Rooter Ready Plumbing Solutions LLC

They did a good job

They did a good job

I am disputing the posted charge because the amount was an inflated price that took advantage of a senior, not a senior rate as the representative had me believe. The $7750 charge far exceeds the pricing shown in Angis own article for sewer replacement. Furthermore, the unauthorized posted charge of $8,462.88 shocked me and clearly shows I was being taken advantage of as a senior. An extra $705.88 was attached. In addition, the main issue I originally called about was not resolved by that repair, which caused hardship and left me overwhelmed. What Happened? I scheduled a $189 camera scope and clean-out because my kitchen sink was clogged and I was concerned that city asphalt might have entered the line. The camera inspection showed a portion of pipe that needed replacement, and I was sold a trenchless repair based on that finding. However, that damaged portion was not the cause of my clog as I later discovered. On August 28, the trenchless main line repair was finished. The plumber left immediately for another job. After he left and I used the kitchen sink, the drainage problem was still present. On August 29, I texted the plumber to let him know the drainage problem was still happening. He said he would come Monday, but he became sick and had to reschedule me. He was at other jobs until Friday, and he apologized and thanked me for my patience. He returned on September 4 and explained that the drainage issue and backflow were caused by a kitchen branch clog, not the main line. He used a longer tool to clear the actual clog, which was deeper in the kitchen branch. This shows that the trenchless repair did not address the problem I originally called about. Was the job completed?: The trenchless portion of the job was completed, but the clog I originally called about was not resolved by that work. It was fixed only after the plumber returned with a different tool on September 4. Additionally, a wood stake from the trenchless work was left pressed against the cement and still needs to be removed. The plumber mentioned he would return to take care of it, but I believe the office may not have scheduled the follow-up visit. I am including this only to document that the site clean-up is not finished. Additional Details: I am a senior and this situation caused significant hardship. From August 24 until September 4, my kitchen drain, dishwasher, and washing machine were unusable. MY dishwasher and kitchen drain were smelly, and I had to clean out black residue and foul odors. I could not wash dishes normally, and I could not use my washing machine for 11 days until after the Sept. 4 clog was cleaned out. This was physically difficult and stressful. It was a good thing I turned on the kitchen sink water first. If I had turned on the dishwasher or washing machine before discovering the drainage problem was still present, it could have caused flooding or contamination. Sept. 26, the representative wrote a phone number on the receipt and told me to call him directly if I had concerns. I later discovered that the number he wrote on the receipt was not his direct contact, but a dispatcher line. This was misleading. On September 4, I received a voicemail from someone saying, "This is the plumber," offering a 2-6 PM window. I had already arranged with the plumber to come after 3 PM. When I texted the plumber, he said the voicemail was not from him. This frightened me because I thought it might be a scam. A few days later, I realized the call came from the number the representative had written on the receipt. This added confusion and stress during and already difficult situation. I emailed the representative at the Ready Rooter email address on September 12 but did not receive a response. On September 18, after speaking with the bank dispute supervisor, I sent a second email but this time to the Ready Rooter team. I attempted to resolve this directly, but I did not receive communication back. A realtor professional with experience in plumbing told me the price was inflated, and another individual with plumbing experience agreed. Angi's own article lists full sewer line replacement ranging from approximately $1,388 to $5,323 depending on pipe material, and I only had a partial section replaced. And the $7,757.00 was presented to me as a senior rate. This is on the receipt. A friend who worked in marketing told me that sales representatives sometimes use insurance pitches to increase cost. The representative asked what my homeowner's insurance was and said he could help me get them to pay, but I declined because premiums might increase. I was told to take a photo of the receipt, and no paper document was offered. I did not receive a photo of the repair portion. The plumber, his teammate and the digger were polite, punctual and worked hard. I appreciated the plumber's focus on getting the job done right. My complaint is not about their conduct, but about the representative who inflated the price, took advantage of a senior, and submitted an unauthorized charge on top of an inflated price. Resolution I want: I am requesting a correction of the unauthorized posted charge and the $7750 inflated price. My bank's dispute department is reviewing the financial portion and the data, so I cannot provide a specific amount.

Sis great showed up and installed very happy

I called Rooter Ready and Plumbing Solutions to handle a plumbing issue at my home, and they did an incredible job. The plumber was punctual, quickly figured out what was wrong, and fixed it perfectly. They were professional, clean, and very transparent about the cost. I highly recommend them if you need a reliable plumber!

We had a nightmare backup with a severely clogged main line, and Ready Rooter saved the day. They responded immediately, arrived incredibly fast, and got straight to work. The technicians were absolute pros?they used a camera to find the exact issue and cleared the blockage in no time. No hidden fees, fair pricing, and they left the area spotless. Don't bother calling anyone else for drain issues!

We had a nightmare backup with a severely clogged main line, and Ready Rooter saved the day. They responded immediately, arrived incredibly fast, and got straight to work. The technicians were absolute pros?they used a camera to find the exact issue and cleared the blockage in no time. No hidden fees, fair pricing, and they left the area spotless. Don't bother calling anyone else for drain issues!

We had a nightmare backup with a severely clogged main line, and Ready Rooter saved the day. They responded immediately, arrived incredibly fast, and got straight to work. The technicians were absolute pros?they used a camera to find the exact issue and cleared the blockage in no time. No hidden fees, fair pricing, and they left the area spotless. Don't bother calling anyone else for drain issues!

My 4-year-old flushed the majority of his Minecraft Legos down the toilet and caused what you can imagine was a severe plumbing issue. My go-to plumber recently moved out of state, so I had no idea who to call. I found this company online and decided to give them a shot. They came out, fixed everything, and did a great job. Jose was funny, professional, and knowledgeable, and Tiarra, the office dispatcher, was an absolute delight and super sweet. I had a great experience and highly recommend them. Thanks, guys!

"Ready Rooter Plumbing Solution was fantastic! They came out quickly and fixed my leak with no hassle. The technician was very professional and respectful of my home, using drop cloths and shoe covers to keep everything clean while working. Highly recommend their fast, reliable, and clean service!"

Hello, Great service and pricing was reasonable. Very happy with work done. I would recommend them anyone. Thank you

I had a major issue as my water heater went out as well as leaking and other issues ..I called Rooter Ready and they came out quickly to replace my water heater and clean up the leaks..Great service as they were fast and efficient..

They performed a spot repair on my home, which is well within my budget even offered payment plan/financing which was even greater on top of that repairs were made in a timely manner to the point where day-to-day basis of two days great work great service great attitude thank you TH

They replaced my water heater with short notice, were efficient and professional. Everything works great now and I would not hesitate to use this company again!

José was great! Came on time, worked quickly and efficiently, great prices! Give Jose a raise!!

Thank you so much for your competitive pricing.Hot water heater is working amazing.Thank you so much Rooter ready

Water heater went bad and this company was great when it came to replacing it in a timely manner! So thankful they were in and out for a great price

We had a great experience with this plumbing company from start to finish. They were professional, responsive, and showed up quickly when we had a plumbing issue at our property. The technicians were knowledgeable, explained everything clearly, and completed the work efficiently without trying to upsell unnecessary repairs. The quality of the workmanship was excellent, and they made sure everything was cleaned up before leaving. It?s hard to find honest and reliable contractors these days, but this company definitely exceeded our expectations. Highly recommend them to anyone in Arizona looking for dependable plumbing services.

We recently had this plumbing company come out to our property after our old water softener failed and flooded our garage and laundry room. From start to finish, they were professional, responsive, and extremely knowledgeable. They quickly identified the issue, explained everything clearly, and replaced the damaged water softener with a new system in a timely manner. The technicians were courteous, arrived on time, and made sure the area was cleaned up before leaving. Going through water damage is stressful, but they made the process much easier and gave us confidence that everything was handled properly. The new water softener is working great, and we really appreciate the quality of service they provided. I would definitely recommend them to anyone needing plumbing services or water softener replacement.

Had Kevin come out from Ready Rooter and replace all my water lines under my double wide. Him and his wife Vana work extremely hard to get my house up and running in one day. Ran all the new water lines and charged me a great price … Thank you again Kevin and Vana for all your hard work

I called on Tuesday for water leak in my front courtyard. I got a call that evening and they were very responsive and concerned. they were going to send someone that evening I told her next day would be fine. Kevin arrive early morning to check out the leak it was a bursted landscaping water line. was relived it wasn't the main water line. he stated they don't usually repair these water lines but the ask if there was hardware store where he could get the parts he needed. the pipe was replaced and problem fixed. Kevin was excellent knew what needed to be done even though it was out of the norm. I will definitely call ready for any plumbing issues.

My shower wasn’t draining correctly, luckily the guys at Ready Rooter & Plumbing solutions fixed it quickly and affordably! Will definitely be using them in the future for any plumbing needs.

Thank you for making my experience great I will always call them first

My bathroom toilet had a crack and had to be replaced, Ready Rooter arrived on time. The employee explain that the entire toilet has to replaced and quoted a reasonable price. They were respectful of me in my home. They did a Amazing job and did the right way. Thanks to the Company. I'll recommend this company to everybody.

Great quality of work for a fair price! Shane was very knowledgeable and informative of everything! He even gave me a great recommendation for a restoration company afterwards! I will be referring my friends and family to ready rooter from now on! Thanks guys!