Remodel USA, Inc.

This is the absolute worst company to deal with that I have ever encountered. They put ceramic tile in entry way, hallway, kitchen and laundry room. There were problems that I noticed right away after install and they assured me they would be back to fix. Several calls from people in company promising me they would send someone out to fix. Nothing has happened. I got a call from Martin almost two weeks ago after they read my review in the website. He told me there was nothing in my file indicating a problem!!!! Martin promised me he would be in touch with me and it would be fixed. Almost two weeks and nothing has happened and no more calls from Martin. If Remodel USA contacts you, hang up and contact a reputable flooring specialist. I am out over $25,000. I have a floating floor that is separating between the tiles and places where they cut my door frames way to high as well as where they cut the tile too small and it does not cover the floor underneath.

I hired this company to do a complete remodel on my kitchen but once they got my deposit it has been one long nightmare. I ve waited 9 months since I signed on with them. They don t ever seem to know what is going on and have not pulled one permit. Now I haven t had a kitchen for months and have to hire someone else to come in and fix what they messed up and actually finish the job. They are dishonest and try to take advantage of people by overcharging and cutting corners. I don t know how they are still allowed to stay in business.

They do not follow up on mistakes made in a hurry call number of time once had money never returned calls or fix the problem

Bobby and Whitney were GREAT! They worked around our schedule during both visits and always on time. They explained everything throughly and made me feel very comfortable with the pricing/outcome. The project manager was also very nice and had a above and beyond attitude! Im looking forward to the renovation of our kitchen in 3-4 weeks.

On time quality workers and work. Kept me informed every strp of the way.Finished job in 2 days except for extra long countertop.

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This company built a handicap ramp for me and my wife. We are both handicapped. After 6 years I found out that the wood underneath the deck was untreated wood and had rotted. I called the company and they refused to fix the ramp at their cost. This was a 20 K ramp which I was told later was very overpriced. They tried to use aggressive sales techniques by giving three different quote prices for different time frames of being hired. They said they did not have any records of the sale. I had the copy of canceled check and a copy of the order and said I can show that to them. They said they did not care and would not respond in any way to that information. The surface of the ramp looks good to others - as I am totally blind. This is not a good company and it should not be hired in any way.

Do not do business with this company. The worse customer service I have ever experienced. Meet with them in July, 2019. The project did not get started until September 17, 2019. Every day it was something different. They would order the wrong parts or not enough that was needed. My husband would take off work only for no one to even show up. When calling them, you always got the run around. I will never ever work with them again. IF you need a project done, go someone else. The customer should always be treated right when paying. Never ever again.

This is a company I would not recommend. The salesman said that it would take 5 days to do the bathroom. The supervisor said 8 days. It took 24 days. Had one crew and sent an email to company after the 4th day when they finished putting up the tile in the shower. It was shoddy, with broken tile and uneven placement on the wall. The supervisor came and inspected and agreed with us. He let that crew go and brought on another crew. However, after a week of the crew not showing up, the supervisor sent another crew. This crew did the job and took them 7 days to do. After complaining all the way up the management chain, the best I could get out of them for the difficulties they put us through was supposedly a check for $250 (we will see about that) and the next job would be at cost. Like there would be a next job... Stay away from them if you have any sense.