Red Cap Plumbing & Air, Inc.

Red cap did plumbing work for me which is not a choice to leave a review only electrical and air-conditioning choices. So I?m leaving a review for plumbing under air-conditioningRed cap installed a sewer discharge line gate valve for isolation during hurricanes. The valve was installed with without a handle and after two months I still don?t have a handle. They?ve been called numerous times about the handle so I can close the valve in case we have potential flooding and have been told the parts department will call me back every time I?ve called. They?ve never called. I don?t have a handle so I have no way close the valve if need be. This is highly unacceptable which tells me I should?ve not paid until I got the valve handle now the valves installed. They do not seem to care.

ED CAP REVIEW: Similar to other reviews for this company, we re-subscribed to their service program and scheduled an routine AC maintenance appointment for the following week. The afternoon of the appointment, they called to reschedule the AC appointment saying they needed technicians to handle emergency calls for customers without AC. We re-scheduled for the following week on a Thursday between 3-5pm. At 2:28pm on Thursday, we received a text canceling the appointment. again for the exact same reason. I was able to contact customer support and expressed my dissatisfaction with their service scheduling. The service representative apologized and rescheduled for Friday between 9am and 12pm. I explained that if they did not show up a third time, I wanted oue service contract fee refunded. On Friday we were blown off one more time by Red Cap. I called this morning to once again register my dissatisfaction with their service scheduling. They offered to come out sometime next week.

Great experience from the first phone call. They called several times during the day, once to offer an earlier appointment and once to let me know that the tech was 30/40 minutes out. Andrew the Technician was friendly, curious, and very professional, he explained and showed me a few helpful hints to stay up and running, since I was new to Florida. I was glad they could come out as quickly as they did. I felt as though they were trustworthy so I signed up for the service plan. Overall it was a great experience, one that you rarely see. I would recommend them. Kudos to them!!!

The AC installation failed inspection due to poor workmanship. We had to call them back out because they did not install a heat shield, and it still failed because they did not seal the unit properly. Now we have to wait for them to come back AGAIN to fix the problem and then get the unit reinspected. I cannot recommend this company for AC installation again.

Zack was the technician and he was amazing. I will always ask for him as he was neat, clean, professional and did amazing work. Red Cap is my Go-To plumbing company

Very good and corrected what needed to be changed. Was on time with scheduling.

As the field representative, Charlie was very knowledgeable and explained in detail various systems features and efficiencies. Installation crew did an excellent job, on time as scheduled. I highly recommend this contractor.

Charlie, Red Cap's salesperson is very knowledgeable, reasonably accommodating, and pleasant to work with. The installers did an excellent job in a reasonable timeframe and cleaned up when they finished their job. I would not hesitate to recommend them to anyone.

I was very impressed with the quality of customer service. Both by dispatch and Charlie - the plumber who did the work. He was friendly and professional. He communicated clearly what his determination of our issue was and what he believed would resolve it - there were no surprises. I was impressed also by his attention to detail and cleanliness. We will utilize this company again and refer anyone we know.

They showed up on time, were professional and did a great job. We will continue to use them.

They did a good job but the price was somewhat high.

Two very professional plumbers from Red Cap told me that I did not need the more expensive work other plumbers had given me an estimate on. They completely solved the problems quickly and even gave me a large discount on a procedure for a problem near the end that, as it turned out, could have been corrected without that more expensive procedure.

Was very professional and explain the job in detail before and after job was started.

great and very good work from rep.

Emergency replacement heater needed........... not so sure we received the lowest price....there was some warranty on older heater......not sure of figures or arrangements company made with product mfg.

Prompt - and very helpful.

My sink faucet was loose, and as plumbers know when they put a sink in they take the specialized tool that comes with the sink to tighten it. So I spent $90 for a plumber to come in with the tool that came with the sink that I did not have and tightened the faucet.

John was very polite and nonthreatening. His quote came WAY below everyone else's and his solution truly solved our problem for the same price others were offering to patch it for. Way to go. I will definitely use them again.

We bought a 30 yr old house w/ old house plumbing issues. Our washing machine was leaking where the pipes met the hose, master bathtub was leaking, & kitchen sink kept clogging up. We've had other plumbers tell us to repipe the whole house w/ a crazy high quote. Red Cap fixed everything for $607.75 Forgot to tell 1st tech we had 3 water heaters hooked together in a complicated mess in the garage. Different tech explained only 1 heater worked. We were running out of hot water because it held 40gals instead of 80gal. We got a new 60 gal heater w/ a 6 yr warranty, simple reason why we needed it, & enough hot water for $935. Highly recommend!

Very professional

the plumber gave me options for how much it would cost to unplug the drain. obviously i went with the lowest. He snaked the drain from outside, got the blockage cleared, but did not really try very hard to make sure it was completely clear. He did try to sell me a camera job because he thought there was a defective fitting in the pipe. i became skeptical at that point and said no. he said he would not warranty his work. i paid him $137 and he left. the next morning, the drain plugged up again. i called a different plumber who made SURE my drain was unplugged, and only charged me $80. i have had no problems since.rating should be ZERO

Quick response, professional