Restoration King of America, LLC

They did a good job on the oriental rugs, but they failed to communicate well with us on timing. Good people, just seemed overbooked on their main business of restoration projects.

I hired this company to come and remove some very faint mud smudges on my new couch. I informed them that the material on the couch was very delicate and had a special code for cleaning. They assured me they had done this before and were familiar with this fabric. I proceeded to let them begin their work. The next few days I continued to watch the couch to see if it would dry up as they had been left it soaking wet. Upon drying, the couch retained watermarks throughout. After giving the couch a while longer to dry up, I brought the problem up to the techs who came to clean our carpets. They mentioned they would talk to the owner of the company. The owner said he would come and see The damage and then subsequently called to cancel. After trying to get in touch with him for a week, he finally answered his phone and said that his techs would come out again and try to remove the stains with a special product. He assured me that this product would remove any yellowing. I agreed to give them a second chance and have them clean the couch again. The stains did not come out with the special product called brown out. The owner then finally decided to make an appearance to see the couch for himself. He offered to take the couch with him to his shop and clean it with something that was not accessible to his employees. At first I agreed to let him take our couch and then upon further consideration I decided there was no guarantee that the stains would come out this time. The stains have been caused by them after all and had not come out with the special product recommended by the owner. I then asked for my money back on the cleaning of the couch and was assured that it had been done. After several times of telling them that we did not see the money back on our account, The owner finally took it upon himself to quickly look at his system and agree with us that (sure enough) the payment had not gone back to our account. Once again unreliable. Our couch was a mere two months old and had cost us nearly $3000. We asked to be compensated for the damage done. The owner refused to replace our couch despite the fact that it had been their fault and his insurance would have covered the damage. He continues to insist to this day that he would like to try to clean it again in his own shop.

All was great. Chairs look like new. Very nice personnel. Neat and tidy work and cleaned up afterwards. Very happy with work

Absolute pleasure! Very friendly, professional and thorough! Will absolutely use again!

Service person did very good job - worked hard and had good people skills. Only caveat is equipment to get to outside vent on roof lacking. Sesmed to do good job on cleaning vent from inside.

Eric called 30min out and arrived on time. Polite, friendly and professional. did a great job even tho it was a job for two. cleaned up afterwards. finished after 6pm.

I found the drier for pickup knowledgeable to the correct answers to my questions.

On time, Eric did a great job, cleaned up and we asked him back to do air-conditioning vents.

Called to tell me 30 min out & was 5 min early. Came same day I called. Eric was excellent, knowledgeable, friendly, and in general: fantastic! I highly rate this business. Definitely an asset with Eric!! Definitely will use again and again!

They did a great job, but they were almost two hours late. They didn't even begin calling, asking for additional information, until they were supposed to be here. They should have requested photos and additional information before that time.

AC sure feels better with clean vents!!

They were on time, completed the job efficiently, communicated well.

I liked them, they were very fast in contacting me, answered all my questions, were diligent in keeping me posted on the appointment and made sure I was aware they were running late, not that much even, but I appreciated the courtesy call. In terms of work, I think they did a great job!

Personable and easy to work with.

Very responsive and timely.

So far so good

Even tho the tech was late, he kept us updated and got there at exactly the time he said he would. He did an additional small job to make up for being unable to keep his 1st appt time. Did a very good job, very courteous & conscientious.

Knowledgeable, efficient, and seem to be a one-stop-shop for many repairs and other deep-cleaning projects. We plan to call them back for tile and grout cleaning, duct cleaning, and tile replacement. Very friendly and helpful. Went out of their way to provide the very best service.

They were fast and thorough.

It was a good job.

Efficient professionals

The customer service was outstanding.

The RK Crew arrived early after calling ahead and were friendly, fast, thorough & efficient. Afterwards Devin answered questions and offered useful advice. Cost was the lowest I found both in and outside of HA. Thanks RK - Excellent work!

Had Restoration King clean my sofas, chairs and rug. Very good work at a reasonable price.