Cudgel Maintenance Services, LLC

"John, we take all customer concerns seriously and researched the information included in this review. After checking our client and project records, we could not locate a customer named John R. or a matching project listed as ?Repair Interior or Exterior Doors.? Without a service address, invoice number, or the name under which the work was scheduled, we are unable to verify that this review relates to work performed by our company. Regarding materials, customers are always welcome to purchase and provide the appropriate materials before the scheduled appointment. When a customer asks us to supply job-specific materials, the technician?s time spent identifying, locating, purchasing, and transporting those materials is part of the service provided and may be included as billable time. We are also available to review material receipts and invoice charges directly with any verified customer. Regarding banking information, customers who select ACH payment enter their account and routing information directly into a secure payment-processing system. Our employees do not receive, view, store, or otherwise have access to that banking information. Customers who prefer not to pay electronically may contact our office to arrange for payment to be dropped off or mailed. If this review is connected to a service performed under a different name, please contact us privately at 314-791-5680 or Admin@cudgelcontracting.com with the service address or invoice number. We will gladly investigate the workmanship and billing concerns in detail."

"Hi Richard ? thank you for the 5-star review and for choosing Cudgel. We really appreciate you taking the time to share this, and we?re glad everything was completed to your satisfaction. If you ever need help with another project, we?d be happy to work with you again."

"Transparency is important to us, which is why we provided detailed GPS time logs, technician records, and a full itemized breakdown of every material used on your project. Our technicians often procure materials during the service call if a customer hasn?t provided them, and this time is billed as standard practice across all licensed trades. To clarify: NO concerns about workmanship or billing were raised until after the invoice was sent, at which point the dispute shifted to supplier receipts. While we explained that supplier receipts aren't released since many materials come from bulk stock or service vehicles, we did provide a detailed itemized list, which is the industry standard for invoicing. Our track record speaks for itself, with 30+ 5-star reviews on Google reflecting the positive experiences of the vast majority of our clients. We regret your dissatisfaction but stand by both the professionalism of our technician and the documentation provided."

"Thank you so much, Elizabeth! We?re glad to hear you?re happy with the storm door installation and that the job was done right the first time. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. Please don?t hesitate to reach out if you need anything in the future!"

"Thank you so much, Elizabeth! We?re glad to hear you?re happy with the storm door installation and that the job was done right the first time. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. Please don?t hesitate to reach out if you need anything in the future!"

"Thank you for the great feedback! We?re glad we could get the job done quickly and to your satisfaction. It was a pleasure helping with the branch and canopy removal?don?t hesitate to reach out if you need anything else in the future! ?The Cudgel Maintenance Team"

"Thank you so much for the kind words! We?re happy to hear you were pleased with the weatherstripping work and that Steve took great care of you. We?ll be sure to pass along the compliment?he?ll appreciate it! Let us know if there's anything else we can help with in the future. ?The Cudgel Maintenance Team"