Richard's Plumbing & Sewer Cleaning

4.63 | 41 Verified Ratings
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440-946-8816

37859 Stevens Boulevard
Willoughby, OH 44094
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Richard's Plumbing & Sewer Cleaning


With over 20 years experience, Richard's Plumbing & Sewer Cleaning has the knowledge and expertise for all of your plumbing needs. We pride ourselves in quality work and pay close attention to details. Call today for a free estimate! No trip charges!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Willoughby
  • Cleveland
  • Euclid
  • Mentor
  • Eastlake
  • Wickliffe
  • Painesville
  • Madison
  • Perry

Services Offered

Foundations
  • Basement Drainage Channels Install
  • Basement Drainage Channels Repair
Plumbing
  • Clear Sewer Main
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Clear Drain Clog or Blockage
  • Sump Pump or Foundation Drain Install
  • Sump Pump Repair
  • Tankless Water Heater Install
  • Drain Line Breakage Camera Locate

Areas of Expertise

  • Faucets, Fixtures and Pipes
  • Sewer and Water Main Lines
  • Water Heaters
  • Waterproofing
  • Clear Drain Clogs & Blockages

Product Brands Used

  • American Standard
  • Bradford White
  • Briggs
  • Delta
  • Kohler
  • Moen
  • Price Pfister
  • Rheem
  • Lochinvar

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1996
Memberships & Affiliations
  • BBB
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
Screening
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Ratings & Reviews
Richard's Plumbing & Sewer Cleaning

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 41
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4.0   |  
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0.5   |  04-23-2018
Review by Dominic M. in Willoughby, OH
On 11/18/2016, we called Richard's Plumbing for a clogged bathtub drain. They were highly rated on HomeAdvisor. They came out and snaked the drain with no issues. At that time, it was discovered intermittent water on the basement floor coming from below the bathtub and pipes. It was advised, and a quote was written on repairing the pipes from the bathroom area. On 4/25/2017, we had Richard's Plumbing come back out and remove the waste and overflow trap sections of pipe and fitted with replumbing with PVC adapters to existing steel piping. Also, the Bathtub drain replaced after water was leaking again on the basement floor. About 3 days later, Richard's Plumbing was called back out for increased amount of water on basement floor. At that point, the plumber splashed water on the floor with the toilet pipe came up through the floor. They stated that we had let water run from the shower onto the floor and that was the cause of the water in the basement. They continued by caulking around the base of the tub and around the toilet piping. The cost of all this work was $425.00. On 4/17/2018, Increased amounts of water continued onto the floor in the basement after showering. We contacted Richard's Plumbing to come back out to evaluate the issue again. We were advised that it was caused by the floor getting wet while we showered. We continue to ask if it could be a leaking pipe and were told no it was caused by the floor. After each shower we checked the floor and no water was on the floor, in fact the floor was completely dry, but the water continued to be on the basement floor. We were told that the small area of water damage on the bathroom wall was the likely source and floor and tub were caulked again. Upon payment of the work we were told if we had work completed within one year of the job we just had done the service charged of $89.00 would be waived. My wife showed them a copy of the bill, but happen to show them a copy of the 11-18-2016 bill. And we were charged the $89.00. After, the plumbers left we were talking about the problem and remember the plumber never removed that access panel to look at the pipes were correctly connected to the bathtub and shower. One of the plumbers went upstairs and one was in the basement, water was put on the floor and water came through and hit the floor of the basement. They next day (4-18-2018) water continued to be on the floor of the basement and they correct bill was discovered and a copy was sent to them. Later, that day they texted us back stating they with refund us $49.00 of the $89.00. We were told since it was different work we were not to get the full refund back. After work on 4/18/2018, after further investigating the problem on our own as the bathtub side and bathroom floor was completely dry after each shower. Accessing the pipe area behind the tub, it was discovered that while the shower was running was continuing to be one the floor of the basement. We continued to investigate the issue and d
Response by Richard's Plumbing & Sewer Cleaning: Richard's Appliance, Plumbing & Sewer Cleaning On 11/18/16 our plumbers were at the customers home. Our plumbers snaked the tub drain from the overflow to the stack. The clog was cleared and tested good for draining properly. Customer was given an estimate for repairs to stop leaking. *No call back that the drain was not working properly! *6 months go by with no call! On 04/25/17 our plumbers replaced the waste and overflow, a section of pipe, and proper couplings. The new plumbing repairs were tested properly for leaks and no leaks were found. This repair was necessary as the old pipes were corroded and faulty. On 04/27/17 our plumbers were called back for another leak. Our plumbers tested the repairs they did for leaks. No leaks were found. Upon further investigation, our plumbers found the leak was coming from water exiting the shower onto the floor and draining into the basement from the toilet water supply. Our plumbers caulked the area. *No call back that said customers were still leaking! *Almost 1 year goes by with no call! On 04/17/18 our plumbers went to the customers home. Our plumbers found that water rolling off the tub was leaking through the wall. One of our plumbers were downstairs and one was in the bathroom to find this leak. Our plumbers did not need to remove the access panel for this. From the basement you can see all the pipes to the bath and where it was leaking from. Since this was a different area leaking from a year ago it was not a warranty job. Our plumbers caulked the area and advised customers to not get it wet for 12 hours. They were charged minimum labor of $89.00. Our plumbers couldn't test the caulked area for leaks at this time as it needed to dry for 12 hours. *The next day the customer called us complaining about paying the full amount, so as a courtesy of being a repeat customer we refunded $49.00. Said customer did not ask us back for still having a leak, just wanted the refund. When the customer called about the refund and mentioned the leak, 12 hours had not past yet. The leak they were talking about could be from the caulk not yet dry all the way. After the refund, they wanted refunded for work done a year ago which they were not having a problem with. *Customer states they sent us copies of their receipts, we did not receive any. Customers also states they took pictures, we did not receive any. In any plumbing situation, you can have more than one leak and more than one problem! Obviously from the repairs listed above, said customer has multiple issues. This is what the customer sent us: On 11/18/2016, we called Richard?s Plumbing for a clogged bathtub drain. They were highly rated on HomeAdvisor. They came out and snaked the drain with no issues. At that time, it was discovered intermittent water on the basement floor coming from below the bathtub and pipes. It was advised, and a quote was written on repairing the pipes from the bathroom area. On 4/25/2017, we had Richard?s

1 of 1 users found this review helpful.

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0.5   |  04-23-2018
On 11/18/2016, we called Richards Plumbing for a clogged bathtub drain. They came out and snaked the drain with no issues. At that time, it was discovered intermittent water on the basement floor coming from below the bathtub and pipes. It was advised, and a quote was written on repairing the pipes from the bathroom area. On 4/25/2017, we had plumbers come back out and remove the waste and overflow trap sections of pipe and fitted with re plumbing with PVC adapters to existing steel piping. Also, the Bathtub drain replaced after water was leaking again on the basement floor. About 3 days later, plumbers were called back out for increased amount of water on basement floor. At that point, the plumber splashed water on the floor with the toilet pipe came up through the floor. They stated that we had let water run from the shower onto the floor and that was the cause of the water in the basement. They continued by caulking around the base of the tub and around the toilet piping. The cost of all this work was $425.00. On 4/17/2018, Increased amounts of water continued onto the floor in the basement after showering. We contacted plumbers to come back out to evaluate the issue again. We were advised that it was caused by the floor getting wet while we showered. We continue to ask if it could be a leaking pipe and were told no it was caused by the floor. After each shower we checked the floor and no water was on the floor, in fact the floor was completely dry, but the water continued to be on the basement floor. We were told that the small area of water damage on the bathroom wall was the likely source and floor and tub were caulked again. Upon payment of the work we were told if we had work completed within one year of the job we just had done the service charged of $89.00 would be waived. My wife showed them a copy of the bill, but happen to show them a copy of the 11-18-2016 bill. And we were charged the $89.00. After, the plumbers left we were talking about the problem and remember the plumber never removed that access panel to look at the pipes were correctly connected to the bathtub and shower. One of the plumbers went upstairs and one was in the basement, water was put on the floor and water came through and hit the floor of the basement. They next day (4-18-2018) water continued to be on the floor of the basement and they correct bill was discovered and a copy was sent to them. Later, that day they texted us back stating they with refund us $49.00 of the $89.00. We were told since it was different work we were not to get the full refund back. After work on 4/18/2018, after further investigating the problem on our own as the bathtub side and bathroom floor was completely dry after each shower. Accessing the pipe area behind the tub, it was discovered that while the shower was running was continuing to be one the floor of the basement. We continued to investigate the issue and discovered that if we ran the tub water now water
Response by Richard's Plumbing & Sewer Cleaning: Richard's Appliance, Plumbing & Sewer Cleaning On 11/18/16 our plumbers were at the customers home. Our plumbers snaked the tub drain from the overflow to the stack. The clog was cleared and tested good for draining properly. Customer was given an estimate for repairs to stop leaking. *No call back that the drain was not working properly! *6 months go by with no call! On 04/25/17 our plumbers replaced the waste and overflow, a section of pipe, and proper couplings. The new plumbing repairs were tested properly for leaks and no leaks were found. This repair was necessary as the old pipes were corroded and faulty. On 04/27/17 our plumbers were called back for another leak. Our plumbers tested the repairs they did for leaks. No leaks were found. Upon further investigation, our plumbers found the leak was coming from water exiting the shower onto the floor and draining into the basement from the toilet water supply. Our plumbers caulked the area. *No call back that said customers were still leaking! *Almost 1 year goes by with no call! On 04/17/18 our plumbers went to the customers home. Our plumbers found that water rolling off the tub was leaking through the wall. One of our plumbers were downstairs and one was in the bathroom to find this leak. Our plumbers did not need to remove the access panel for this. From the basement you can see all the pipes to the bath and where it was leaking from. Since this was a different area leaking from a year ago it was not a warranty job. Our plumbers caulked the area and advised customers to not get it wet for 12 hours. They were charged minimum labor of $89.00. Our plumbers couldn't test the caulked area for leaks at this time as it needed to dry for 12 hours. *The next day the customer called us complaining about paying the full amount, so as a courtesy of being a repeat customer we refunded $49.00. Said customer did not ask us back for still having a leak, just wanted the refund. When the customer called about the refund and mentioned the leak, 12 hours had not past yet. The leak they were talking about could be from the caulk not yet dry all the way. After the refund, they wanted refunded for work done a year ago which they were not having a problem with. *Customer states they sent us copies of their receipts, we did not receive any. Customers also states they took pictures, we did not receive any. In any plumbing situation, you can have more than one leak and more than one problem! Obviously from the repairs listed above, said customer has multiple issues. This is what the customer sent us: On 11/18/2016, we called Richard?s Plumbing for a clogged bathtub drain. They were highly rated on HomeAdvisor. They came out and snaked the drain with no issues. At that time, it was discovered intermittent water on the basement floor coming from below the bathtub and pipes. It was advised, and a quote was written on repairing the pipes from the bathroom area. On 4/25/2017, we had Richard's Plumbing come back out and re

1 of 1 users found this review helpful.

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5.0   |  
We will be using him again.

0 of 1 users found this review helpful.

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3.5   |  
Review by in Mentor, OH
fast response. easy to communicate. knowledgeable.

0 of 1 users found this review helpful.

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5.0   |  

0 of 1 users found this review helpful.

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4.0   |  
Very efficient two man team was less than an hour from set up to cleanup. A leak developed overnight and they were out the next day and fixed it.

0 of 1 users found this review helpful.

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4.0   |  
I appreciate the same day service. Also appreciate that they discovered my problem was not what I had anticipated. Their honesty saved me money.

0 of 1 users found this review helpful.

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5.0   |  
Review by in Willoughby, OH
Truly amazed at how quickly they showed up. Very knowledgeable.

0 of 1 users found this review helpful.

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5.0   |  
Job was done by timely and professional. Will used them for all our plumbing needs.

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