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88% Recommended

17 Years In Business

Company Details

  • Verified Licenses

Contact

See Phone Number
1511 Royale Terrace
Norfolk, VA 23509
http://www.rbginc.net

Hours

  • Mon:
  • Tue:
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Achievements

Service Details

    Areas of Expertise

    • Doors (Interior & Exterior) - Install or Replace
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.5
    25 Verified Reviews
    • 5
      20
    • 4
      2
    • 3
      0
    • 2
      2
    • 1
      1

    Highly rated for

    Showing 1-10 of 25 reviews Showing 0 reviews
    12/28/2018

    There seemed to be a miscommunication for what was to be done. I requested that a wall needed repair and mentioned some areas around the area. At first, they only repaired the outside wall and not the inside. To do the inside and an area above the wall was another $900. When I complained, they suggested that I get somebody else to do the work since they were very busy. They installed exterior doors and did a very good job. I was happy with the wall repair, but it did not include painting or caulking on the exterior. I asked them to install a vanity and they said they could do it, but later recommended another installer who said that they could not do. it.

    0.50 Linda K. Virginia Beach, VA
    6/4/2018

    I chose this contractor because of the great reviews. They were to replace an exterior bedroom door to a deck. They mistakenly replaced a door to the dining room deck. A door I purchased and had delivered and placed outside the bedroom wall. When I talked to the man who had done the work he apologized and promised, as the "good business man" he was, to make it right. He was going to purchase and replace the door that I had originally asked to be done. He had me send the invoice so he could purchase the same door. He gave me a date that it would be completed. I was impressed as now the house would be ready for my summer rental. When the date for completion passed and no work was done I tried calling. I sent texts, I sent emails I left voice mails, no return calls or responses. When I finally contacted the main office and told them who I was the woman stopped me before I could ask what was happening and said "Stop right there. I know who you are. We had a meeting and decided we weren't going to fix anything and told the contractor not to answer your calls or contact you. It was your fault we put in the wrong door" As she was speaking over me and raising her voice I said I wasn't getting the help I needed and would have to contact Home Advisor about the customer service and error made. She said go ahead we already told them about you. I now have to find another contractor and buy another door and compensate my rental guests for the loss of use of that third floor deck as I cannot meet my deadline. They couldn't admit their mistake and told their contractor to ignore my calls thereby never notifying me they were not honoring their promise to make it right. My husband and I have built homes and been consultants to national home builders for over 30 years we have never had this kind of customer service. This contractor will never do work for me again Linda K

    Response from Company:

    There were 3 rotten sliding glass doors and 1 rotten French door in the 3rd floor. All doors led to decks. The contract was clearly written and signed by her. The communication about which rotten door to replace was lost along the way. We never charged her a penny.

    5.0 Rodney T. Chesapeake, VA
    5/25/2018

    very professional and got the job done right!

    5.0 David G. Suffolk, VA
    5/15/2018

    They had a little problem with door installation (no fault of their own),defective door. They replaced and got it right.

    5.0 Jordan B. Suffolk, VA
    3/6/2018

    They were very fast to respond to my calls. They actually made time to come and fix my door and door frame due to it leaking water inside my house. The work was done in one day and they even fixed what i had messed up myself trying to make temporary repairs. Price was very competitive and work was done quickly and properly.

    5.0 Cathy and steve C. Norfolk, VA
    1/28/2018

    Reed and Martha did a fantastic job. They provided us with the tools to design our own doorway and installed it beautifully. They also took extra care to minimize dust and debris in our home, which was challenging to do while using power tools on an open doorway! We'd recommend them (and already have) to anyone who wants a professional job done for a reasonable price by really nice, friendly pros!

    5.0 Douglas S. Portsmouth, VA
    11/15/2017

    Very thorough and professional. He came by my work at a convenient time to pick up payment for my convenience. All work was performed on time and on budget to my specifications.

    5.0 Roger G. Chesapeake, VA
    9/23/2017

    They were very hard working and didn't take the easy way on any of their work. I would recommend them to anyone and everyone!

    Response from Company:

    Thank you Roger! We always enjoy creative projects like yours.

    3/18/2017

    Professional work done at a reasonable price. Sliding glass door replaced with french doors. worth every penny.

    Response from Company:

    Thanks Gary! We're glad you're happy with the door. Bill

    5.0 Mary ann G. Suffolk, VA
    7/12/2016

    I changed my mind and had them install a french door instead and they didn't skip a beat to special order the french doors to my specification. Beautifully done and personable. Would hire them again.

    Response from Company:

    Thank you!

    Showing 1-10 of 25 results Showing 0 of 0 results
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