Rapid Restoration Texas, Inc.

We were in the middle of packing out and moving from one house to another. We had the water turned off in the house but when the water company changed the meter to a digital meter, they turned the water back on and the pressure was so high it burst a pipe. Every company I called said it would be weeks before they could help us. I turned to Home Advisor for their recommendations. Chayson with Rapid Restoration called me back immediately and said he would come and assess the situation; Chayson and Patrick were at the house within an hour. They found my husband trying to push 18,000 gallons of water out of our house with a squeegee and one wet vacuum. They told him to stop, that they had it and immediately brought in a team of men and went to work midday and worked until the water was dispersed and then set about drying out the house and remediating the water damage. Patrick oversaw the jobsite and the workers were all very professional. Their honesty was most impressive. There were some items that been overlooked in our packing that were small but valuable, and they brought them to us as soon as they found them. The whole downstairs of our house had to be torn out--floors, cabinets, walls, everything. I have a lung condition and was unable to be there and the one time I went Patrick said, "don't worry, we will take care of this for you. We will save anything we can and document everything we can't save or that is damaged", which they did with an almost 1500 page report of descriptions and pictures. The crew had a really hard job because, as stated, we were in the middle of packing so things were strewn across most rooms. I also should mention there were 2 very large, 2 large, and 2 regular size curio cabinets that were full of breakables that they had to pack out which was a monumental job in itself. They did a fabulous job with everything, I would not hesitate to recommend Chayson, Patrick, and their whole crew to anyone for any remediation job needed. I certainly would not hesitate to use them for anything in the future as they went above and beyond the call to perform their jobs in a thorough, timely, and professional manner. They worked extremely well with our insurance company to be certain everything was documented and covered as mentioned in the above report. These men are the "dream team" in my opinion and I have not one negative word to say about them or the work they performed. My husband was the most grateful and relieved because knowing Rapid Restoration had the job under control, allowed him to go back to his job and not worry about what was happening at the house.

They called me with in 5 minutes of posting and arrived within an hour. Got the water situation under control and retuned every day for 5 days until the walls were dry. Always arrived at the time they stated they would be there. Very professional and great to work with. Advised me what I needed to do after they completed their work. Would definitely recommend!

We would definitely use this company again. They show up when they say they will be there and do what they say they will do! Very happy with their services.

They have great customer service and really helpful.

They are professional in every way, and are always willing to help any way they can.