R.P.B. HVAC, LLC

"Allow us to thank you for choosing our services and for taking the time out to give us feedback on your experience with our company. We want you as our customer to be served in a fashion that we ourselves expect when we are patrons to others services. We know that when you call us, you expect the best mechanical and customer services possible in this industry and we are very glad that you feel as if your experience with us was what you should expect and receive. If ever we can be of service again to you, please do not hesitate to call. Hope you have a wonderful summer! All the Best The Team at RPB HVAC LLC"

"We wanted to take this opportunity to thank you for taking the time to give us feedback and would like to respond to your service issues. Although we regret that you feel as if you didnt get the quality service you most certainly deserve, we did try our best. We know that customer complaints need to be addressed immediately and want to offer an explanation to your concerns. We also made a follow up phone call to you in order to give you the attention you deserve as our customer to reiterate these issues. 1. The overflow pipe cut size seems to be a misunderstanding and we want to thank you for giving us the opportunity to respond to this. The piping we have is in various sizes and at the end of the job, that's when we cut the piping to meet the 6 in code you spoke of. The installer recalls you questioning it and he clarified at the time that he still needed to cut the pipe to size. 2. In the case of the water temperature, we had set your thermostat setting on low because in your initial request for services, you stated this is and investment property that is currently under re-renovation and not occupied. In leaving the unit at 120 degrees, it would have unnecessarily incurred additional charges on your utility bill. When you brought the water temperature concern to us after the installation was completed, we explained in an email the setting we left on the unit was low due to it being an unoccupied property and that the thermostat could be adjusted to your comfort. We apologized previously and would like to apologize again for this inconvenience. Again, the building was unoccupied and we didnt want you to incur any unnecessary utility charges for heating water that would not be used. 3. In reference to the stairs, you were present when the installer slid down the entire staircase due to the first step collapsing due to rot. The condition of the stairs should have been disclosed before the installer began the job in order to ensure everyone's safety while carrying the unit. In this case even due to the circumstances he still completed the installation without any type of resistance. In this particular instance we are grateful that he or others present did not sustain any serious injury due to the condition of the stairs. Again we are sorry that you felt that the care you received was unsatisfactory from our company. We thank you for acknowledging our pricing and giving us an opportunity to respond to your concerns. We hope if you have any other questions or concerns you will feel free to give us a call and we would be happy to assist you. Have a Great Summer! The Team at RPB HVAC LLC"

"I want to start off with letting you know it was not only an absolute pleasure to serve you, but you made our job easy. Your flexibility and great communication has to be recognized here as well. We also want to let you know how much we appreciate you taking time out of your day to leave us feedback because in doing that, you help us make sure that we served you in a fashion that you deserve. We hope you enjoy the rest of your summer and look very much forward to serving you in the future. All the Best The Team at RPB HVAC LLC"

"We are very happy that you felt as if our prices were fair! Our goal is to ensure fair pricing with quality service. Let us take this opportunity to thank you for taking time out of your schedule to give us feedback that helps us continue to adjust our company's practices to ensure fairness to our clients. We are very grateful for your support in our business and we want you to know that. If there is ever a time we can be of service in the future, please feel free to reach out to us. Wishing you a wonderful summer! All the Best, The Team at RPB HVAC LLC"

"Let us take this opportunity to let you know that it was an absolute pleasure to serve you! We are so happy that we were able to make you feel valued while we provided services in your home. You deserve the highest level of professionalism and we are glad you that you feel as if you have received the appropriate customer care and feel valued as a customer because that's what it should be all about. Let us also take this opportunity not only to thank you for your business but in you for taking time out to review our company. We know you are busy and to take time out to review us is so much very appreciated and very rewarding. If there are any questions or concerns in the future or need additional assistance on how to proceed with your rebate for your water heater we are just a phone call away. All the Best and Thank You Again!"

"We wanted to take this opportunity to thank you for choosing our company's services. We realize that customers have many companies to choose from and we consider it an honor that you chose us over our competition. We also are grateful that you took the time out to give our company a review, we realize how busy peoples lives are and knowing you gave us such consideration in giving us feedback is simply wonderful. If ever the time arises that you have questions or concerns, please feel free to reach out and we would be happy to serve you again. All the Best, The Team at RPB HVAC LLC"

"We want to thank you for giving us the opportunity to serve you! We are so happy to hear that you received the customer service from our company that you should expect from this industry. We want you to know your business with us is valued and we thank you for taking time out to give us feedback. Any questions or concerns in the future, please reach out and we would be happy to help. All the Best The Team at RPB HVAC LLC"

"Please let us take the opportunity to thank you! Suggestions and feedback like yours have helped us shape our business standards and practices into ensuring that you, as a customer, are comfortable and satisfied with having us provide services in your home. We know customers like you have many choices of service providers in our area, and again, we appreciate and are grateful for you giving us the opportunity to serve you and become one of our newest customers. Again we are very grateful and looking forward to serving you in the future! All the Best, The Team at RPB HVAC LLC"

"Thank you so much for taking time out of your day to give our company such a kind review. Our goal when servicing our clients is to ensure that they always feel like they are being provided with services that are completed and presented in an honest and pleasant fashion. We know we are guests in your home, and want our clients always to feel respected and treated accordingly. We were grateful for the opportunity to serve you and again appreciate the time you took to give us feedback that we are doing our job in a fashion that clients deserve. All the Best The Team at RPB HVAC LLC"

"We wanted to take a moment to thank you for taking time out to review our company. Customers like you who are satisfied with our services makes our job all the more rewarding. We know how important it is to respect our customers homes as well as give them the best mechanical services we can provide. Again we thank you again for taking the time out and giving our company such a generous review and look forward to serving you in the future. All the Best The Team at RPB HVAC LLC"

"We would like to take this opportunity to thank you for your support and acknowledgment of RPB HVAC LLC's heating, air conditioning, and plumbing services. We believe our clients deserve all services to be provided to them in an above and beyond fashion. Our hope is to construct a company that ensures our business relationships are always mutually beneficial. We want customers to feel valued and care about by our company. We are so happy we reached our goal with you and look forward to continuing business with you in the future. All the Best The Team at RPB HVAC LLC"