In the Spring of 2014, I was first introduced to and have worked with RALCO Electric, specifically for the specification, selection and installation of a natural gas-powered Cummins Onan 30kW Generator and its ATS in conjunction with the complete whole-house renovation of our waterfront home on Narragansett Bay in RI. RALCO came highly recommended by another non-competing Generator Sales and Installation firm in Fairfield County, CT. Our experience with RALCOâ s Cummins Onan Generator specification / sales team, delivery / installation crew, and their equipment start-up process were well-organized and coordinated. It was all part of a satisfying customer purchase experience that included my introduction to their Generator Maintenance Service Manager and their generator service program options. Since that initial generator purchase and installation, I have had the good fortune to work with Jon Owen, RALCOâ s Generator Service Manager, for both the scheduling and performance of our twice annual Cummins Onan Generator and ATS Maintenance Service visits. Jon is a superior individual to work with as he is both congenial and professionally, quite capable and knowledgeable about all aspects of the mechanical and electrical functionality of our 30 kW Cummins Onan Generator and its associated ATS. Jon had recommended that I consider including the installation of the OMNIMETRIX Generator Monitoring and Control system as part of our purchase to be able to remotely monitor and oversee our Generatorâ s stand-by functional and operating status. It was an excellent recommendation as it permits remote monitoring of the deviceâ s ready status including approximately 26 mechanical and electrical parameters. Should the Monitoring System detect any aberration from normal status or operating range, the OMNIMETRIX Monitoring deviceâ s cellular radio, will transmit alerts and email to OMNIMETRIX Central Monitoring Personnel, RALCOâ s Designated Supervisory Generator Equipment Monitoring Personnel for Subscribed Clients as well as to me, the owner of the equipment, to alert and notify all of us about various normal and abnormal mechanical / electrical parameters of the Generatorâ s actual operation or if in stand-by status. It allows for the emergency notification of the Generatorâ s error codes to dispatch RALCO service personnel to check on and repair the equipment if that was previously subscribed to and agreed upon, in advance. This is a source of tremendous generator ownership peace of mind. Jon or his designated service representative has usually been available or has called back to respond to generator-related technical questions. He has been able to accommodate most of my periodic generator maintenance scheduling requests with service technicians who are quite capable and familiar with the technical and mechanical aspects of our Cummins Onan 30kW Generator and its ATS. If it is necessary, they always seem to have a back-up direct line access to consulting engineers / technical support personnel at Cummins Onan itself. In comparison with a different, non-competitive, Generator Sales and Service Company in Southwestern CT that I need to work with in that area for a 20 kW Cummins Onan natural gas-fired generator, located at another home, my overall customer experience and satisfaction with RALCO Electric has been far superior and financially more reasonable for both periodic generator maintenance services or actual parts failure and labor charge for repairs and replacements. At this time, I would not hesitate to highly recommend RALCO Electric for any Back-up Electrical Generator Equipment Sales, Selection, Installation, and Service in my surrounding RI and MA location. I can only dream that it would be practical and possible for RALCO to service my other Cummins Onan Generator in the Southwestern corner of CT.
