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About us
Restoration 1 Mid-Cities is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer's interests and make their concerns the basis of our business. Please give us a call today!
Business highlights
Emergency services offered
26 years of experience
Memberships & Affiliations
Institute of Inspection, Cleaning and Restoration Certification
Services we offer
Recovery Service - Fire or Smoke Damage , Recovery Service - Water Removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.514 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-14 of 14 reviews
Pilar V.
Dec 2018
Water Removal Recovery Service
Nice and professional service
Mary B.
Oct 2018
Fire or Smoke Damage Recovery Service
Has not started the work and it has been a month since contract was signed.
Response from Restoration 1 Mid-Cities
"Initial Inspection: Sep 12th, 2018, 10:00 AM Work Authorization Signed: Sep 18, 2018, 12:21 PM Adjuster contacted us to discuss scope: Sep 19, 2018, 3:21PM Adjuster contacted us to finalize scope: Oct 2, 2018, 10:42 AM Week of October 2-8: Initial Demolition and Cleaning We removed around 12x10 sqft of siding, tarped damaged window, removed laminate floor in living room, dining room, and hallway, as well as smoke damage cleaning of interior. The initial delay in work was due to the fact that the required scope of work to restore the home exceeded the insurance cap for the vehicle policy. We took the time to work with the adjuster to ensure the customer would not be charged anything that insurance would not cover. Further delay was caused because the customer selected a flooring material that she was unhappy with once it arrived at her home for installation. The material was selected by the customer on or about Oct 4, ordered on Oct 8, arrived Oct 18, and was to be installed today, Oct 23. This is when the customer became unhappy with how it looked and now left this review. I am sorry that we were unable to move quicker for the customer, but our intention was to save the customer stress from unnecessary out of pocket expenses. In fact, our scope of work exceeds the insurance allowance, but we agreed to waive the cost of deodorization for the client in order to keep her under $25,000. This was a very disappointing review to receive especially because we were in the middle of a project at the time we were accused of not starting."
Thomas H.
Sep 2018
Water Removal Recovery Service
I am writing this review as an apology to this company in my anger I gave a bad review, it was not them that I was angry with it was a different company. They really went out of there way to fix the problem caused by someone else. They worked around my schedule to complete the job. Yes I would recommend this company. Once again, Im sorry to them for the bad review. I can admit when Im wrong.
Clint J.
Jul 2018
Fire or Smoke Damage Recovery Service
Absolutely fantastic work-
Terri W.
May 2018
Water Removal Recovery Service
Not my favorite experience--Restoration 1 responded quickly, but there was a great deal of confusion trying to get the water out of my crawl space. The guys that came to do the work were polite, but all except two was inexperienced--they only had one guy who was small enough to fit in the crawl space to see what was going on. Maybe other Restoration 1 franchisees are better.
Response from Restoration 1 Mid-Cities
"We are sorry to hear about your poor experience. Would you be willing to reach out to our company with more information as to why you are unsatisfied? It can be difficult to access a crawlspace at times, and each scenario can present its own difficulties. Any information you could provide as to the specific circumstances would be helpful. We strive to maintain a high customer experience for all of our clients, and we would like to see if there is anything we can do to win your trust again."
Gloria E.
Feb 2018
Water Removal Recovery Service
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Mike G.
Dec 2017
Restoration One was prompt in responding and addressing my concerns. They kept me informed and worked closely with me through the entire restoration process.
Andrea H.
Oct 2017
Restoration 1 did an excellent job restoring my kitchen and garage from water damage. Jeff was my main point of contact who did the estimate, and he was able to work with the small insurance check we'd received to keep our out of pocket costs as low as possible. He was very easy to work with and very communicative. Jesse was the person who did the repairs, and he was also excellent to work with. He was punctual and professional and got the job done very quickly. I recommend them to anyone needing home repairs!
Leona A.
Apr 2017
Fire or Smoke Damage Recovery Service
I had a great experience with this company after they helped to repair the smoke damage to my personal items in my apartment. The employees were professional and courteous and very careful as they packed the items in my apartment and put it into the truck. Whitney was very helpful as she helped to address my questions and concerns in a timely manner. When the employees brought my items back, they were also very courteous and brought it all back in the same manner it left in. I would hire them again!
Susan B.
Apr 2017
Water Removal Recovery Service
They were prompt, professional and practical, providing confidence and solutions during a difficult situation.
Juliette Q.
Mar 2017
Water Removal Recovery Service
They arrived very quickly and were very professional and honest. Brought equipment later that day, checked multiple times on progress of dehumidifiers & fans. Saved us money on carpet padding replacement. Patient with homeowner's insurance claim and thoroughly honest. Would recommend/use again.
RICKY T.
Dec 2016
Excellent job! Great customer service!
Kevin P.
Dec 2016
Water Removal Recovery Service
What a great experience working with this small company. They were at my house within a few hours of being called. I had already fixed the water leak... but my hard wood floors felt more like a water bed by that time. They came in and sealed off the area and went to work. They checked their work daily and made adjustments as needed. I was kept in the loop every single visit. Saved me from what would have otherwise been a huge disaster. These are the guys to call for emergencies like this!
Greg P.
Sep 2016
Water Removal Recovery Service
Restoration 1 arrived to my home promptly and removed all the water from my home with very minimal drywall repair. They are very trustworthy and I would use them again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Restoration 1 Mid-Cities is currently rated 4.5 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Yes, Restoration 1 Mid-Cities offers free project estimates.
No, Restoration 1 Mid-Cities does not offer eco-friendly accreditations.
Yes, Restoration 1 Mid-Cities offers emergency services.
No, Restoration 1 Mid-Cities does not offer warranties.