Retreat Home Heating & Cooling, LLC

Brian is a great guy and one of the best contractors I have ever hired. I own two old houses, so that is saying a lot! He is honest, knowledgeable, offers alternatives, is willing to explain everything and answer questions, and was cheaper than every other HVAC firm I contracted. I had great difficulty finding anyone who would listen to my concerns and find solutions for system, and was living in fear of the next expensive boiler failure. By a long shot, Brian was the most detailed in answering my questions and explaining his proposed solutions. Super nice guy too. I have never had such great customer service. He was the only one who took the trouble to measure my existing heat needs, plus he offered two alternatives (high efficiency and conventional) and estimates. I decided to go high-efficiency, and he then refined his plan, and even met with the suppliers representative at my home to remeasure, discuss the configuration, and make sure the new boiler would be covered by the warranty. Boilers are not cheap, so that was much appreciated! Once installation day came, he was willing to adjust as we discovered additional issues and was committed to staying until the job was done. Old houses can be a real pain, and this one threw a few curve balls his way, but he was always cheerful and the final result is so worth it. It is truly a work of art; I feel like I need to give people tours to see how beautiful and easy to maintain it is. Despite living farther away than my previous HVAC contractor, he charges 1/3 less on annual service and any service calls as well. Win-Win on all counts.

Took care of things promptly.

He was very thorough and explained everything he was going to do!!