This company was recommended a couple of years ago by my insurance company on a prior issue. It was a minor repair, Dave was responsive, informed and very efficient. I decided to use them again when it was time for a full replacement. Obviously with the weather we have had this summer, exterior projects cannot be perfectly timed. We let Jeff (our sales rep) know that one of us was having major surgery in the next couple of weeks and would recuperating at home. The interior noise of a roofing project would not do well for someone that needed to be sleeping and resting. We asked the project be not started for a month. A couple of days after the surgery, I received a called a 9:30 pm. I happen to shut off my phone at 9 pm so the next morning at 5:30 am I check my voice mail and hear Jeff telling me they would be here a 7 a.m. that morning. I call Jeff and leave a voice mail. This was not our agreement. At 6:15 a.m., a work crew arrives. I call Jeff again and again .. Finally work crew leaves and surgical recuperation can resume. The same week the soffit and fascia guy calls and says he is coming to do his thing. Jeff hasn't told him about the surgical recuperation. Once the work was mutually agreed upon to start, the soffit and fascia crew were first to arrive. They started mid day and worked until 9 pm at night. Pounding and nailing in the dark and no added lighting. I wasn't pleased with the quality as there were gaps and openings in the fascia. There was dented fascia, especially in the area they worked on in the dark I asked for it to be corrected and was told it would be. The roofing crew was next a few days later. They did a great job on the roof, but since using my electrical outlets were required, they happened to break the cover off my outdoor outlet. I asked for it to be fixed and was told it would be. Final part was the gutters. It looked great except one of the downspouts was directed up an incline that caused the water to puddle back to the house. The gutters even covered up some of the fascia that I was told had been fixed. Since my home is a two story, I had to accept that it was fixed underneath. Jeff comes and reroutes the downspout himself. He then asks for payment in full and after I ask about the repairs, tells me the remaining fascia issues, and outlet cover will be fixed the next day. Check written, waiting for repairs. Jeff calls few days later, to tell me he just found out the repair wasn't completed and it would be completed the next day. The next day, one of the spots were completed. There were still gaps in some of the fascia and drip caps, and the outlet cover was not fixed. After another round of voice mails, and voicing of displeasure, as of yesterday, my outlet cover is replaced, the gaps have been "repaired",and the gap under the gutter that I had been told by Jeff was fixed prior to the gutters going up was actually repaired. It took threatening a bad review to get the response that should have been weeks ago. All through the process, it was Jeff blaming the office, or Jeff blaming Ron, the soffit guy, or Ron blaming Jeff. No one took ownership of any of the issues. I am so glad we decided to delay the siding at this time. UPDATE 4/20/19.... the soffit and fascia have not survived the winter very well. There are several gaps and detachments.