Five months ago, we hired Vy Le at Residential Home Electric, LLC, who we found to complete a panel/service upgrade as well as some other various electrical work in our house. After several visits by electricians, over the course of two months, and a bill paid to Vy Le that totaled about $10,000, we discovered that the panel upgrade was not entirely completed and the part that was completed was done incorrectly. In addition, his team had done a significant amount of unnecessary drywall damage that has cost over $1000 to repair, and all the electrical work that had been done by Residential Home Electric did not meet any of the electrical codes and was extremely unsafe. A few examples of this are: In our attic, they left over 7 junction boxes open with live wires in them-a huge fire hazard. They stripped the big wires that fed the electricity to our house down to about half their capacity and left it all exposed and jammed into the exterior box in such a messy way that the box could not even close properly, and the entire thing was not grounded at all. The inside panel had neutrals and grounds all intermixed together on the panel bars inside the panel. They installed the wrong size panel Nothing in the panel was pigtailed, even though they were aware that the house has all aluminum wiring. Their apprentice took a Sawzall and cut a floor-to-ceiling trench in the drywall of our garage and cut part of the wiring that fed the inside of the house, and did not fix the wiring. The 3-way switches in our hallway were wired in such a way that they did not function properly, and they had to be turned on to get our bathroom fan to work. These examples are just a small portion of the horrible job they did in our house. The safety code violations list is very very long. After realizing the severity of the situation, we contacted Vy multiple times trying to get our money back since he did not fulfill his contract and the work that was completed was done incorrectly and was very unsafe. He responded by asking us to get a detailed list of everything that was wrong. Since we are not electricians, we decided to call the city to get an inspection of the work they performed. The city informed us that no permit was pulled for this job, so they could not do any inspection. So we had to call a private electrician to inspect the work Residential Home Electric performed and give us a detailed list and an estimate of what it would cost to fix all the problems Residential Home Electric caused. We contacted Vy, and we invited him back into our house to let him look at the damage that had been caused, and he sat at our dining table and admitted that some of the things were incorrect, but lied to our faces and said that the panel was fine. It was not fine. I had three separate electricians look at it and tell me that nothing about it was fine. However, we did get him to agree to reimburse us for the needed repairs. Because the electrical situation was a safety issue, we went ahead and hired another electrical company to fix all these problems caused by Residential Home Electric. The total bill was close to $13,000. After we had Vy over to our house to see the damage, we did not hear back from him. We have been attempting to contact him several times per week since that meeting and he does not answer or return our calls. Even the main business line will not pick up when we call. We eventually decided to use a friend phone to call and he answered. He said he would reimburse us half our money, and when we told him that half was not good enough, and that we wanted all the money we paid him back, he said he would try, and then we never heard from him again. I am writing this to warn the general public: DO NOT hire Residential Home Electric, LLC and do not trust anything Vy Le says.