Ready Lift Overhead Door

"(consumer name withheld per their request) its disheartening to see your review with out having a call from you to be afforded the opportunity to ensure your satisfaction. We came out to McDonough were your home was located After hours on a Tuesday and did not charge you an after hours/emergency service fee. Because it is was after hours I came to your home myself to perform your repairs, i was running a little behind however I believe I did my best to stay in contact and provide you with an updated eta You had explained that you were having issues with your garage door opener, upon diagnosing your opener we found that your springs needed to be re-tensioned causing your door to be heavier than normal which would cause your opener to malfunction. I explained that if we re-tensioned the springs and balance the door there was a possibility that the opener would begin to function properly. regardless this needed to be done to ensure the new opener would not experience the same issues. the door being improperly balanced is what caused the opener to fail. you were charged 189.00 to re-tension the torsion springs which we reduced to 100.00 upon discovering that the opener was in fact damaged due to the lack of proper tension on the torsion springs. the tightening of hinges (bolts) and lube hinges (Spray) is always included in every service we offer at no charge. you were also charged 299.00 for a Linear LDC0800 belt drive Opener which is 100.00 off our list Price. of 399.00. to offset the bill and make your total 399.00 (as if you never paid for the torsion system adjustments). I Also took the time and went the extra mile to reprogram all of your vehicles Home Link systems at no additional charge. one of the programs we offer is called Best Price Guarantee. We allow our customers up to five business days to receive competitor quotes even after the work is completed and paid in full. if you receive a quote total less than ours we will either match or beat that price by 10% and refund the difference. Although its been quite some time since our initial encounter I would like to extend to you the opportunity to get those quotes and we will still honor that guarantee! for a breakdown of the price or a copy of your invoice please feel free to call anytime thanks Brandon 404-922-7436"