reach a voice mail and our calls and messages went unanswered. Just after Christmas Ryan Marsh contacted my husband and apologized for his failure to fulfill the contract. He asked if we would allow them to install the fence the following week. That was the last time we spoke to Mr. Marsh and his voicemail is now full. If you want a reliable contractor my advice would be to avoid R.J. Marsh. Perhaps Mr. Marsh ran into problems, personal or professional. Whatever his other issues are he has an extra $1480.00 that he didn't work for. My husband and I, on the other hand, are missing $1480.00 that we DID work for. We'd really like it back.

This company took my deposit then set 2 different times to install my fence and 4 month later I can't get a hold of them at all. No fence and no refund of my deposit

We hired RJ Marsh in the beginning of October to install a section of cyclone fencing (which they did very well) and build a porch on the front of the house. It is the end of December and we cannot get a straight answer from Mr Marsh except, "he plans on getting to us before winter". He does not return phone calls. We had to file a complaint with Home Advisor.

UPDATE: 04/23/2019 Ryan, Doug, and Cory have gone silent on the 15 year GUARANTEE and will not honor it. Over the winter the posts that were set for the gate have shifted up. The gate will not latch. The concrete patio has cracked where RJ Marsh cut it. Where the posts were installed (where the concrete was cut on my patio) the concrete has crumbled all around the posts. It will cost approximately $3,000 to correct. I hired another fence company and a concrete company and it is in the process of being corrected now. Small Claims Court, here I come. RJ Marsh LLC has violated Uniform Commercial Code Act 174 of 192 440.3313 regarding the GUARANTEE. 07/10/2018 First Appt Sales Call, 5PM. Doug was late and blamed the secretary. He arrived at 6:45PM and stated the sales offer is only good for THAT DAY and no subcontractors are used. He said if I signed today it would be no problem installing the fence after the new pool was complete and he would remove my old garden. There was no word of a job delay cost because it was agreed upon the fence would be done per the pool schedule. My down payment was half the job cost, $4,599. The check cleared my bank two days later. 07/22, 07/29, 08/05 Doug was a no show (three times) for removal of the garden. Then there were multiple calls for the neighbor waivers for a privacy fence. I had already emailed them to Ryan & texted Ryan a heads up, but then the secretary Denise called, then Doug called, then Doug left a notice in the mailbox to submit them when I already did. Better communication with the customers and within the company would help eliminate unnecessary requests and duplicate work. INSTALLATION OF THE FENCE 10/03 Per my request RJM started the fence even tho the pool was not complete due to installation stalls by the pool builder. Ryan said installing the gate at a later date (after the patio concrete was poured) is OK and that he would do it and it would take an hour or so to do. He also stated at that time he would haul away my 93 year old neighbor's 4 railroad ties that were next to my old chain link fence. 10/04 RJM was a NO SHOW 10/05 RJM finished 4 sides, one side and the gate was left undone for pool equipment access. I had some concerns about the fence but NO ADJUSTMENTS were made. No extra work done. After the fence install there were approximately 6 NO SHOWS for the garden scrap & railroad ties, and I received a city violation. Then Ryan and I had a heated discussion about the no shows and he explained how RJM "bent over backwards" and this $9K job was a "lose lose." It took one & 1/2 days to install the fence. I am sorry RJM Marsh feels that way. POTENTIAL INSTALLATION OF THE GATE I tried calling RJM's office to schedule the gate install after the concrete pour but the phone number on their web site was disconnected. Then I was advised by Ryan that their old secretary set that that up and she was either "clueless" or "out to get them." She was always professional and polite to me. Then once I got the new office phone number I made an appointment for the gate install with the new secretary for 10/26. I had trouble with her name, and previously I had asked Ryan (owner of RJMarsh) what her name was but he didn't know. 10/26 RJM - NO SHOW (with Cody) 10/30 I called RJM. LaQuanta said Cody was a subcontractor and that HE would call to reschedule and that RJM would not reschedule my appointment. PLEASE NOTE: The current web site and Doug stated that no subcontractors are used. 10/31 I had to call RJM because the subcontractor didn't call me, then Ryan said he would install the gate on 11/02. 11/02 Ryan - the gate was installed but it took 10 days to complete, concrete cuts, a post didn't set rig...

Very easy to deal with, very personal. Got the job done in a timely manner, everything all cleaned up would recommend RJ marsh highly.

I got an estimate from RJ Marsh Construction approximately a year-and-a-half ago for a vinyl Kingston Privacy Fence and Privacy Gate. They were the best out of three quotes I received and Ryan assured me that, no matter how long I took to make my decision, he would honor his quote. As I contemplated my decision, RJ Marsh Construction advised me that they offer financing, which totally worked for my budget and, ultimately, made my decision a lot easier, but, the icing on the cake was that they also offer a 15 year guarantee on installation! What? For real? Lol. Obviously, after all that good stuff, a contract was signed, a deposit put down with fence being immediately ordered and thereafter installed promptly. From start to finish Ryan was there, along side his crew, working! Who knew owners of Company's actually work along side their crew!!!! I didn't. I'd never experienced that throughout my many years of dealing with various Contractors. I just recently, had an issue with my privacy gate;. Not at all a big issue to a fence guy...lol, but a huge issue to a new fence owner. So, I called Ryan, gave him the down low and him and his crew were here within days and remedied the situation. From his mere measurement and quote, throughout installation and thereafter, Ryan and his crew were on point, going above and beyond, demonstrating nothing but professionalism. RJ Marsh Construction stands by their word and I stand by them. I highly recommend Ryan, his crew and his Company! You won't be disappointed. Call him, you'll see! Ever Grateful, Shara H. Saint Clair Shores, MI

I've worked with other contractors in the past, and these guys are the real deal. I got a fence installed, but I had no idea how much thought actually goes into it, and the attention to detail by Ian and JR was great. They toughed it out even though the weather got bad, and went above and beyond what I expected from a service standpoint. Though client communication can be improved before, during and after the job, I still give these guys an overall 5-star rating, because the work quality is top notch! Highly recommend RJ Marsh, and would definitely bring them on for another home project. Cheers, Fadi.

With more information on the estimate, R J Marsh and the subcontractor would have realized the job was more extensive which caused the job to last longer than originally planned. Most of this could have been helped if all the materials were ordered and the crew was available to put in a full day of work. On the last day, I was notified of an increase in the cost. Which I am now being told was on the contract, but which also states the homeowner would be advised. When you sign a contract, that is the charge/cost of the homeowner. I do love the fencing but still waiting for one more cap to be installed. The end product will outweigh these last 6 days. Some of things I would suggest is more communication and make it a priority to return your customers' phone calls.

This is the most horrible company I have dealt with. Be very careful! Customer service is terrible. They won't inform you of any updates of the project. I have called them multiple times and it's either it went to a full voicemail or if I was able to leave a message, I didn't receive any callback unless I call them again and caught someone answering the phone and all I will get is "I will check back and get to you". It's also their standard response to text or email. My fence and gate project was agreed upon to be installed in 4 to 6 weeks. I planned around this timing as I am putting my house for sale. They were contracted on July 21 and a down payment was given (half of the total contract price). No follow-up calls from them until I have filed a complaint to home advisor. The case was escalated and after almost 2 months, that was when the owner Ryan called me. He said that he will personally install the fence and gate. He arrived at my home on a Friday (I had to take a day off to be there) and installed just the fence and said that the gate wasn't ordered. He promised to have it installed Wednesday of the following week and promised to call either Monday or Tuesday to let me know what time the installation will be. No follow-up calls yet again. I have requested Home Advisor to help out since they won't call back or respond to my messages. Another person "Jake" started "taking over" my case and promised to make it right but with a side note that "you still owe us" the remaining payment. I said - install the gate and you'll be paid. Obnoxious I would say. September 27, I got a call from Jake saying that the gate is available and will be available to be installed in a day or 2. Installation didn't happen. I followed up via Home Advisor yet again. Monday, October 1 I got a call again from Jake saying it will be installed. My house got sold already so at this point there's no point of installing it so I requested to deliver it to my new address instead and he agreed to it. He got my new address. Delivery didn't happen. Another contact to Home Advisor. Jake called and he said that he lost my address. He could have called and asked but instead waited for me to reach out. Finally, it was agreed to have the gate delivered on Saturday, October 7. Agreed time was before noon but no heads up call for time window. Then past noon Ryan the owner called me and asked again for my address and I said I already gave it twice and I told him that I will text it to him. He said I won't be able to access it since I am driving - but he was able to note it down, surprisingly. Driving. His people showed up in front of my yard. Let them in I to the garage and the guy said "We have your gate and Ryan said you owe him some money like 1,800". I said - yeah and he owes me this gate and it was super late. The guy said that yeah Ryan said that he'll give you a discount. I said - well that 1,800 is the full remaining amount. The guy tried calling Ryan and I waited for about 10 m

Ryan and Doug are great guys and their team does good work but it was a pain in the ass from start to finish to get the job done. Communication is very poor. When they told me a day and time for the fense installation i set aside time in my schedule to be there and they didn't show up at all or even call to let me know the plans had changed. The latch on my wooden gate was not installed correctly and it still has yet to be fixed even though I've been told they would get someone out to correct it. Its been a completely frustrating process and i feel like with the money i paid i could get the same service for less. The fense looks great but everything else sucked.

Felt the fence was a bit pricey and install was delayed a few days. Overall, happy with the results. Everyone within the company that I had spoken with were very helpful and friendly. Would definitely recommend. Thanks!

They were friendly and professional. And know what their doing. My new fence is an excellent accent to my yard. Got the job done in a timely manner despite rain which slow things down. I would hire them again and recommend their services. Good company.

Although the install was extended an additional day, the quality of the work is uncompromising! All of our neighbors have wanted the information for this company they installed our fence. It’s beautiful!

Good and quick work. Kept in touch

They finished the job very quickly and they were respectful

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Ryan is a great guy to work with. The whole process went very quick, and himself and his crew put in one of the most beautiful fences that I've ever seen. Pictures just don't reflect the quality of work that they do. There were some complications at the beginning of the process, but Ryan was very quick to make sure they were taken care of, and made sure we didn't have to worry. I'm going to recommend his company to anyone that I know looking for work to be done.

Ryan and his crew from RJ Marsh construction did a great job . The vinyl fence really added a lot of class to my home. Already referred a neighbor to them. Will use them in future project.

RJ MARSH LLC was great to work with. Very patient and the entire crew was friendly. I purchased a white vinyl privacy fence. The job was completed within 2 days. They even fixed my chain link gate for no additional cost! I am recommending them to all my family and friends and I love the finished product.

My experience with R.J Marsh could not have gone better. I got exactly what Ryan and I discussed for a great price. They were able to get the job done fast without cutting corners. Nearly 300 total feet. Ryan and his crew worked tirelessly to get the job done. They even worked in the rain! I plan on using the for future projects and would recommend R.J. Marsh

Very nice people, thorough.