R.Tagg Xteriors, LLC

"This roof was completed with recommendation that gutters be replaced. Customer chose to duct tape them and call me for gutter issues. I did respond and issues where remedied. Warranty is in affect for roofing we completed."

"Sad and surprised about this review. I take pride in my customer service and quality. I gave Mr. Jonson a detailed contract down to each piece of wood that would be included and a detailed overview of extra costs for wood should we would need more due to the fact that his garage was in bad shape. Mr. Jonson was was adamant that he wanted to do the bare minimum due to his planning on selling his home. Because he was in a hurry I told him I could squeeze him in between two jobs. I let him know we had to unload some stuff from the previous days job at our shop and we would be a little late when we arrived. He called twice first thing in the morning wanting to know where we were. I answered and explained we were loading like I told him the day before. We arrived and began the project as planned. Right away as we started tearing off the roof we found the entire back wall to be rotted away. We also dealt with a pop up rain storm that we waited out that afternoon and a drunk driver drove into two vehicles then his neighbors house. I got off the roof and wrestled the keys from the driver because he was attempting to flee the scene, called the police and had my guys make sure he didn't get away. Those issues made it that we would have to come back the next day. I spoke with Mr. Johnson about everything that was going on that evening. I told him I would be setting up the next job in the morning for half my crew, picking up more materials for his job and then I would be to his house with a couple guys to finish up. Again my phone hang first thing in the morning asking where we were. I explained again i was setting up half the crew and getting materials then getting there. While getting the materials and driving to four supply house to attempt to match the siding we needed to replace because he did not have the pieces he was supposed to supply for the back wall Mr. Johnson called me six times. When I arrived I talked to his wife, explained what I was doing, told her I was sorry I didn't talk to her husband I was trying to get materials and set up the other guys on the other job because we did not need all seven guys on a one car garage. I had her come in back to show her all the rotten walls and studs in back, I showed her the progress of our rebuilding. She seamed pleased she said that that sounds like her husband to keep calling. She also reiterated that they were selling the house and didn't want to get crazy fixing up the garage. I explained that I understood but would have to make sure it was solid. I told her I would only charge her cost for the wood and go as easy as I could. We worked on all the structural work. every time we got to another section we found more rotten wood. There rafters were not nailed properly so we re-hung each one. This was time consuming. We got to the point that we needed more wood. I let her know the situation and that it was getting late, explained that a one car garage had turned into a huge project. I told her that unfo"