Remodel USA, Inc.

4.05 |170 Verified Ratings
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Remodel USA, Inc.

4.05 | 170 Verified Ratings
Write a Review

855-565-4000

605 Hampton Park Blvd.
Capitol Heights, MD 20743
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Profile
Remodel USA, Inc.


Remodel USA, Inc. has been helping their customers enhance and enlarge their living spaces for over 20 years. Currently Remodel USA Inc is a franchisee of Owens Corning Basement Finishing Systems and Safe Step Walk-In Tubs; in addition to these products, we also carry SunSuite Sunrooms, Solace Windows, Prodigy Vinyl Siding, and Owens Corning Roofing, Gutters and Downspouts.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Baltimore
  • Richmond
  • Roanoke
  • Arlington
  • Alexandria
  • Norfolk
  • Virginia Beach
  • Silver Spring
  • Bethesda
  • Henrico
  • Fairfax
  • Herndon
  • Springfield
  • Rockville
  • Newport News
  • Charlottesville
  • Fredericksburg
  • Gaithersburg
  • Lynchburg
  • Annapolis
  • McLean
  • Portsmouth
  • Bowie
  • Hyattsville
  • Laurel
  • Reston
  • Hagerstown
  • Vienna
  • Dulles
  • Frederick
  • Manassas
  • Falls Church
  • Capitol Heights
  • Upper Marlboro
  • Woodbridge
  • Towson
  • Merrifield
  • Martinsburg
  • Sterling
  • Ashburn
  • Harrisonburg
  • Blacksburg
  • Takoma Park
  • Chantilly
  • Stafford
  • Winchester
  • Leesburg
  • Waldorf
  • Farmville
  • Hunt Valley
  • Columbia
  • Ellicott City
  • Centreville
  • Midlothian
  • Lanham
  • Glen Burnie
  • Radford
  • Greenbelt
  • Warrenton
  • Potomac
  • College Park
  • Pikesville
  • Purcellville
  • Williamsburg
  • Germantown
  • Glen Allen
  • Catonsville
  • Bel Air
  • Dumfries
  • Lorton
  • Fort Washington
  • Temple Hills
  • Elkton
  • Kensington
  • Huntly
  • Mechanicsville
  • Hamilton
  • Westminster
  • Manchester
  • Brooklyn
  • Staunton
  • Middleburg
  • Burke
  • Upperville
  • Olney
  • Quantico
  • Aberdeen Proving Ground
  • Smithfield
  • Gainesville
  • Chevy Chase
  • Lutherville Timonium
  • Chester
  • Strasburg
  • District Heights
  • Southern MD Facility
  • Woodstock
  • Riverdale
  • Haymarket
  • Suitland
  • Beltsville
  • See All >

Services Offered

Additions & Remodeling
  • Basement Remodel
  • Bathroom Remodel
  • Kitchen Remodel

Areas of Expertise

  • Kitchen Remodeling
  • Bathroom Remodeling
  • Basement Remodeling
  • New Windows
  • Asphalt Roofing

Product Brands Used

  • Owens Corning, Sunsuites Sunrooms, Safe Step Walk-In Tubs

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1999
State Licensing
Trade: Class A Contractor
License #: 2705108835
Expiration: 07-31-2020
Trade: Plumbing
License #: 2705108835
Expiration: 07-31-2020
Trade: Home Improvement Contracting (HIC)
License #: 2705108835
Expiration: 07-31-2020
Trade: Electrical
License #: 2705108835
Expiration: 07-31-2020
Trade: Commercial Building (CBC)
License #: 2705108835
Expiration: 07-31-2020
Trade: Residential Contractor
License #: WV036832
Expiration: 04-15-2020
Trade: Home Improvement Contractor
License #: 96583
Expiration: 10-15-2019
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
  • EPA Lead Paint Certified
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 07-25-2019
Awards
  • Owens Corning Customer Service Award in 2008, 2009, and 2010.
  • Owens Corning Franchise of the Year Award in 2008, 2009, and 2010.
  • Home Guard Industries Quick Start Sales Achievement Award in 2010.
  • BBB A+ Rating
Screening
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Business Overview

Community Involvement

Remodel USA's Animal Home Makeover Project Benefits SPCA of Anne Arundel County, MD

 

Photos
Remodel USA, Inc.


My Work
6 Projects
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Ratings & Reviews
Remodel USA, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 170
  Page 1 of 17
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0.5   |  05-18-2019
Review by Mary kay W. in Charlottesville, VA
Please be sure to add at least one month to the quoted time it will take to get your remodel completed. Oh, mine was one room! We are now in week 7 and it is still not completed.
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5.0   |  
Review by in Remington, VA
Project: Remodel a Bathroom
Work was done fast and professionally. I would definitely hire them again for another home improvement project.
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2.0   |  
Review by in Arlington, VA
I hired Remodel USA to gut my only bathroom. The initial response was positive and they were very responsive and accommodating of my schedule (came out after 7pm to demo and do contracts). Their sales representative was a bit high pressure which I didnt appreciate, but was knowledgeable and helpful. I picked out my tile and such. The project was very expensive (more than HomeAdvisors average) but they promised they could get the job done in 5 days or less (which was important because it was my only bathroom/shower) so I signed. As soon as I signed the contract though, all communication evaporated. I was told I would be contacted to set up a initial project assessment with the person doing the work, and they called the next day (unfortunately during work hours and I couldnt take the call). I spent the next 5 days calling back and leaving unanswered voice messages until I finally got a meeting set up. This meeting involved me sitting down with the person in charge of doing the project (or so I was told). This went well and was brief. During this meeting they found a permitting issue (initially I wanted a shower, but found out it would require me relocating my toilet for thousands potentially more). I had already signed a contract, so unless I was set on spending more I had to relent to keeping my tub. Overall I was still happy and they set another day in the future for installation. Once again all communication dried up. It was not until a day or two before the project was scheduled to start (and after I called the project owner twice) that he contacted me to verify he was showing up on time. He showed as promised and had two assistants with him (whose English skills were weak at best), but it was then I learned he wasnt actually going to oversee the project and was going to be out of town during the duration. His two assistants would be handling everything. The next few days went well and they completed the work ahead of schedule (~4 days instead of 5). Unfortunately I found multiple issues: - They had removed the old tile from one wall where the sink was but had done some lazy patchwork that left a huge bulge in the wall that also affected the floorboards sticking way out past the door frame. Also the sink countertop wasnt 100% level (nothing would roll off it, but wasnt level) - I had asked for gray grout for the shower tiles, but they had used white - The grouting in the shower started cracking severely after only 1 day (guessing didnt cure long enough, I waited the time they told me before using) - The vinyl floor tiles and sink countertop did not match the samples I was shown (wasnt a huge difference, but noticeable). The marble countertop had significant more gray in it (yes, rock has variations but this was a lot) and the floor tile was lighter color. After contacting them, they returned the next week and fixed the bulge in the wall and the cracked shower grouting. However during this process they managed to put a small scratch in the countertop and a noticeable chip in the backsplash of the sink (which I didnt notice immediately). No discussion about fixing the grout color or the tile/countertop discrepancies besides I will check the sample with no follow up. Pros: - Started job quickly (less than a month from first consultation) - Completed job quickly - Stuck to won&t nickle and dime you& - Used high quality components (like Kohl) Cons: - High pressure sales - Messed up several factors like grout color and mismatched samples to final product - Required follow up visit to fix original delinquencies - Lack of communication For the price I paid, I expected better.
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5.0   |  
Review by in Richmond, VA
Very awesome
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5.0   |  
Review by in Burke, VA
I highly recommend this company for its service, professionalism, and detail to workmanship. From start to finish, I felt like this company had our interests as customers at heart. It started with the president of the company calling to see if everything was starting on schedule and to our satisfaction. During the work, there were some problems, but they handled every single issue promptly, professionally, and to our total satisfaction. The materials and their choices were outstanding. The 2 bathrooms worked on look stunning. We had shower doors and a vanity installed and replaced in a guest bath, and in the master, we had a tub ripped out and a huge double shower installed alongside a linen/medicine closet and a double vanity installed. The floor was also redone. The materials we selected and their construction techniques and methods have created bathrooms we have always wanted in our home. We are completely delighted with the work and how it looks. Sean, our salesman, put together a perfect package with great deals for us. And as for the workmen: the guys on site, Tito, Mario, and Fernando are truly outstanding, hardworking, and highly skilled. They are master craftsmen. The man who helped design and install the double shower door--I think his name is Caesar--was efficient and created a beautiful showpiece. Everything was done promptly, and within 2 weeks from start, we had 2 finished bathrooms that we are delighted with. The early change to a new project manager, Alex, had a few bumps, but Alex worked hard to make sure that the initial bumps were overcome, and we were informed and the project was moving along the lines we had originally planned under his expert supervision. The staff is truly amazing. I have nothing but praise for them. Bravo and thank you!
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5.0   |  
Review by in Arlington, VA
I was impressed with the thoroughness of the project planning and the design options offered. The expertise of the marketing staff, the project manager, and the installers was impressive. And to top it off, in addition to being knowledgeable, everyone was very friendly and fun to work with. I was advised of next steps all along the way and the work was completed well within the promised 2 weeks completion time frame. The inspection of the finished work by the project manager was thorough, and he had me check out everything to make sure I was satisfied and answered all my questions. I could not have had a better experience.
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2.0   |  
Review by in Glen Burnie, MD
I would recommend the product but not the service. The job was suppose to take 2 weeks, to me that?s 10 business days. When everything was said and done it was 6 weeks later or 28 business days of work. Only 1 guy was putting up the walls, 2 guys did the electrical and 4 guys did the egress window. The window took a long time because of the weather. After everything was done I had to call them 4 times to come clean my backyard and get the materials out of my basement. They cleaned up my backyard of their stuff to an extent. But never came back for the materials in my basement. Which prevented us from continuing to finish (get the floor installed) our basement. We did a walk thru but didn?t know we needed to do a detail look over till a week or so after we signed the papers. There was ALOT of cosmetic features we need to fix ourselves. Paint on the moldings, which shouldn?t have paint on them. Wall edges of paint look horrific after the tape was removed. Doors only half painted. Some of the molding don?t fit correctly. They didn?t leave any hangers for the removable walls. No one showed me how to use the egress window and it took me 20 min to figure it out on my own. Thank god I decided to do that with out an emergency going on. Not very happy with the end service w e received. No follow up phone calls from the company after my complaints. I really like the end product once we have all the details fixed but now my walls are blank cause we don?t have hangers or know how to mount our tv to the walls. Owning a Corning walls aren?t normal walls.
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0.5   |  04-21-2019
Review by Barbara B. in Huntingtown, MD
They do not finish your job. they leave an not come back for days. The MANagers wil not talk to you. they mess other thinkgs up in your home and try to fix them with out your knowledge. When somthing is broken. It take for ever the get them to come out and fix it. Charge to much Money
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4.5   |  
Review by in Falls Church, VA
If I had known it would only take 7 days for cabinet refacing, backsplash, countertop, and flooring, I would have remodeled my kitchen years ago. The workers were very professional and did a great job. My neighbors and friends were impressed. Make sure you review all your options on tiles and countertop and see large pieces before you make up your mind.
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5.0   |  
Review by in Arlington, VA
Excellent team to work with....very experienced crew.
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Showing 1-10 of 170
  Page 1 of 17

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