Reliability Home, LLC

4.67 |649 Verified Ratings
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Reliability Home, LLC

4.67 | 649 Verified Ratings
Write a Review


2819 North Point Blvd., Ste. I
Dundalk, MD 21222
Your use of our services is governed by our Terms & Conditions

Reliability Home, LLC

"Rely on Our Ability"

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional Service Technicians and Office Staff. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hello, I'm Robert Matheny, the Operations Manager here at Reliability Home. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!


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Service Area

  • Baltimore
  • Towson
  • Columbia
  • Hunt Valley
  • Glen Burnie
  • Ellicott City
  • Bel Air
  • Brooklyn
  • Lutherville Timonium
  • Pasadena
  • Millersville
  • Sparrows Point
  • Linthicum Heights
  • Stevenson
  • Odenton
  • Nottingham
  • Severna Park
  • Joppa
  • Essex
  • Parkville
  • Crofton
  • Perry Hall
  • Abingdon
  • Hanover
  • Middle River
  • Elkridge
  • Laurel
  • Severn
  • Dundalk
  • White Marsh
  • Cockeysville
  • Halethorpe
  • Rosedale
  • Curtis Bay
  • Crownsville
  • Edgewood
  • Jessup
  • Catonsville
  • See All >

Services Offered

Air Conditioning
  • Central A/C Repair
  • Central Humidifier Repair
Heating & Furnace Systems
  • Thermostat Repair
  • Heat Pump Repair
  • Gas Boiler or Radiator Heat Repair
  • Gas Furnace - Repair
  • Electric Furnace - Repair
  • Oil Furnace - Repair
  • Oil Boiler or Radiator Heat Repair
  • Water Heater Install
  • Water Heater Repair

Areas of Expertise

  • Central A/C
  • Heat Pump
  • Gas Furnace
  • Water Heater
  • Boilers

Product Brands Used

  • Goodman
  • Trane
  • Weil McLain
  • AO Smith

Quick Facts

Business Hours
8:00 AM to 8:00 PM
8:00 AM to 8:00 PM
8:00 AM to 8:00 PM
8:00 AM to 8:00 PM
8:00 AM to 8:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Trip Charge
  • Credit Cards Accepted


In Business Since: 2007
Memberships & Affiliations
  • North American Technician Excellence (NATE)
State Licensing
Trade: Home Improvement Contractor
License #: 102008
Expiration: 04-09-2021
Trade: Master HVAC
License #: 12066
Expiration: 03-26-2021
  • Winner of the Home Advisor Best of 2017 for Customer Excellence
  • BBB Accredited A+
  • Trane Comfort Specialist 2017
  • NATE Certified for Excellence
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Sponsor LTRC baseball team 11-12 Tigers (Undefeated BTW)

Non-profit work with Laughing Wolf Resources Community Food Bank

Sponsor Watersedge Hammerheads Youth Football

Sponsor Middle River Indians T-Ball Team

Non-Profit work with Middleborough Volunteer Fire Department

How We Got Started

I chose to work in this industry because We enjoy the mechanical side of the job but also enjoy the time we spend with our customers. .

We started in this industry in 1998.

We describe our business as Rooted in the community

What makes your company different from all the other companies?

Customer Service! We care about our customers and their needs, and that is rare now a days.


Reliability Home, LLC

My Work
1 Projects
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Ratings & Reviews
Reliability Home, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 649
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5.0   |  
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5.0   |  
They located and repaired the problem with the A/C very quickly. I was impressed by their knowledge and service and signed up for a yearly plan.
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1.0   |  
Overpriced for the services provided,
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5.0   |  
Very responsive to our questions, kept us informed and showed up when they said they would!
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5.0   |  
Review by in Columbia, MD
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5.0   |  
Review by in Pasadena, MD
Justin and Jose were amazing, knowledgeable, and friendly.
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5.0   |  
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5.0   |  
I was overall very pleased with the service I received and the technician, Rob, was awesome. Very professional and very nice. I do, however, feel that I was overcharged getting refrigerant added to the AC system. I donâ t agree with having to pay for a whole new second â jobâ after already getting the first estimate and paying for it before the second â jobâ is sprung on me. Paying $422 additional to just add refrigerant and re-start AC is, to me, a rip-off! Sorry that I am not happy about this part of the overall picture. But, I was totally pleased with Robâ s work. Thank you.
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5.0   |  
Friendly customer service, the technician was polite and professional. Answered all my questions
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5.0   |  
Review by in Baltimore, MD
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Prompt, polite and reasonable. Wasn t able to access outside unit on first visit to condo (my fault), and is willing to return to finish job at condo management s convenience. Highly recommend.
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Showing 1-10 of 649
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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
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