Red's Appliance Repair

Great

Had the parts and fixed the issue quick

He was very honest about repair and told me it would be better for me to replace than repair.

I hired Red to hook up my gas stove top and he came later than he said but at least he came. He told me I needed a change in my wall hook up and the piedmont gas company needed to do that part but if they would not hook my stove back up (it is a new stove and for some reason the gas company will not hook those up) he would stop back by and hook it up again. Well, I have called him numerous times and actually set up 3 different appointments where I sat around waiting for him and he has never showed up again! I cannot say how disappointed I am with his continual lack of integrity and that he would just not show up to an appointment without a phone call or email or any explanation. I paid $150 the first time that he came and then he did not follow through with this project.

Very knowledgable and efficient.

I have used Red in the past and while slow he always did the job and showed up. This time he did not, I have now waited over a month for him to install a new part in the oven. The part came in 2 weeks ago, and he did not call and then indicated he was busy and would be out the next week. He did Not show or call despite my calling for status. His only response came the next day to call his office to reschedule. No apology... I called, and they scheduled for a week later between 4 and 6. Again, no show or call nor any communication. I run a property management company and have never been treated in such a manner. I run a professional business and expect people to treat everyone with respect. For some reason, Red has forgotten this. I would definitely not recommend Red at this time as he is unreliable and does not even have the decency to call. If I could give less than a half star on this, I would do so.

on time an fixed my problem

Came next day to fix my stove. Had the parts and fixed the problem first visit. Was super friendly and knowledgeable.

On time. Very professional. Got the job done quickly. Would recommend

On time, appointment made in one day. Would recommend them.

A little more than I was hoping to pay, but highly professional and knowledgeable and got the job done perfectly while giving me good advice.

He gave me a couple of options to fix the problem and his own opinion as to whether the options would even work and how long.

This pro diagnosed incorrectly the problem I was having with my dryer. It turned out I did not need a new part or order a new dryer. It was due to 220 service fuse issue.

Very professional, knowledgeable, scheduling was convenient

Quick and professional.

So helpful & knowledgeable. Reds is owned & operated by Red, himself. Red came to the house. Let s support small local business!

He called before he came to my house and arrived within window of scheduled appointment. Fixed the problem within 5 minutes after giving me 2 options.

I own a laundromat and he came to my business and made minor repairs to 8 pieces of equipment. When the billing arrived he had added on 3 motors which were not installed nor needed and various other parts. His bill was nearly 7000.00 for the repairs. I called him out on the parts he was charging me for but had not used and he made an adjustment to the bill down to 3700.00. I paid him that amount but will never allow him back in my business and would highly recommend that no one use his service. He is not honest.

On 1/18/19, two technicians attempted to repair my front loading washing machine that was only about 6 years old. The techs tested their work, to ensure the unit would run after replacing the tub motor & mount; however, for some reason, they did not use clothing in their testing, the way you obviously would in a real-life scenario. Therefore, since they ran a rinse cycle only using water, the machine did not fault during their observations, and understandably they thought the repair had been a success. Immediately after the techs processed my $600 payment and left, I was eager to wash a load of laundry that had been accumulating for nearly 2 weeks. As soon as I put a full load of clothing into the unit and pressed the start button, after a few seconds, I received the same error message on the display as before I called to schedule the estimate and repair a week prior. I was in disbelief. It was Friday afternoon and nearly a quarter to 5, so I rushed to contact the store to inform the service clerk of the issue before they closed for the weekend. She immediately contacted the techs that had just left, and after calling back she communicated how they nonchalantly responded that the unit was working when they left. The truth is that the unit was WORKING before they ever even diagnosed what they believed was the issue; the point is that is was not working PROPERLY-- nor was is working properly after they had allegedly repaired it. The service clerk tried to make things right by having the owner, Red, come and look at the unit himself. So on the next business day, the following Monday, when I showed Red the issue, he was very apologetic. He explained how the entire tub & barren assembly would need to be replaced, and that it would end up costing as much as simply purchasing a whole new unit. So that is what I did. I bought a very nice, self-diagnosing, LG front loading unit from Best Buy for around $1800, after the extended warranties and taxes, since I felt the investment would end up paying for itself after such an exhausting experience with Reds Repair Service. But to make matters worse, Reds Service would not refund the $600 they charged to repair my unit in which they had failed to do. Fortunately, I used my AMEX card to pay for the service and filed a dispute so American Express could use their resources to retract the charge. Over a period of several weeks, I went back and forth with AMEX as they were unclear of what actually happened with the service, and the overall situation in general. AMEX informed me that Reds Service claimed they completed the repair and replaced parts while being fully aware that their efforts were unsuccessful. Therefore, AMEX was not sure how to proceed. They needed more information. No worries. I sent a very formal, detailed, 3-page letter to their dispute department explaining everything, including several pieces of documentation to support that the repair had failed such as the receipt for my new washer and a 2nd invoice Red had processed for the new estimate after his visit. The most valid point I made to American Express is that if Red's Service had completed the repair as they claimed, why was the invoice Red had processed after his visit, in the amount of $1245, different than the $600 charged on the day the repair had supposedly been completed? Clearly, in order for the issue to have been revisited, it could not have been done properly the first time. Thank you American Express for crediting the charge back to my account even though you had to force Reds hand to do it. The point is that I should not have had to spend so much time and effort to get Red's Repair Service to do the right thing. This is simply a very unethical, and very unprofessional service group-- period. HIRE THEM AT YOUR OWN RISK.

very professional

His project was to evaluate the problem and determine what the fix would be and how much it would cost. He did that and I determined to replace the appliance with a new one.

Diagnostic only.

Scam don't use them