ARS/ Rescue Rooter Houston South

Called out ARS to have them clear out a kitchen line leading to my main. The worker was friendly, did his part in attempting to clear the line, with an unsuccessful attempt at rooting it out. First problem, their call center had assured me my charge would be $69 since it tied into the main. The worker told me it would be $323, and I was able to get him to only charge me $200 ( still way higher than the $69 I was told I would be charged ). I run a business myself, and this is a terrible breakdown in communication. If a customer is told it will be $__, then an upstanding business will stick to that. Second problem, the mainline was not cleared, and also I had been told that my main drain cleanout would be rooted included in the $200 price. This was not done. In addition to this, when I asked if we could video scope my line to see the issue, I was told, in a friendly manner, it would do no good. For your information, my home is older and instead of attempting to fix the issue for the $200, I was given a bid for over $16,000 to have my home replumbed. Third problem, after attempting to have a technician come and root my line, as what was told would be included in the $200, it was not done. I got a call from an Avery, who was slightly short and condescending in manner while giving a curt apology about the *misunderstanding*. So I paid $200, got lackluster service, was a bait and switched, and I was given some terrible sarcastic customer service. Flash forward, ended up clearing the line with an outside source. *Initially the tech told me he ran his equipment 40+ feet. About 15 feet down my line, were 2 big clobs of grease buildup. I call Avery today, Thursday, to attempt to get a refund or find some middle ground. He was very short, sarcastic, stand-offish, unbecoming, derogatory, and ultimately not helpful (again) in customer service. I asked for the supervisor, Pam Thomas, and was told she was *out of the office until Monday* (today is Thursday). I asked if there was someone else to assist me, and he said no. Terrible customer service, the company team members are not communicating about pricing, and zero effort to rectify anything. I HIGHLY advise you to take your business to a professional organization with better services and educated staff in customer service.

Great Customer Service, Friendly & Knowledgeable people

Little over price but had to get it done

Make sure you get what the salesman in writing. It's taken 3 of my off days and the system is still not right.

They were fast, they started the job the day we called, so mo wait time. They were clean and got the job done in just a few hours.

Way too expensive

Great service and able to come on weekends.

The young man who serviced our air conditioners and furnace kept me apprised of any repairs needed by taking pictures of the problems. He was polite, worked diligently and was appreciative of the business. He is a credit to ARS.

The installers were proffessional. I was amazed that they were able to remove the old system and install the new system all in one day. The original placement of the exaust duct was directly infront of the air scrubber. I asked them to redirect it so I could get to scrubber easily in the future. They said no problem and had it done in a few minutes.

Immediate response, great service, very detailed explanation of the equipment installed and everything was done in less than 24 hours (from hiring them through installation completed).