Reliability Home, LLC

4.76 | 416 Verified Ratings
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Reliability Home, LLC

4.76 | 416 Verified Ratings

443-399-8663

2819 North Point Boulevard
Dundalk, MD 21222
 
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Profile
Reliability Home, LLC


"Rely on Our Ability"

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional craftsmen install quality equipment. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hi, I'm Robert Matheny, one of the owners here at Reliability Home. We went into business for ourselves to achieve the American Dream, to run a company that is rooted in the community we all grew up in. To employ people from the neighborhood and give back to the community through non-profit organizations and youth Sports sponsorship. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Baltimore
  • Towson
  • Glen Burnie
  • Bel Air
  • Catonsville
  • Pasadena
  • Millersville
  • Pikesville
  • Lutherville Timonium
  • Brooklyn
  • Ellicott City
  • Owings Mills
  • Edgewood
  • Middle River
  • White Marsh
  • Dundalk
  • Fort Howard
  • Severn
  • Jessup
  • Sparrows Point
  • Linthicum Heights
  • Stevenson
  • Odenton
  • Nottingham
  • Chase
  • Joppa
  • Elkridge
  • Upper Falls
  • Essex
  • Parkville
  • Belcamp
  • Crofton
  • Perry Hall
  • Brooklandville
  • Abingdon
  • Hanover
  • Kingsville
  • Cockeysville
  • Columbia
  • Halethorpe
  • Rosedale
  • Curtis Bay
  • Crownsville
  • Hunt Valley
  • See All >

Services Offered

Air Conditioning
  • Central A/C Repair
  • Central Humidifier Install
  • Central Humidifier Repair
  • Central Air Cleaner Install
  • Central Air Cleaner Repair
Heating & Furnace Systems
  • Thermostat Install
  • Thermostat Repair
  • Heat Pump Repair
  • Gas Boiler or Radiator Heat Repair
  • Gas Furnace - Repair
  • Electric Furnace - Repair
  • Oil Furnace - Repair
  • Electric Boiler or Radiator Heat Repair
  • Oil Boiler or Radiator Heat Repair
Plumbing
  • Water Heater Install
  • Water Heater Repair

Areas of Expertise

  • Central A/C - Install or Repair
  • Heat Pump- Install or Repair
  • Gas Furnace-Install or Repair
  • Ductwork-Install or repair
  • Water Heater-Install or Repair

Product Brands Used

  • Trane

Quick Facts

Business Hours
Monday:
8:00 AM to 6:00 PM
Tuesday:
8:00 AM to 6:00 PM
Wednesday:
8:00 AM to 6:00 PM
Thursday:
8:00 AM to 6:00 PM
Friday:
8:00 AM to 6:00 PM
Saturday:
9:00 AM to 5:00 PM
Sunday:
9:00 AM to 4:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2007
Memberships & Affiliations
  • North American Technician Excellence (NATE)
State Licensing
Trade: Home Improvement Contractor
License #: 102008
Expiration: 04-09-2019
Trade: Master HVAC
License #: 12066
Expiration: 03-26-2019
Awards
  • Winner of the Home Advisor Best of 2014 for Customer Excellence
  • Winner of the Home Advisor Best of 2015 for Customer Excellence
  • Trane Comfort Specialist 2014
  • Trane Comfort Specialist 2015
  • Top Trane Sales 2015
Screening
HomeAdvisor Screened. View Details

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*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Sponsor LTRC baseball team 11-12 Tigers (Undefeated BTW)

Non-profit work with Laughing Wolf Resources Community Food Bank

Sponsor Watersedge Hammerheads Youth Football

Sponsor Middle River Indians T-Ball Team

Non-Profit work with Middleborough Volunteer Fire Department

How We Got Started

I chose to work in this industry because We enjoy the mechanical side of the job but also enjoy the time we spend with our customers. .

We started in this industry in 1998.

We describe our business as Rooted in the community

What makes your company different from all the other companies?

Customer Service! We care about our customers and their needs, and that is rare now a days.

 

Photos
Reliability Home, LLC


My Work
5 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Reliability Home, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 416
  Page 1 of 42
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5.0   |  
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5.0   |  
They are very professial.They gave me all my options and let me make my own decision,without any pressure from them.They replaced my whole system within 2 days of me authorizing the work. The 2 installers were very professional,and did an outstanding job.I am very satisfied with their work and they did an outstanding job.I would definitely recommend them to anyone that needs an excellent company to do an outstanding job.
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4.0   |  
Project still in progress but so far so good.
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5.0   |  
Reliability did a great job. Very quick response. Will use them again.
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5.0   |  
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4.0   |  
They were able to get out to check out the repair right away (within a couple of hours of calling) which was great. They assessed the problem, however felt pressured to select the higher cost repair "packages" from a menu of options ranging from "basis" to "platinum". I went with the "silver" package because it did come with a one year warranty regarding the leak we had in the coolant. I felt it was a little pricey, but had to get the work done. They ordered the material and scheduled the repair in the afternoon on the next day. All-in-all a good experience. Hopefully the workmanship will hold up, but if not we have some peace of mind with a warranty... although it is only one year.
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5.0   |  
Prompt, polite and helpful!
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5.0   |  
Same day service
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5.0   |  
Scheduled apt. for Monday on a Sunday and they called and were able to send a technician out on Sunday within two hours at no additional charge. Had A/C up and running within an hour for a fair price. Very professional.
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5.0   |  
Quick response and professional. Rate felt a little on the high side for work performed. But all in all a great experience and would use again and highly recommend for prompt service needs.
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Showing 1-10 of 416
  Page 1 of 42

Seal of Approval

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  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
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