Richard J. Duell Plumbing and Heating Contractor, Inc.

My husband and I experienced issues with our boiler since moving in to our new home. Monstrous noises, bad vents, loss of water, continual short cycling - you name it, we had it. Just short of a handful of plumbers came to our house and none could figure out the issues, particularly the short cycling. It was puzzling everyone. We finally found and reached out to Mr. Duell. He was extraordinarily attentive and kind, talking through every single thing we had experienced. He analyzed photos and videos we sent. He assigned one of his specialists, Nate, to our home who worked for hours over the course of two days to assess, rule out, and eventually diagnose and remedy the issues present. Nate and Rick consulted over the phone tirelessly to find solutions. Nate was extremely professional, knowledgeable, diligent, and persistent. He treated our home and concerns as if they were his own. He is an excellent representative of Mr. Duellâ s business and we will not hesitate to reach out to Mr. Duell and Nate again for any plumbing and heating issues we may have.