Royal Moving and Storage, LLC

STAY AWAY! I would give them zero stars if I could. Was charged at pickup for additional fees even though I physically measured while I was on the phone with my initial detail call. Come to find out our drive at delivery told me that those overcharges are the drivers commission and that he couldn?t believe how much we were charged and good for that driver ? that?s a veteran move? That?s not the worst part. Upon delivery 1/2 of my stuff was unwrapped, broken, missing items, plastic bins that were on my inventory list just go missing into thin air. After our driver told the dispatcher of the missing item she told us to pick an item from the truck in lieu of ours. They also only come with one driver, tell me how careful can one be with only one person loading and unloading. After reading multiple forums I know we will never get our stuff back so I?ll continue to blast them everywhere. Garbage of a company, stay away!

This is a a scam organization. They tried to steal $2000 from us and delivered our items nearly 2 weeks late and damaged. If you were scammed by this company, then you can (and should) report them to FMCSA, the Federal Motor Carrier Safety Administration for fraud: https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint Their DOT number is 3808951. If your move didn’t cross state lines, you can report them to the state agencies but not FMCSA.

I contracted with Royal because they were a true moving company - not a company that subcontracts their jobs. Then I read their reviews! I told them I wanted to cancel my contract but they said they wanted my business five days before ship date they called and asked if I minded their sister company doing the move. Sounded like a bait and switch! Jason said he would be happy to refund my deposit. This happened the evening before Thanksgiving when the move was scheduled for Monday. Very shady - I would not recommend using them for anything!

We had a great experience when first speaking with the company. But not since. The price kept going up. Went up from $3500 to $12,750. Astonishing. Then, they loaded everything up and STORED IT IN NEVADA for 33 days! If you can be without your things for a full month, then ok, but we couldn't. When things arrived, half of it was damaged, with broken shelves, shattered lamps, broken sofa legs - and just for fun I guess, they will only credit back 6 CENTS on each pound of stuff they destroyed. Even better, they lost 6 boxes of our things - no reimbursement for that. RUN FROM THIS SHISTER COMPANY. They have been dodging calls, ignoring emails, and now they won't even stand behind what they did to our things. Cannot believe I trusted them with our son's furniture/clothing/kitchen/bedroom things. Very very unhappy with the lousy job done here. We now get to pay to replace everything, and got charged four TIMES what the bid was.

Don't. Just don't. I went with Royal Moving out of Nevada after looking for a long distance mover and them telling me OTHER movers were a scam. They are the scam. From my original location, the moving supervisor showed up hours late with the truck and that was after some local guys showed up from a Craigslist ad Royal Moving had put out to get movers to show up to my house. This was also after Royal Moving told me they thoroughly train their moving staff. How can they train their moving staff if they don't hire anyone until the day of the move? Some of the movers loaded and delivered boxes upside down even though they only had to read the writing on the boxes to determine which side was the top of the box. But they're "thoroughly trained"? One mover was a kid that packed a box full of my dishes only to have it open when he moved it into the truck and dishes fell out and broke! The moving supervisor told him to leave. After several hours of packing that went into the night (remember the truck was late to my house to begin with) the supervisor suddenly told me that my stuff was taking up a lot of room on the 18 wheeler moving truck. I told him I paid for a full truck and he told me that he was going to have to call it in and they were going to charge me a lot more because I had only "paid for so many squares on the truck". He told me that if I gave him some cash he wouldn't call it in to his company and then they wouldn't charge me more so I had to pay him $500 extra just so he could finish loading the truck I paid for already! Even when he finished loading the truck it wasn't completely full! Not all of the breakables were wrapped so some ended up being delivered to my new house broken in pieces! They wrapped some plastic items but didn't wrap some glass items! "Thoroughly trained"? Also, what they don't tell you is if you don't pay extra for insurance, then they only replace what they break at .60 per POUND! Not .60 per dollar. So if you have a big screen TV that costs $1500 but weighs 36 pounds and they break it, when you file a claim they pay you $21 for the whole TV! Don't go with Royal Moving and Storage. You'll regret it.

This people are just scammers,need to be reported to DOT

Do not hire this company. They moved us last week from Washington to California. Damaged our furniture left in the rain, unwrapped. You will get scammed, charges added on moving day, zero communication and customer service. Owners should be embarrassed, not defense. Terrible company, buyer BEWARE.

Woof. It started great - the sales represenative went above and beyond to guarantee me that my concerns were not valid and they would deliver. That's the end of the positive feedback. We had two moving companies come visit us and estimate how much stuff we'd be moving. One said 1,000 ft^3, the other said just under 1,100 ft^3. I sent those estimates to a number of other companies for comparison. Royal gave a great price and told me while they could only guarantee a 2-day window for pickup, we'd get 24 hours notice for which day it would be and then we'd get 2 hours on the day so we'd know when movers would arrive. My sales rep also said the movers are experienced at packing tight so that the volume estimates would be good. We talked to the sales team two days before our window, and they again couldn't tell us when movers would come. On the day before our 2-day window began, we took a break from packing late at night since we hadn't gotten a call about movers arriving. The following morning at 8:30 AM, I received a call from a driver saying he'd be there in an hour. I told him stuff wasn't anywhere near ready, and he gave me until 3:00 PM to be ready. When he arrived, he assessed our stuff and told me it might be 1,400 or 1,500 ft^3. What am I going to do with that information now? How am I going to assess that myself? Of course I told him to proceed, and after he called it into the office, it became 1,700 ft^3. So on the day of moving without proper notice, we got a 60 percent upcharge that made the price the same as the more reputable companies that visited. Ok, if it was just the price, we could deal with that. The driver asked me when we would be ready to accept our stuff on the other side of the move, and I told him four days later. He said, "we'll be there before that so you should be able to get it when you arrive." Nine days after we arrived is when they showed up, again giving notice ten (!!!) minutes before they arrived at our storage units. Furniture was broken, table tops had been scraped off, boxes were smashed, and we're still assessing the damage. Nothing was placed like we'd organized it so that we'd be able to access the stuff we needed. Don't send bicycles with these folks - they took them apart without any idea what they were doing and now our bicycles will need full rebuilds...kind of tough to claim that through insurance. Upon their estimate, I rented 1,500 ft^3 of storage space knowing we'd be taking some of our stuff back to our rental. It was 3 500 ft^3 units - we filled two of them and barely needed to use the third. When I called the company to get a refund on their bad estimate, I was told that we needed to pay for the empty space above our stuff in their truck. While there was empty space in the truck, there was none in the storage unit. So much for packing stuff efficiently. Apparently I should have been in the truck instructing guys how to pack stuff. Nothing about this firm felt good after the initial booking. Every communication with the office was polite and positive, and every aspect of the actual service provided stunk. We're still having our attorney determine what our recourse is here, and it's sad that we have had to go down that route, but it's clear that they don't care and this is our only path to something fair. Pay some actual money for a firm that anyone has heard of before.

Worst experience I have ever had. I moved from California to Vegas October 2022. The movers canceled on me the day of and was unable to reschedule for 2 days, last day I had at my current apartment. The movers arrived at my place in CA over 5 hours late, not to mention at 10pm!! The guys were great but took their time with it being so late. The move into the Vegas apartment seemed to be going smoother - they actually showed up on time and on the correct date. Fast forward to moving things into my place...we had one guy slipping boxes up my stairs one by one instead of carrying them. They ripped my custom couch, several glassware was shattered along with a designer mirror. It has now been a year and they will not assist with the claim I submitted re damages. Received a notification back in FEBRUARY that my claim has been approved and that Royal Moving will now be responsible for issuing me a check. No one will assist, the manager Megan is no help "Please send an email to our claims department" and each time you receive a generic email back right away. It is now 1 yr later, I am now moving out of the complex I moved into and I have still yet received any help re damages, any updates on check and no one will return my calls/emails. Do yourself a favor and DO NOT book your moving with this company, you will thank yourself later! Such a nightmare!!!

I had a great move. The guys were through with the packing of my furniture and nothing was broken. I would use them again. Mike was my foreman.

This company is very unprofessional and very untrustworthy . They give you the run around . It took 30 days for them to deliver my second load to me kept saying it did not fit on the truck . Did not communicate it to after calling and email is when I would find out that my items never made it on the truck. They completely damaged my refrigerator from take the in and out of storage to try to squeeze it on an incoming truck therefore they will not have to pay to bring out until it was worth their while after I had already paid the amount owed . Finally when they did get out they told me it will arrive in 3 to 4 days on the 2nd day they called me and said the driver was ahead of schedule and would be there that evening and wanted to deliver it in the middle of the night. I told that was not going to happen that it is way too late and too dark outside . They said they would contact the driver and let him know. At 9pm the driver called me and insisted that he was going to deliver my items. I told no your not you better call your dispatcher that he can deliver in the morning. The next morning when they showed up they both smelt like pot so bad that it stunk up my whole house. When they were removing my refrigerator off the truck , I noticed it was all scratch up and putting it on the dolly they dropped it in the street. Beware of this company they not professionally movers !!!

Crew at pickup was awesome! Handled all my items with care, quick turn around time as well for delivery. HIGHLY RECOMMEND

Very unprofessional. Not trustworthy. Many of my items were lost and damaged. Do not use this company. It has been a month and I have not received compensation for my lost items.